I know there is a way to notify the new owner of a ticket, but I cant find
it anywhere. Under Admin if I click Notifications I can see the
en:Agent:OwnerUpdate notification. However, I cannot figure out how to
assign this to a user/queue?
Anyone have any idea?
--
No virus found in this
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I
cant find it anywhere. Under Admin if I click Notifications I
can see the en:Agent:OwnerUpdate notification. However, I cannot
figure out how to assign this to a user/queue?
Anyone have any idea?
Check
I once had the same problem, Queue Management and make customer State
Notify to be YES
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: 02 November 2006 04:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Notify new owner
]
Sent: 02 November 2006 04:00 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I
cant find it anywhere. Under Admin if I click Notifications I
can see
Sent: Thursday, November 02, 2006 9:00 AM
Subject: Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I cant
find it anywhere. Under Admin if I click Notifications I can see the
en:Agent:OwnerUpdate notification. However
about OTRS.org otrs@otrs.org
Sent: Thursday, November 02, 2006 9:00 AM
Subject: Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote:
I know there is a way to notify the new owner of a ticket, but I cant
find it anywhere. Under Admin if I click Notifications I can see
thenotification looks, but how do I actually assign that notification to beused?- Original Message -From: Nils Breunese (Lemonbit)
[EMAIL PROTECTED]To: User questions and discussions about OTRS.org otrs@otrs.orgSent: Thursday, November 02, 2006 9:00 AM
Subject: Re: [otrs] Notify new owner
: Thursday, November 02, 2006 11:18 AM
Subject: Re: [otrs] Notify new owner of ticket?
Under Admin, then click on Users you will see the New Ticket
Notification setting. This will notify them of any new tickets that
arrive
in the Queues that they are assigned to.
Jeff
On 11/2/06, Terry Dobbs
Terry Dobbs wrote:
To elaborate more...
The options in Preference I see are:
Move notification, ticket lock timeout notification, follow up
notification, new ticket notification.
I want an agent to be notified when I assign them as the owner of a
ticket. I have found OTRS to be very
Is there any way to have a user see all tickets regardless of ownership?
Right now, if a ticket is owned by another user, then no one else can
see it.
Thanks,
Alo
---
Aloiamoa Anesi, Jr.
Network Operations Engineer
Blue Sky Communications
478
see the options listed above...
- Original Message -
From: Nils Breunese (Lemonbit) [EMAIL PROTECTED]
To: User questions and discussions about OTRS.org otrs@otrs.org
Sent: Thursday, November 02, 2006 12:14 PM
Subject: Re: [otrs] Notify new owner of ticket?
Terry Dobbs wrote
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