Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Nils Leideck
Please vote and comment :-)) https://otrsteam.ideascale.com/a/dtd/Public-Tickets/135183-10369 On 18.05.2011, at 15:39, Shawn Beasley wrote: > On May 18, 2011, at 15:35 , Michiel Beijen wrote: > >> On Wed, May 18, 2011 at 15:20, David Boyes wrote: >>> I’m not sure why you say that. I think t

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread David Boyes
> For the OTRS.org project it should at least be helpful if there would > be a public listing of bugs available for unauthenticated users. It > might not require LOTS and lots of effort to get OTRS in shape. It > depends indeed very much on your requirements if you can make use of > OTRS as a (publ

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Shawn Beasley
On May 18, 2011, at 15:35 , Michiel Beijen wrote: > On Wed, May 18, 2011 at 15:20, David Boyes wrote: >> I’m not sure why you say that. I think that has more to do with process >> than the tool. We abandoned Bugzilla for OTRS and were glad to see it go. >> Bugzilla is cryptic, difficult to use

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Michiel Beijen
Hi David On Wed, May 18, 2011 at 15:20, David Boyes wrote: > I’m not sure why you say that.   I think that has more to do with process > than the tool. We abandoned Bugzilla for OTRS and were glad to see it go. > Bugzilla is cryptic, difficult to use, and not very scalable. OTRS works > much bett

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Shawn Beasley
On May 18, 2011, at 15:20 , David Boyes wrote: > I’m not sure why you say that. I think that has more to do with process > than the tool. We abandoned Bugzilla for OTRS and were glad to see it go. > Bugzilla is cryptic, difficult to use, and not very scalable. OTRS works much > better for us

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread David Boyes
That said, OTRS is NOT a bug tracker and there is a good reason that at the OTRS Group we're using OTRS for customer service and Bugzilla for bug tracking. I’m not sure why you say that. I think that has more to do with process than the tool. We abandoned Bugzilla for OTRS and were glad to see

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Karin Foss
] Adding bugs in OTRS Hi Karin, On Wed, May 18, 2011 at 10:05, Karin Foss mailto:karin.f...@visma.com>> wrote: Hi, We just started using OTRS 2.9 and OTRS ITSM and are having trouble with handling bugs. After analyzing an incident we find out it´s a bug. Then we would like to close the incide

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Renée Bäcker
On 18.05.2011 11:05, Shawn Beasley wrote: >> Hi Karin, >> >> You're right, you *could* do it with a dummy account. >> That said, OTRS is NOT a bug tracker and there is a good reason that at the >> OTRS Group we're using OTRS for customer service and Bugzilla for bug >> tracking. > ... > > I suppo

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Shawn Beasley
Hi Karin, > On Wed, May 18, 2011 at 10:05, Karin Foss wrote: > Hi, > > > We just started using OTRS 2.9 and OTRS ITSM and are having trouble with > handling bugs. > > > After analyzing an incident we find out it´s a bug. Then we would like to > close the incident and open a new ticket wit

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Roy Kaldung
On Wed, 18 May 2011 08:05:15 +, Karin Foss wrote: > Hi, > > We just started using OTRS 2.9 and OTRS ITSM and are having trouble with > handling bugs. > > After analyzing an incident we find out it´s a bug. Then we would like to > close the incident and open a new ticket with the type "Bug".

Re: [otrs] Adding bugs in OTRS

2011-05-18 Thread Michiel Beijen
Hi Karin, You're right, you *could* do it with a dummy account. That said, OTRS is NOT a bug tracker and there is a good reason that at the OTRS Group we're using OTRS for customer service and Bugzilla for bug tracking. Actually I'd recommend you would use a bug tracker to track bugs, and not try