Am Freitag, 08.08.03 um 08:54 Uhr schrieb Martin Edenhofer:
Hi,
Good argument. What worries me is that customers might remove/change
the
ticket number in the subject, thus creating a new ticket even though
it's a reply to a previous one. I do not recall an easy way to fix
this
in the GUI, e.g.
Hi Daniel,
On Sat, Aug 02, 2003 at 06:23:35PM +0200, Daniel Seifert wrote:
> > [...]
> > The problem of using the ticket-number in the messsage-id is that no
> > customer can change it.
> >
> > -=> E. g. a customer want's to write a new email to the system and is using
> > an old OTRS email
Am Fre, 2003-08-01 um 11.25 schrieb Martin Edenhofer:
Hi,
> > > > aware of another way to sort in tickets - the "in-reply-to"
> > > > header of the mail. Assuming that the mta on both sides does not
> > > > mangle the message ids, it would be possibly to extract the
> > >
Hi,
On Sun, Jul 27, 2003 at 06:45:40PM +0200, Daniel Seifert wrote:
> > > * In reference to the previous item, I wonder whether you are
> > > aware of another way to sort in tickets - the "in-reply-to"
> > > header of the mail. Assuming that the mta on both sides does not
> >
Am Son, 2003-07-27 um 15.22 schrieb Daniel Schönland:
Hi,
> If its okay, I will answer between the quotet parts.
That's the prefered way :-)
> > * In reference to the previous item, I wonder whether you are
> > aware of another way to sort in tickets - the "in-reply-to"
> >
Am Son, 2003-07-27 um 15.35 schrieb Covert, Jake:
Hi,
> In the utilities page, there is a link to all closed tickets. With the
Ah, ok. I overlooked it when I was searching for it.
Generally, while I find the UI quite okay, there are some points where
it is irritating (closed tickets are very
Answer / questions myself
>> * How do I access closed tickets? I sent myself a test questions,
>> got a ticket assigned, answered it and then closed it. Now I do
>> not see where I can get a list of closed tickets to acc
Hello Daniel :-)
If its okay, I will answer between the quotet parts.
Am Sonntag, 27. Juli 2003 10:33 schrieb Daniel Seifert:
> I'm currently evaluating OTRS for deployment in our (small) company. We
> are having several persons answer the support inquiries and a system
> like OTRS would definit
Hi,
I'm currently evaluating OTRS for deployment in our (small) company. We
are having several persons answer the support inquiries and a system
like OTRS would definitely make life easier.
Reading the manual and parts of the user mailing list, there are still a
few questions unanswered. Thanks i
