Hi Chris,
On Fri, Apr 13, 2007 at 02:15:35PM +1000, Chris Watt wrote:
Sorry to be pretty much spamming everyone with questions, but these
are the last two for a while, I promise!!
:)
The first problem is with the autoresponders. This is the script that
runs to receive e-mail:
fetchmail -f
Hi Christian,
It is at this link : http://doc.otrs.org/1.3/en/html/configfile-responsef.html
Which is actually for version 1.3, but I couldn't find a newer version
so I assumed it was right!
As for the other problem - I am just stupid and selected the wrong
auto responder, so it wasn't sending
Hi Christian,
I tried that new code and it still gives me a server 500 error when I
try to go to the response page. Any idea what I could be doing wrong?
I have tried putting the code before and after the 1;
Cheers
~Chris
On 4/13/07, Christian Schoepplein [EMAIL PROTECTED] wrote:
Hi Chris,
Hi Guys,
Sorry to be pretty much spamming everyone with questions, but these
are the last two for a while, I promise!!
The first problem is with the autoresponders. This is the script that
runs to receive e-mail:
fetchmail -f /opt/otrs/.fetchmailrc -B 1
cat /var/spool/mail/otrs |
1) Is it Possible to set OTRS so that
a note goes out when an agent makes an update. currently mine only
does a notification if the Customer makes an update.
2) I created an agent but when I want
to assign him as an owner he does not appear in the list but I can login
as him.
Carinus
--
Title: Re: [otrs] Two Questions
Not sure about your first request, id like to know that as well.
For 2 I would check to make sure that user has the queue highlighted in the user preferences. That same thing had me stumped for a while too!
On 6/8/06 10:28 AM, [EMAIL PROTECTED] [EMAIL
I have two questions.
I am setting up OTRS for our internal helpdesk. I used the RPM on Suse
9.1. I am not using mod_perl so I made the appropriate config changes
and everything seems to be going well.
Anyways, I have two situations that I would like to inquire about.
1) We have only a few
Jack Doyle schrieb:
I have two questions.
1) We have only a few queues set up. Basically, one is called L1 and
another L2 with sub-queues under L2. We have level 1 helpdesk personnel
set up so that they can only create issues in the L1 queue. They can
move them into L2 queues, but that's it.
I don't see where you add customers to groups? Do I need to enable that
somewhere? We are authenticating customers and getting customer data
from Active Directory. The customers are not pre-added into otrs. If
they haven't been into the interface before, they'll just log in and it
will create
Jack Doyle schrieb:
I don't see where you add customers to groups? Do I need to enable that
somewhere?
Yes, have a look into Kernel/Confg/Defaults.pm and search for the option
CustomerGroupSupport'. There is a help text available.
We are authenticating customers and getting customer data
10 matches
Mail list logo
