Hi,
I enabled the AgentTicketPhone option and now I can split à ticket.
Thanks and regards
Claude
Message original
*Sujet: *[INTERNET] Re: [otrs] How to split a ticket
*De : *Alvaro Cordero
*Pour : *User questions and discussions about OTRS.
*Date : *27/02/2015 23:45
Hello,
Split was available in 2.4.x, you can disable or enable it in Sysconfig.
look for Split into the options and you should get various references.
Split always use AgentTicketPhone screen. You alos need to consider that
you can only split on any external-note or customer or email article.
Bes
trs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
claude
Sent: Friday, February 27, 2015 2:53 AM
To: otrs
Subject: [otrs] How to split a ticket
Hi,
A customer send one message with the same email address and same
subject than an 3 years old ticket.
My config :
PostmasterF
Hi,
Thanks for your response but in my OTRS I do not have this button.
I have an old version 2.4.7
Perhaps do I disabled this or doesn't exist in this version?
Claude
On 27.02.15 10:44, Frank Thommen wrote:
On 27.02.15 08:53, claude wrote:
Hi,
[...]
So, can I split this ticket ? and how
On 27.02.15 10:44, Frank Thommen wrote:
> On 27.02.15 08:53, claude wrote:
>> Hi,
>>
>> [...]
>>
>> So, can I split this ticket ? and how ?
>
> See the commented attached screenshot (from AgentTicketZoom).
> frank
btw: It will split exactly at the message where you click "split".
f.
---
On 27.02.15 08:53, claude wrote:
> Hi,
>
> [...]
>
> So, can I split this ticket ? and how ?
See the commented attached screenshot (from AgentTicketZoom).
frank
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Archive: ht
Hi,
A customer send one message with the same email address and same
subject than an 3 years old ticket.
My config :
PostmasterFollowUpSearchInBody : Yes
PostmasterFollowUpSearchInReferences : Yes
This new message was considered like a follow up. But in this case it's
wrong.
So, can I sp
> Geschäftsführer:
> > Franz Dahlmanns
> > Bernd Kreissig (Sprecher)
> > Bastian Schmidt-Faber Von: otrs-boun...@otrs.org [mailto:
> otrs-boun...@otrs.org] Im Auftrag von Muhammad El-Sergani
> > Gesendet: Dienstag, 26. April 2011 15:58
> > An: User questions and dis
on Muhammad El-Sergani
> Gesendet: Dienstag, 26. April 2011 15:58
> An: User questions and discussions about OTRS.
> Betreff: Re: [otrs] How to split a ticket Yeah, but i found some strange
> stuff actually... like y does OTRS create a Phone ticket then?! Thanks and
> Best Regar
echer)
Bastian Schmidt-Faber
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Muhammad El-Sergani
Gesendet: Dienstag, 26. April 2011 15:58
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] How to split a ticket
Yeah, but i found some strange stuff actual
cher)
> Bastian Schmidt-Faber
>
>
>
> *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
> von *Muhammad El-Sergani
> *Gesendet:* Dienstag, 26. April 2011 15:47
> *An:* otrs@otrs.org
> *Betreff:* Re: [otrs] How to split a ticket
>
>
>
> Guys?
&g
www.studienkreis.de/>
AG Bochum HRB 4581
Geschäftsführer:
Franz Dahlmanns
Bernd Kreissig (Sprecher)
Bastian Schmidt-Faber
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Muhammad El-Sergani
Gesendet: Dienstag, 26. April 2011 15:47
An: otrs@otrs.org
Betreff: Re: [otrs]
Guys?
Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 25, 2011 at 5:13 PM, Muhammad El-Sergani wrote:
> Hi all,
>
> I know how to merge two or more tickets, working fine.
>
> How can I split one that I accidentally merged? i.e. undo the mistake ...
>
> Thanks and Best Regards,
> Muha
Hi all,
I know how to merge two or more tickets, working fine.
How can I split one that I accidentally merged? i.e. undo the mistake ...
Thanks and Best Regards,
Muhammad El-Sergani.
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