Hi Martin,
your proposal,
> How about to show always the first customer article (and be
> able to change the
> subject of the first customer article)?
would only be only a first work around, because we will lose the original subject of
our customer mails.
Having a seperate Field would be much
Hi,
On Tue, Oct 14, 2003 at 08:50:27AM -0400, Covert, Jake wrote:
> I agree that this would be very helpful.
> [...]
> The Request, as i understand it: To be able to change the subject text of
> the Ticket i will see in the various Personal- und Queuelists, because the
> subject of the ticket migh
I agree that this would be very helpful.
Jake Covert
-Original Message-
From: Matthias Wegner [mailto:[EMAIL PROTECTED]
Sent: Tuesday, October 14, 2003 5:19 AM
To: User questions and discussions about OTRS.
Subject: AW: [otrs] changing subject and other ticket values
Hi Robert,
the
>
> Hi Robert,
>
> the feature, Wouter Mignon, is requesting would help us too.
> > On Sunday, October 12, 2003 11:15 PM
> > Wouter Mignon <[EMAIL PROTECTED]> wrote:
> > > Is it possible to change the ticket subject and other
> values from
> > > within the otrs agent
Hi Robert,
the feature, Wouter Mignon, is requesting would help us too.
> On Sunday, October 12, 2003 11:15 PM
> Wouter Mignon <[EMAIL PROTECTED]> wrote:
> > Is it possible to change the ticket subject and other values from
> > within the otrs agent interface? This would be handy
> because someti
On Sunday, October 12, 2003 11:15 PM
Wouter Mignon <[EMAIL PROTECTED]> wrote:
> Is it possible to change the ticket subject and other values from
> within the otrs agent interface? This would be handy because sometimes
> 'customers' don't describe their problem well.
I can't follow you. You may ch
Is it possible to change the ticket subject and other values from within
the otrs agent interface? This would be handy because sometimes
'customers' don't describe their problem well.
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