[otrs] Notify new owner of ticket?

2006-11-02 Thread Terry Dobbs
I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? -- No virus found in this

Re: [otrs] Notify new owner of ticket?

2006-11-02 Thread Nils Breunese (Lemonbit)
Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Check

RE: [otrs] Notify new owner of ticket?

2006-11-02 Thread Mamakwa M. Sefiri
I once had the same problem, Queue Management and make customer State Notify to be YES -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner

Re: [otrs] Notify new owner of ticket?

2006-11-02 Thread Nils Breunese (Lemonbit)
] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see

Re: [otrs] Notify new owner of ticket?

2006-11-02 Thread Terry Dobbs
Sent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However

Fw: [otrs] Notify new owner of ticket?

2006-11-02 Thread Terry Dobbs
about OTRS.org otrs@otrs.org Sent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see

Re: [otrs] Notify new owner of ticket?

2006-11-02 Thread Jeff Lansidel
thenotification looks, but how do I actually assign that notification to beused?- Original Message -From: Nils Breunese (Lemonbit) [EMAIL PROTECTED]To: User questions and discussions about OTRS.org otrs@otrs.orgSent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner

Re: [otrs] Notify new owner of ticket?

2006-11-02 Thread Terry Dobbs
: Thursday, November 02, 2006 11:18 AM Subject: Re: [otrs] Notify new owner of ticket? Under Admin, then click on Users you will see the New Ticket Notification setting. This will notify them of any new tickets that arrive in the Queues that they are assigned to. Jeff On 11/2/06, Terry Dobbs

Re: [otrs] Notify new owner of ticket?

2006-11-02 Thread Nils Breunese (Lemonbit)
Terry Dobbs wrote: To elaborate more... The options in Preference I see are: Move notification, ticket lock timeout notification, follow up notification, new ticket notification. I want an agent to be notified when I assign them as the owner of a ticket. I have found OTRS to be very

RE: [otrs] Notify new owner of ticket?

2006-11-02 Thread Alo Anesi
Is there any way to have a user see all tickets regardless of ownership? Right now, if a ticket is owned by another user, then no one else can see it. Thanks, Alo --- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478

Re: [otrs] Notify new owner of ticket?

2006-11-02 Thread Terry Dobbs
see the options listed above... - Original Message - From: Nils Breunese (Lemonbit) [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, November 02, 2006 12:14 PM Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote