Re: [otrs] Mail to customer, when creating note for external

On Tue, 25 Feb 2003, Martin Edenhofer wrote: > > > If you want no inform the customer about something use the "Compose Answer" > > > link. Then you will be able to check the sender address, add attachments, ... > > > > in this section there is no link available. Do I have to configure some > > spe

Re: [otrs] Mail to customer, when creating note for external

Hi Andreas, On Tue, Feb 25, 2003 at 01:37:55PM +0100, Andreas Haase wrote: > > If you want no inform the customer about something use the "Compose Answer" > > link. Then you will be able to check the sender address, add attachments, ... > > in this section there is no link available. Do I have t

Re: [otrs] Mail to customer, when creating note for external

Hy, > > in OTRS I have the option to add a note to a ticket. I can decide, whether > > I want to add an internal or external note. When I use "external", then I > > would expext a mail to be sent out to the creator of the ticket (or > > optionally to a address, I fill in?), but no mail is sent. Do

Re: [otrs] Mail to customer, when creating note for external

Hi Andreas, On Fri, Feb 21, 2003 at 04:33:07PM +0100, Andreas Haase wrote: > in OTRS I have the option to add a note to a ticket. I can decide, whether > I want to add an internal or external note. When I use "external", then I > would expext a mail to be sent out to the creator of the ticket (or

RE: [otrs] Mail to customer, when creating note for external

Hi Andreas, > in OTRS I have the option to add a note to a ticket. I can > decide, whether I want to add an internal or external note. > When I use "external", then I would expext a mail to be sent > out to the creator of the ticket (or optionally to a address, > I fill in?), but no mail is se

[otrs] Mail to customer, when creating note for external

Hi, in OTRS I have the option to add a note to a ticket. I can decide, whether I want to add an internal or external note. When I use "external", then I would expext a mail to be sent out to the creator of the ticket (or optionally to a address, I fill in?), but no mail is sent. Do I have to confi

[otrs] Mail to customer, when creating note for external

Hi, in OTRS I have the option to add a note to a ticket. I can decide, whether I want to add an internal or external note. When I use "external", then I would expext a mail to be sent out to the creator of the ticket (or optionally to a address, I fill in?), but no mail is sent. Do I have to confi