] [mailto:[EMAIL PROTECTED] On Behalf Of Lars
Jørgensen
Sent: Thursday, February 07, 2008 8:43 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] X-OTRS-Headers - Usage
> How do you assign a variable coming from the nms?
I'm not sure I understand what you need. Thi
[EMAIL PROTECTED] On Behalf Of Lars
Jørgensen
Sent: Thursday, February 07, 2008 8:43 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] X-OTRS-Headers - Usage
> How do you assign a variable coming from the nms?
I'm not sure I understand what you need. This is how the filt
> How do you assign a variable coming from the nms?
I'm not sure I understand what you need. This is how the filter works:
NMS -> Postmaster Filter -> OTRS
So the Postmaster Filter is a preprocessor. It can examine the mail sent to
OTRS and alter it before it is delivered into OTRS. You can u
er to compare for each one.
Am I missing something?
Duane
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars
Jørgensen
Sent: Thursday, February 07, 2008 1:54 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] X-OTRS-Headers - Usage
>
> that I can preprocess the entire message in OTRS the
> PostMaster runs it through the parser? If I can, I can maybe
> 'rearrange' the message to move my X-OTRS-Headers into the email header.
You can't use the Postmaster Filter in SysConfig?
I use it to automatically assign queue and priori
f Nils
Breunese (Lemonbit)
Sent: Wednesday, February 06, 2008 9:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] X-OTRS-Headers - Usage
Duane Owens wrote:
> I have been reading the docs I just missed that the X-OTRS needed to
> be in
> the HEADERs of the message.
Duane Owens wrote:
I have been reading the docs I just missed that the X-OTRS needed to
be in
the HEADERs of the message. I'm not sure if OPENNMS provides this
out of
the box? Thanks again for the answering such a dumb question.
I have no experience with OpenNMS. You'd have to ask the Op
EMAIL PROTECTED] On Behalf Of Nils
Breunese (Lemonbit)
Sent: Wednesday, February 06, 2008 1:09 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] X-OTRS-Headers - Usage
Duane Owens wrote:
> I am needing to create tickets via email from another system. In
> reading th
Duane Owens wrote:
I am needing to create tickets via email from another system. In
reading the documents, it is unclear on the format and methodology
for having OTRS receive emails (via POP3) and assign values based
upon values I am embedding into the email body. Here’s a snippet of
wh
Hello,
I am needing to create tickets via email from another system. In reading
the documents, it is unclear on the format and methodology for having OTRS
receive emails (via POP3) and assign values based upon values I am embedding
into the email body. Here's a snippet of what a typical email
10 matches
Mail list logo
