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Oleg Polovinkin schrieb:
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
You could set some filter on incoming e-mails, trying to enable some
features by means of pre-defined codes:
for example, a text in an agent to close ticket, and so on.
However I believe this is not a comfortable solution...
Gabriele
- Original Message -
From: Oleg Polovinkin [EMAIL
Oleg Polovinkin wrote:
I want to give users of my OTRS (agents) to work partially with
OTRS without web
interface. Now I have:
1. Customer writes email to [EMAIL PROTECTED] This address is
used for OTRS,
so new ticket created and agents informed by email about that new
ticket,
including
Hmmm... Can't understand, why not look at user base, if email of sender is agent
email?..
Nils Breunese (Lemonbit) wrote:
I don't believe that is currently possible. Also you wouldn't be able to
set pending reminders, close tickets, etc.
--
Sincerely yours,
Oleg Polovinkin
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
'customers'. Of course it is not impossible to have a system work
like you are requesting, but currently
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
'customers'. Of course it is not impossible to have a system work like
Oleg Polovinkin wrote:
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
'customers'. Of course it is not impossible to have a
Oleg Polovinkin wrote:
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our setup we have e-mail addresses that belong to both agents and
'customers'. Of course it is not impossible to have a
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can users (agents) work with OTRS by email?
Oleg Polovinkin wrote:
Nils Breunese (Lemonbit) wrote:
Oleg Polovinkin wrote:
Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..
In our
