Re: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

2013-01-17 Thread Florian Edlhuber
0 > Von: Nick Lapp > An: "otrs@otrs.org" > Betreff: Re: [otrs] "Time units" mandatory for certain group or role (otrs > 3.1.12) > I would like to know if it's possible to make the time units field > mandatory on tickets that are in certain queues a

Re: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

2013-01-17 Thread Nick Lapp
otrs@otrs.org Subject: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12) Hi, is there a way to set the "time units" field required for specific users, groups or Roles? I know, there is a config item to set it for everyone (Ticket::Frontend::NeedAccountedTime)

[otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

2013-01-17 Thread IT-Support
Hi, is there a way to set the "time units" field required for specific users, groups or Roles? I know, there is a config item to set it for everyone (Ticket::Frontend::NeedAccountedTime) Thank you! Best regards, Timo - OTRS mail

[otrs] time units

2010-05-19 Thread Jober Mijares
Hi!!! I try to find the meaning of the Time Units however i didn't find the route Ticket::Frontend::TimeUnits, in the SysConfig. Two questions: Why i can't see the item Ticket::Frontend::TimeUnits? What's means TimeUnits? I use The version 2.4.7, under debian Thanks!! ---

Re: [otrs] Time Units Field

2009-02-27 Thread Mayk Backus
Yes.. It's used for reporting. I've spent a lot of time the last few weeks figuring this one out. You can take a look at otrs manager , this is a sourceforge project. It produces neat reports. Or, you can query stuff in the database from a php script or something. It takes some time to dig tro

[otrs] Time Units Field

2009-02-27 Thread Caspar Kennerdale
Hello When you close a ticket there is a field called 'Time Units' - does this appear on the reporting anywhere? The reports in 'Stats' seem to deal with total time of tickets - i.e when they arrive and when they are closed - but this is slightly less relevant to us as we want to see how long

Re: [otrs] Time Units

2008-05-22 Thread Paulo Abreu
Nils Breunese (Lemonbit) wrote: > Aysel Pamuk wrote: > >> What isTime units (work units) used for? > > Some people like to use hours as a unit for time worked, others minutes, > etc. > Something that I am not figure it out, is the way to retrieve that ours. That is, in the end of the month I wo

Re: [otrs] Time Units

2008-05-22 Thread Nils Breunese (Lemonbit)
Aysel Pamuk wrote: What isTime units (work units) used for? Some people like to use hours as a unit for time worked, others minutes, etc. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm

[otrs] Time Units

2008-05-22 Thread Aysel Pamuk
What isTime units (work units) used for? Thank you. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS sys

[otrs] Time units, normal time vs. overtime

2008-04-25 Thread Sune T. Tougaard
Hi, I'd like to "expand" the "Time Units" field when handling tickets. My users have a need to distinguish between normal time used on a ticket and overtime used. (for billing and statistical purposes, for example) I'm imagining that it's a fairly simple thing to do, but i have no idea how to, as

Re: [otrs] time units

2004-12-01 Thread N.R.
so stupid. ok i found it already N. Wednesday, December 1, 2004, 2:06:33 PM, you wrote: NR> how does one make use of the time units? can i sum the total time NR> units of a ticket or customer ? NR> N. NR> ___ NR> OTRS mailing list: otrs - Webpage: ht

[otrs] time units

2004-12-01 Thread N.R.
how does one make use of the time units? can i sum the total time units of a ticket or customer ? N. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/list

RE: [otrs] Time Units: Default Value ?

2004-10-25 Thread Daniel Balan
OTECTED] On Behalf Of Pete > McDonnell > Sent: Tuesday, October 26, 2004 12:31 AM > To: 'User questions and discussions about OTRS.' > Subject: RE: [otrs] Time Units: Default Value ? > > Would something similar work for changing the default of "answer

RE: [otrs] Time Units: Default Value ?

2004-10-25 Thread Pete McDonnell
Of Franz > Ferdinand Esberger > Sent: Monday, October 25, 2004 5:05 PM > To: User questions and discussions about OTRS. > Subject: [otrs] Time Units: Default Value ? > > Hi everybody, > > Is there a way to set the default value for "Time

RE: [otrs] Time Units: Default Value ?

2004-10-25 Thread Daniel Balan
y, October 25, 2004 5:05 PM > To: User questions and discussions about OTRS. > Subject: [otrs] Time Units: Default Value ? > > Hi everybody, > > Is there a way to set the default value for "Time Units" to another > value than just "0" ? > > any comments ap

[otrs] Time Units: Default Value ?

2004-10-25 Thread Franz Ferdinand Esberger
Hi everybody, Is there a way to set the default value for "Time Units" to another value than just "0" ? any comments appreciated greets Franz __ Inflex - installed on mailserver for domain @technikum-wien.at Queries to: [EMAIL PROTECTED] ___

Re: [otrs] Time Units

2002-12-12 Thread Martin Edenhofer
Hi Diego, On Thu, Dec 12, 2002 at 03:52:29PM -0300, Diego Fernandez wrote: > I need to know what do you use Time Units for? > If possible, give me an example. You can account time on a ticket. To see the total accounetd time look at the ticket zoom view. > Diego. Martin -- Martin Edenhofer

[otrs] Time Units

2002-12-12 Thread Diego Fernandez
Hi Martin, I need to know what do you use Time Units for? If possible, give me an example. Thank you. Diego. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/c