Dear listmembers.
I'am very interested into the ITSM Package of OTRS.
I have now installed the latest packages and took a look into the
solution.
First of all thanks for your huge work.
I miss some functions.
1.) Handl & maintain Contracts
2.) Contracts <=> SLA connections
3.) Sign a pdf => m
Hi Jober:
>From the documentation
(http://doc.otrs.org/2.4/en/html/c1964.html#state-pending-autoclose-minus):
12.1.4. Pending auto close-
Tickets in this status will be set to Closed Unsuccessful if the
pending time has expired. Time spent by the ticket in this status will
still add towards
Good mornig
What's means?
pending auto close+
pending auto close-
And how can i use the link PENDING in the ticket
Thanks
-
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Archive: http://lists.otrs.org/pipermail/
Hi!
I'm customizing the appearance of OTRS 1.3.2 using a new theme, so I
can
have a different "look&feel". My experience doing this is good so far, just a
bit tricky
sometimes.
I would recomend you to create a new theme
(http://doc.otrs.org/1.3/en/html/dtl-
theme.html
hi
I'm new to Otrs & will be installing it and starting a rather intense test period
tomorrow, if things work out as expected I'll need to have a go at
customizing otrs - and hence I have some questions.
The environment I'll be using Otrs in is mainly with non technical
agents who give advise on
Hi Daniel,
On Wed, Jun 04, 2003 at 12:20:21PM +0200, Koller Daniel wrote:
> After basically starting up with OTRS, I have some questions (regarding handling):
>
> - Is it possible, to have the pasted part from the incoming mail (if you
> write an answer) below the signature?
Yes, it's a config
Hi,
After basically starting up with OTRS, I have some questions (regarding handling):
- Is it possible, to have the pasted part from the incoming mail (if you write an
answer) below the signature?
- Regarding attachments: If a standard answer has attached sveral standard
attachments, it seems
Hi James,
On Fri, Nov 01, 2002 at 12:31:52PM -0500, James Gorman wrote:
> I am running OTRS on a Solaris 8 box and it works, but I am not able to
> get emails to open a ticket. I have the standard .procmailrc and a
> .forward file, but for some reason I get nothing delivered to the
> postmaster q
Hello,
I am running OTRS on a Solaris 8 box and it works, but I am not able to
get emails to open a ticket. I have the standard .procmailrc and a
.forward file, but for some reason I get nothing delivered to the
postmaster queue. Any pointers?
Also how do I tie in a customer database? I have o
