On Fri, 29 Oct 2004 15:42:07 -0600, Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> On Fri, 29 Oct 2004 17:39:36 -0400, Pete McDonnell
> <[EMAIL PROTECTED]> wrote:
> > This diff is taken from the current version? 1.3.2?
> >
>
>
> Yes.
>
I use Subversion locally for source code control. That is wh
On Fri, 29 Oct 2004 17:39:36 -0400, Pete McDonnell
<[EMAIL PROTECTED]> wrote:
> This diff is taken from the current version? 1.3.2?
>
Yes.
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> Subject: Re: [otrs] Set default of "Answered?" to Yes?
>
> On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell
> <[EMAIL PROTECTED]> wrote:
> > Tyler, thanks so much for your detailed information. As I
> don't want
> > tickets that have *ju
On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell
<[EMAIL PROTECTED]> wrote:
> Tyler, thanks so much for your detailed information. As I don't want
> tickets that have *just* been created to have the answered = 1 I believe the
> option of changing AgentCompose.pm makes more sense. I've located t
27, 2004 7:06 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Set default of "Answered?" to Yes?
>
> On Wed, 27 Oct 2004 14:58:35 -0600, Tyler Hepworth
> <[EMAIL PROTECTED]> wrote:
> > On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonne
.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: N.R. [mailto:[EMAIL PROTECTED]
> Sent: Thursday, October 28, 2004 9:25 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Set default of "Answered?" to
uld ever have hoped to dig up!
PM>> - Pete McDonnell
PM>> Manager, Technical Services
PM>> Hip Interactive
>>> -Original Message-
>>> From: Gerold Gruber [mailto:[EMAIL PROTECTED]
>>> Sent: Thursday, October 28, 2004 5:49 AM
>>> T
day, October 28, 2004 5:49 AM
>> To: User questions and discussions about OTRS.
>> Subject: Re: [otrs] Set default of "Answered?" to Yes?
>>
>> Daniel Balan wrote:
>>
>> > It is true that this Yes or No doesn't affect the system search or
>&
r 28, 2004 5:49 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Set default of "Answered?" to Yes?
>
> Daniel Balan wrote:
>
> > It is true that this Yes or No doesn't affect the system search or
> > stats, but what is its purpose
r 28, 2004 2:16 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Set default of "Answered?" to Yes?
One question. Why does it matter what "Is Ticket Answered" is set to?
I have not found anywhere in the system that reports on that
statistic. I can't
ginal Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Tyler
> Hepworth
> Sent: Thursday, October 28, 2004 2:16 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Set default of "Answered?" to Yes?
>
> One question. Why doe
One question. Why does it matter what "Is Ticket Answered" is set to?
I have not found anywhere in the system that reports on that
statistic. I can't search for tickets with that state, and it doesn't
affect whether I can close a ticket or not. That all works
independently of that value. So, w
On Wed, 27 Oct 2004 14:58:35 -0600, Tyler Hepworth <[EMAIL PROTECTED]> wrote:
> On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonnell
> <[EMAIL PROTECTED]> wrote:
> > Rudi, do you think this is something that would have to be set using Perl
> > code (altering the function, perhaps?) Or might one be ab
On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonnell
<[EMAIL PROTECTED]> wrote:
> Rudi, do you think this is something that would have to be set using Perl
> code (altering the function, perhaps?) Or might one be able to change the
> order in which the options are displayed using HTML changes?
>
> I
Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Rudi Kramer [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, October 27, 2004 11:14 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [otrs] Set default of "Answered?" to Yes?
>
>
I would also like to know it's quite irritating having to do this every time
for every email when only 1 out of 100 emails will have "no" response.
Rudi
- Original Message -
From: "Pete McDonnell" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
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