On Tue, 25 Feb 2003, Martin Edenhofer wrote:
> > > If you want no inform the customer about something use the "Compose Answer"
> > > link. Then you will be able to check the sender address, add attachments, ...
> >
> > in this section there is no link available. Do I have to configure some
> > spe
Hi Andreas,
On Tue, Feb 25, 2003 at 01:37:55PM +0100, Andreas Haase wrote:
> > If you want no inform the customer about something use the "Compose Answer"
> > link. Then you will be able to check the sender address, add attachments, ...
>
> in this section there is no link available. Do I have t
Hy,
> > in OTRS I have the option to add a note to a ticket. I can decide, whether
> > I want to add an internal or external note. When I use "external", then I
> > would expext a mail to be sent out to the creator of the ticket (or
> > optionally to a address, I fill in?), but no mail is sent. Do
Hi Andreas,
On Fri, Feb 21, 2003 at 04:33:07PM +0100, Andreas Haase wrote:
> in OTRS I have the option to add a note to a ticket. I can decide, whether
> I want to add an internal or external note. When I use "external", then I
> would expext a mail to be sent out to the creator of the ticket (or
Hi Andreas,
> in OTRS I have the option to add a note to a ticket. I can
> decide, whether I want to add an internal or external note.
> When I use "external", then I would expext a mail to be sent
> out to the creator of the ticket (or optionally to a address,
> I fill in?), but no mail is se
Hi,
in OTRS I have the option to add a note to a ticket. I can decide, whether
I want to add an internal or external note. When I use "external", then I
would expext a mail to be sent out to the creator of the ticket (or
optionally to a address, I fill in?), but no mail is sent. Do I have to
confi
Hi,
in OTRS I have the option to add a note to a ticket. I can decide, whether
I want to add an internal or external note. When I use "external", then I
would expext a mail to be sent out to the creator of the ticket (or
optionally to a address, I fill in?), but no mail is sent. Do I have to
confi