Hi Munroe,
I guess you're using the Debian package of OTRS?
The only reason the iPhone app really needs write access to these
directories is if you want to install it via the OTRS Package Manager GUI,
because then you install extra functionality via the web front end, and that
means that Apache
It seems that in order to allow the iphone application to function
properly www-data requires write access on the following folders:
/usr/share/otrs/bin
/usr/share/otrs/Kernel
/usr/share/otrs/Kernel/System
/usr/share/otrs/Kernel/Output
/usr/share/otrs/Kernel/Output/HTML
Hello all,
I have a bit of trouble setting up permissions.
We have 3 users, all in the users group.
At the moment I have to give all permissions under the users group to
the user, otherwise the user can not view the tickets...
I know I am probably doing something wrong, but any pointers would
On Wed, Jan 21, 2009 at 11:22 PM, Mikael Kermorgant
mikael.kermorg...@gmail.com wrote:
Now, I have :
* a queue for our IT staff (10 agents), let's call it ITqueue. It belongs
to group IT.
* 300 customers in our ldap backend, which all belong to group Clients
(
2009/1/23 CARNINO Daniele (FIAT ITEM) daniele.carn...@fiatgroup.com
Would anybody have an idea ?
*Uhm... sorry, maybe I can't understand exactly what you mean due to the
fact that english is not my primary language but..*
*The customers should access the system through the customer
Hello,
I've installed otrs and having some things to configure, I'd like to be sure I
understand the queues/groups/agents/customer permission system correctly.
* A queue is associated to a Group
* each agent can be associated to groups with a set of permissions (ro, create,
..., rw)
* when
Hello,
I've installed otrs and having some things to configure, I'd like to be sure
I understand the queues/groups/agents/customer permission system correctly.
* A queue is associated to a Group
* each agent can be associated to groups with a set of permissions (ro,
create, ..., rw)
* when there
Okay, my otrs was running fine for awhile, albeit unused as I'm in the
initial setup stage. I had, until recently, focused my attention on
opennms (running on the same server) in getting it all up and running.
Once I finally got opennms how I liked it I turned my attention back to
otrs. The
Hi Andrew,
Dear collegues,
we have the OTRS setup here which is somewhat complex. At central tech
support division, each engineer (agent) has complete permissions to
admin the system. Subsidiaries have their own queues; aget at
subsidiary has RW permission for his division's queue, and can move
Dear collegues,
we have the OTRS setup here which is somewhat complex. At central tech
support division, each engineer (agent) has complete permissions to
admin the system. Subsidiaries have their own queues; aget at
subsidiary has RW permission for his division's queue, and can move
ticket to
Well, it's kind of an old post, but I can try to answer all the same, cause
maybe it can be useful for others to know.
To only allow an agent to add a note without rw permissions, you can change the
SysConfig. I'm using OTRS 2.1.7 and it can be don through the web interface,
for older version
I had to move/re-install my OTRS. All works fine (thanks to Alessandro!)
:-)
But I cannot upload a file as attachment. It says:
Software error:
Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140.
So, I have to chmod or chown something. But WHAT?? Please tell me which
Hi, I am running SuSE 9.3 with otrs 2.0.4..i am
having problems with permissions. The only way i can get the web part to work is
to make the user wwwrun and so since it the user is wwwrun i cannot run the cron
jobs and so the email part does not work. Any ideas on how to get this to work?
Cody Grosskopf wrote:
Hi, I am running SuSE 9.3 with otrs 2.0.4..i am having problems
with permissions. The only way i can get the web part to work is to
make the user wwwrun and so since it the user is wwwrun i cannot
run the cron jobs and so the email part does not work. Any ideas on
hi all!
1. I have installed otrs at /opt/otrs/ with user otrs and group nobody (apache
run as).
2. I have ran bin/SetPermissions.sh otrs nobody nobody nobody in orther to set
permissions.
3. I made https.conf changes:
VirtualHost ...
User site99
Group site99
Alias /otrs-web/
Hi friends,
This is happened due to the bad execution of the bin/SetPermissions.sh.
I was experienced the same problem. To overcome this set the permission
manually after carefully watching the directories. The cause of this
problem is in the prescribed script path of the files are somewhere
else.
Hi,
The scenario I've run into is:
I've created a phone ticket into a queue for which I have create/
read-only permission (not write permission).
The customer has subsequently called again with additional
information. I'd like to be able to add an internal note to the
original
Hi Ren
Refer below:
Multi Group
This is an example setup for one company with a helpdesk, sales and billing
department. Each department should not see tickets of the other department.
This means nobody from helpdesk should have access to the billing tickets.
Nobody the one department can access
hello I am creating usuary each one with certain permissions, but when
shipment a mail to certain tail with certain group and users with
certain permissions (example some single usuary read) must have all
the permissions, otherwise they cannot see the mail, that I can do so
that works correctly,
Hello
It is possible to change or input information in the free fields without
be the owner of the ticket ?
Thanks
Filipe H
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On Monday, May 31, 2004 1:35 PM
Filipe Henriques [EMAIL PROTECTED] wrote:
It is possible to change or input information in the free fields
without be the owner of the ticket ?
No. Editing the free fields is a change to the ticket, every change to a
ticket requires locking it, what in turn
On Friday, February 27, 2004 7:53 PM
L. Mark Stone [EMAIL PROTECTED] wrote:
Today we went to create a new ticket by using the Compose Email
button from within OTRS, and we got an error Can't write
/opt/otrs/var/log/TicketCounter.log: Permission denied.
Two questions:
1. What should the
Running the latest GA release on SuSE 9.0.
Today we went to create a new ticket by using the Compose Email button
from within OTRS, and we got an error Can't write
/opt/otrs/var/log/TicketCounter.log: Permission denied.
We ran the SetPermissions script but this did not resolve the error.
Hi Paul,
On Fri, Sep 26, 2003 at 10:21:42PM -0400, Paul wrote:
I'm attempting to set up a system where less-experienced agents are able to
move tickets that require higher levels of support into a queue set up for
that purpose, however I am unable to get the permissions set correctly in
order
Hi Paul,
On Sun, Sep 28, 2003 at 04:32:28PM -0400, Paul wrote:
But that allows the agent to see all queues in the system, something I'm
trying to avoid. I ended up working around the problem by creating queues
(i.e. To: Tier II) which GenericAgent checks every 5 minutes and moves
into the
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