Re: [otrs] Set default of "Answered?" to Yes?

2004-10-29 Thread Tyler Hepworth
On Fri, 29 Oct 2004 15:42:07 -0600, Tyler Hepworth <[EMAIL PROTECTED]> wrote: > On Fri, 29 Oct 2004 17:39:36 -0400, Pete McDonnell > <[EMAIL PROTECTED]> wrote: > > This diff is taken from the current version? 1.3.2? > > > > > Yes. > I use Subversion locally for source code control. That is wh

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-29 Thread Tyler Hepworth
On Fri, 29 Oct 2004 17:39:36 -0400, Pete McDonnell <[EMAIL PROTECTED]> wrote: > This diff is taken from the current version? 1.3.2? > Yes. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

RE: [otrs] Set default of "Answered?" to Yes?

2004-10-29 Thread Pete McDonnell
s about OTRS. > Subject: Re: [otrs] Set default of "Answered?" to Yes? > > On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell > <[EMAIL PROTECTED]> wrote: > > Tyler, thanks so much for your detailed information. As I > don't want > > tickets that have *ju

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-29 Thread Tyler Hepworth
On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell <[EMAIL PROTECTED]> wrote: > Tyler, thanks so much for your detailed information. As I don't want > tickets that have *just* been created to have the answered = 1 I believe the > option of changing AgentCompose.pm makes more sense. I've located t

RE: [otrs] Set default of "Answered?" to Yes?

2004-10-28 Thread Pete McDonnell
27, 2004 7:06 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Set default of "Answered?" to Yes? > > On Wed, 27 Oct 2004 14:58:35 -0600, Tyler Hepworth > <[EMAIL PROTECTED]> wrote: > > On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonne

RE: [otrs] Set default of "Answered?" to Yes?

2004-10-28 Thread Pete McDonnell
. - Pete McDonnell Manager, Technical Services Hip Interactive > -Original Message- > From: N.R. [mailto:[EMAIL PROTECTED] > Sent: Thursday, October 28, 2004 9:25 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Set default of "Answered?" to

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-28 Thread N.R.
uld ever have hoped to dig up! PM>> - Pete McDonnell PM>> Manager, Technical Services PM>> Hip Interactive >>> -Original Message- >>> From: Gerold Gruber [mailto:[EMAIL PROTECTED] >>> Sent: Thursday, October 28, 2004 5:49 AM >>> T

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-28 Thread N.R.
day, October 28, 2004 5:49 AM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Set default of "Answered?" to Yes? >> >> Daniel Balan wrote: >> >> > It is true that this Yes or No doesn't affect the system search or >&

RE: [otrs] Set default of "Answered?" to Yes?

2004-10-28 Thread Pete McDonnell
r 28, 2004 5:49 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Set default of "Answered?" to Yes? > > Daniel Balan wrote: > > > It is true that this Yes or No doesn't affect the system search or > > stats, but what is its purpose

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-28 Thread Gerold Gruber
r 28, 2004 2:16 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Set default of "Answered?" to Yes? One question. Why does it matter what "Is Ticket Answered" is set to? I have not found anywhere in the system that reports on that statistic. I can't

RE: [otrs] Set default of "Answered?" to Yes?

2004-10-27 Thread Daniel Balan
ginal Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tyler > Hepworth > Sent: Thursday, October 28, 2004 2:16 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Set default of "Answered?" to Yes? > > One question. Why doe

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-27 Thread Tyler Hepworth
One question. Why does it matter what "Is Ticket Answered" is set to? I have not found anywhere in the system that reports on that statistic. I can't search for tickets with that state, and it doesn't affect whether I can close a ticket or not. That all works independently of that value. So, w

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-27 Thread Tyler Hepworth
On Wed, 27 Oct 2004 14:58:35 -0600, Tyler Hepworth <[EMAIL PROTECTED]> wrote: > On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonnell > <[EMAIL PROTECTED]> wrote: > > Rudi, do you think this is something that would have to be set using Perl > > code (altering the function, perhaps?) Or might one be ab

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-27 Thread Tyler Hepworth
On Wed, 27 Oct 2004 14:40:28 -0400, Pete McDonnell <[EMAIL PROTECTED]> wrote: > Rudi, do you think this is something that would have to be set using Perl > code (altering the function, perhaps?) Or might one be able to change the > order in which the options are displayed using HTML changes? > > I

RE: [otrs] Set default of "Answered?" to Yes?

2004-10-27 Thread Pete McDonnell
Pete McDonnell Manager, Technical Services Hip Interactive > -Original Message- > From: Rudi Kramer [mailto:[EMAIL PROTECTED] > Sent: Wednesday, October 27, 2004 11:14 AM > To: [EMAIL PROTECTED] > Subject: Re: [otrs] Set default of "Answered?" to Yes? > >

Re: [otrs] Set default of "Answered?" to Yes?

2004-10-27 Thread Rudi Kramer
I would also like to know it's quite irritating having to do this every time for every email when only 1 out of 100 emails will have "no" response. Rudi - Original Message - From: "Pete McDonnell" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Se