Re: [otrs] How to split a ticket

2015-03-02 Thread claude
Hi, I enabled the AgentTicketPhone option and now I can split à ticket. Thanks and regards Claude Message original *Sujet: *[INTERNET] Re: [otrs] How to split a ticket *De : *Alvaro Cordero *Pour : *User questions and discussions about OTRS. *Date : *27/02/2015 23:45

Re: [otrs] How to split a ticket

2015-02-27 Thread Alvaro Cordero
Hello, Split was available in 2.4.x, you can disable or enable it in Sysconfig. look for Split into the options and you should get various references. Split always use AgentTicketPhone screen. You alos need to consider that you can only split on any external-note or customer or email article. Bes

Re: [otrs] How to split a ticket

2015-02-27 Thread LQ Marshall
trs.org [mailto:otrs-boun...@otrs.org] On Behalf Of claude Sent: Friday, February 27, 2015 2:53 AM To: otrs Subject: [otrs] How to split a ticket Hi, A customer send one message with the same email address and same subject than an 3 years old ticket. My config : PostmasterF

Re: [otrs] How to split a ticket

2015-02-27 Thread claude
Hi, Thanks for your response but in my OTRS I do not have this button. I have an old version 2.4.7 Perhaps do I disabled this or doesn't exist in this version? Claude On 27.02.15 10:44, Frank Thommen wrote: On 27.02.15 08:53, claude wrote: Hi, [...] So, can I split this ticket ? and how

Re: [otrs] How to split a ticket

2015-02-27 Thread Frank Thommen
On 27.02.15 10:44, Frank Thommen wrote: > On 27.02.15 08:53, claude wrote: >> Hi, >> >> [...] >> >> So, can I split this ticket ? and how ? > > See the commented attached screenshot (from AgentTicketZoom). > frank btw: It will split exactly at the message where you click "split". f. ---

Re: [otrs] How to split a ticket

2015-02-27 Thread Frank Thommen
On 27.02.15 08:53, claude wrote: > Hi, > > [...] > > So, can I split this ticket ? and how ? See the commented attached screenshot (from AgentTicketZoom). frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

[otrs] How to split a ticket

2015-02-26 Thread claude
Hi, A customer send one message with the same email address and same subject than an 3 years old ticket. My config : PostmasterFollowUpSearchInBody : Yes PostmasterFollowUpSearchInReferences : Yes This new message was considered like a follow up. But in this case it's wrong. So, can I sp

Re: [otrs] How to split a ticket

2011-04-27 Thread Marco Vannini
> Geschäftsführer: > > Franz Dahlmanns > > Bernd Kreissig (Sprecher) > > Bastian Schmidt-Faber Von: otrs-boun...@otrs.org [mailto: > otrs-boun...@otrs.org] Im Auftrag von Muhammad El-Sergani > > Gesendet: Dienstag, 26. April 2011 15:58 > > An: User questions and dis

Re: [otrs] How to split a ticket

2011-04-27 Thread Muhammad El-Sergani
on Muhammad El-Sergani > Gesendet: Dienstag, 26. April 2011 15:58 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] How to split a ticket Yeah, but i found some strange > stuff actually... like y does OTRS create a Phone ticket then?! Thanks and > Best Regar

Re: [otrs] How to split a ticket

2011-04-26 Thread Grzella, Mark
echer) Bastian Schmidt-Faber Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Muhammad El-Sergani Gesendet: Dienstag, 26. April 2011 15:58 An: User questions and discussions about OTRS. Betreff: Re: [otrs] How to split a ticket Yeah, but i found some strange stuff actual

Re: [otrs] How to split a ticket

2011-04-26 Thread Muhammad El-Sergani
cher) > Bastian Schmidt-Faber > > > > *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag > von *Muhammad El-Sergani > *Gesendet:* Dienstag, 26. April 2011 15:47 > *An:* otrs@otrs.org > *Betreff:* Re: [otrs] How to split a ticket > > > > Guys? &g

Re: [otrs] How to split a ticket

2011-04-26 Thread Grzella, Mark
www.studienkreis.de/> AG Bochum HRB 4581 Geschäftsführer: Franz Dahlmanns Bernd Kreissig (Sprecher) Bastian Schmidt-Faber Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Muhammad El-Sergani Gesendet: Dienstag, 26. April 2011 15:47 An: otrs@otrs.org Betreff: Re: [otrs]

Re: [otrs] How to split a ticket

2011-04-26 Thread Muhammad El-Sergani
Guys? Thanks and Best Regards, Muhammad El-Sergani. On Mon, Apr 25, 2011 at 5:13 PM, Muhammad El-Sergani wrote: > Hi all, > > I know how to merge two or more tickets, working fine. > > How can I split one that I accidentally merged? i.e. undo the mistake ... > > Thanks and Best Regards, > Muha

[otrs] How to split a ticket

2011-04-25 Thread Muhammad El-Sergani
Hi all, I know how to merge two or more tickets, working fine. How can I split one that I accidentally merged? i.e. undo the mistake ... Thanks and Best Regards, Muhammad El-Sergani. - OTRS mailing list: otrs - Webpage: http://o