st 27, 2007 3:17 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] duplicate tickets after otrs.cleanup runs
In the user otrs' crontab.
On 8/27/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote:
I'm actually seeing this too. We get a few emails
In the user otrs' crontab.
On 8/27/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote:
>
> I'm actually seeing this too. We get a few emails now and then that are
> duplicates of the original message when it comes in.
>
> Where did you comment this out at?
>
> -Jeff
>
>
_
I'm actually seeing this too. We get a few emails now and then that are
duplicates of the original message when it comes in.
Where did you comment this out at?
-Jeff
Jake wrote:
Hi, I've been searching the archives here and reading the
documentation, haven't found answer to this problem yet.
Hi, I've been searching the archives here and reading the documentation,
haven't found answer to this problem yet. Everytime this job is run out of
cron:
10 * * * * $HOME/bin/otrs.cleanup
We have a lot of tickets that are already in otrs duplicated. We have
commented out that cron job for now, but
On 3/29/07 12:44 AM, "Peter van Beugen" wrote:
> I have had the same problem a few times. I searched for the e-mail that
> was first stuck in the POP box and deleted it by hand. After that
> problem disappeard. Once the reason was a large attachment, the second
> time it were strange characters in
-
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Wes
Plate
Verzonden: donderdag 29 maart 2007 0:48
Aan: OTRS
Onderwerp: Re: [otrs] Duplicate tickets at each mail check and can't
send mail
On 3/28/07 1:56 PM, "Peter van Beugen" wrote:
> If you use utf-8 it could b
On 3/28/07 1:56 PM, "Peter van Beugen" wrote:
> If you use utf-8 it could be a problem with a "strange" character in de
> e-mail. Search the list for this problem.
*shrug* The emails that create tickets are generated by a web form, then my
replies are using OTRS. I don't think I'm typing any un
erp: [otrs] Duplicate tickets at each mail check and can't send
mail
Our OTRS system is acting strangely. I returned from a few days holiday
to
find that many tickets were duplicated, each new ticket three minutes
apart-- maybe OTRS isn't deleting the messages off the POP server and
thin
Our OTRS system is acting strangely. I returned from a few days holiday to
find that many tickets were duplicated, each new ticket three minutes
apart-- maybe OTRS isn't deleting the messages off the POP server and thinks
an old email is a new ticket?
Separately, often when trying to send a rep
Hi,
OTRS
was working
fine for the past few months but recently it triggered off duplicate tickets
when a user send an email to OTRS.
Anyone got any
resolution to this? Thanks in advance.
Best
Regards
Lim Wee Lee
___
OTRS mailing list: otrs
Hi Sandy,
On Thu, Aug 19, 2004 at 02:13:27PM -0600, Sandy Canfield wrote:
> We have just started using OTRS as our primary support tool. Occasionally
> there are two tickets created for one request. We have a cron job that runs
> every 5 minutes to pull the email off the POP3 account. In the lo
Hello OTRS Users,
I am a newbie with OTRS and have found my question in the
archives, but no real answer there. Hopefully someone can help me.
We have just started using OTRS as our primary support
tool. Occasionally there are two tickets created for one request. We
have a cron j
sions about OTRS.
Subject: Re: [otrs] Duplicate Tickets
Hi Allen,
On Mon, Dec 22, 2003 at 12:58:07PM -0500, Bakari Allen wrote:
> I submitted an e-mail earlier about duplicate tickets and was referred to reviewing
> the logs for more information. I have been reviewing the logs and still
Hi Allen,
On Mon, Dec 22, 2003 at 12:58:07PM -0500, Bakari Allen wrote:
> I submitted an e-mail earlier about duplicate tickets and was referred to reviewing
> the logs for more information. I have been reviewing the logs and still cannot make
> heads or tails of the problem. Below is an excerpt
I submitted an e-mail earlier about duplicate tickets and was referred to reviewing
the logs for more information. I have been reviewing the logs and still cannot make
heads or tails of the problem. Below is an excerpt from our log file regarding one (1)
e-mail that was assigned two (2) ticket n
On Wednesday, November 26, 2003 8:04 PM
Bakari Allen <[EMAIL PROTECTED]> wrote:
> is there a log somewhere or some method I can use
> to determine why the duplicate messages are occurring?
The log's position is determined by this setting in Config.pm:
$Self->{LogModule} = 'Kernel::System::Log
Title: duplicate tickets
We have OTRS setup to pull messages from a POP3 account on our e-mail server. Lately, we have been having a problem with duplicate tickets being created by the system. Since OTRS completely pulls everything out of the POP3 e-mail account when it downloads a new messag
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