Hi Guys,i've also talked to jesse on saturday and explained our ideas and the actual progress. So i think the idea is great to push RT into this direction.@Todd: We are started using AT as CMDB but there are some missing points at this moment (read my entry on your wishlist)
Torsten2006/9/19, Todd
Hi
Has anyone got a way of restricting RT's autoreply function to a single domain?
I don't want users outside rbg.vic.gov.au to receive communication from my RT
system.
It's v3.4.4, running on Ubuntu Dapper 6.06, with postfix, apache2 and mysql as
the backend.
Chris
Chris Wenn
IT Support
Hi there,
anyone has an idea where to enable something like notify creator?! I
want the creator of a ticket (even if he is not the requestor) to get a
confirmation e-mail.
any hints?
joey
___
whts hrm ??
i guess notify requestor is equivalent notifycreator .isn't tht ?
-Original Message-
From: joey [mailto:[EMAIL PROTECTED]
Sent: Tuesday, September 19, 2006 3:50 PM
To: Tanu Mehrotra
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] notify creator of a ticket
no, it is not.
for ex.:
someone calls your support-hotline and leaves his e-mail adress for
contact. the support guy *creates* the ticket, but the *requestor* will
be the guy who made the call.
Tanu Mehrotra wrote:
whts hrm ??
i guess notify requestor is equivalent notifycreator .isn't tht
Hi,
On Sep 19, Chris Wenn wrote:
Has anyone got a way of restricting RT's autoreply function to a single
domain?
I don't want users outside rbg.vic.gov.au to receive communication from my RT
system.
It's v3.4.4, running on Ubuntu Dapper 6.06, with postfix, apache2 and mysql
as the
We have seen this also, and seems an RT's arbitrary decision.
Same with attachments. *Some* users get the email, but no attachment on
it.
All users been autocreated on ticket submission, so all them have an
email address in place.
Regards
--
Pablo Povarchik -
Questions;
Is you support person an adminCc on the queue where the ticket was
created ??
Have you got global scrip On Create, Notify AdminCc enabled with valid
template (You can check that from Global/scrips)
have you got (/etc/request-trackerxxx/RT_SiteConfig.pm,
Set($NotifyActor, 1); and did
Roy El-Hames wrote:
Questions;
Set($NotifyActor, 1); and did you restart the web server after modifying
RT_SiteConfig.pm?
[..]
orgs.. thought RT reads its config-files every time it processes an
action :) apachectl graceful fixed it..
thanks!
if the answers to all the above is yes, then
That is what I am thinking at the moment. Does anyone have a
relatively unpatched version of windows IE 6 they can test against a
3.6.1 install?
~
Shawn Plummer
Systems Manager
CIT SUNY Geneseo
The mind can make substance, and people planets of its own with
beings brighter than
We are using RT to manage a deployment of ~600 routers. Everything is great
so far and the workflow is working exactly as expected. We have used the
saved searches to help with reconciliation and reporting to the customer.
However, I would like to use the rt-crontool to run some of the saved
Is there a way to add a colum in a queue? I'd like to
add a colum for 'Type' so I can collapse three queues
into one. I had a queue called
Helpdesk-Main
Helpdesk-Projects
Helpdesk-Documentation
Helpdesk-Foo
I'd like to make field for
Main
Projects
Documentation
Foo
and be able to auto-sort on
On 9/19/06, Isaac Vetter [EMAIL PROTECTED] wrote:
All,
Sorry for answering my own post. My problem was with the
$RTAddressRegexp value in RT_SiteConfig.pm.
As I understand it, this variable is used to avoid creating email loops
by not sending email to any addresses that match the regex stored
In that way I'm not able to view the type ticket when
clicking on the queue. I would have to instruct my
users to all make Saved Searches and only search in
queues that way.
--- Torsten Brumm [EMAIL PROTECTED]
wrote:
Hmm, try one queue helpdesk und set a CF with the
needed values, this should
On 9/19/06, Isaac Vetter [EMAIL PROTECTED] wrote:
Ruslan Zakirov wrote:
'^systems|helpdesk|[EMAIL PROTECTED]'
This is also incorrect :) you need
'^(systems|helpdesk|webmaster)[EMAIL PROTECTED]'
No, actually parentheses are not necessary due, I think, to order of
precedence.
regexp
Hi,
OK, this *was* silly, but I took 'root' - the so far only RT account -
his SuperUser rights. Now I'm stuck with only one - unpriviledged -
user. :-]
How can I give 'root' back the administration rights for RT (v 3.6.1)?
Thanks a lot
frank
--
Frank Thommen - EMBL Heidelberg /
We use a second queue for this purpose. In our procmail script that
feeds RT, we detect email that shouldn't get an autoreply and
feed it to the alternate queue. That queue has an On Create
script that simply changes the queue to the main support queue.
There is an autoreply action only on the
Is there a way to configure RT to strip certain kinds of attachments?
I don't want to store a zillion copies of my public key with every
ticket I submit via e-mail. Can RT handle stripping attachments, or
does that need to be done on the way in before RT gets its hands on
the mail?
Greetings,
I am in the midst of setting up a test instance of RT for evaluation.
Fantastic product thus far.
Our current ticketing system is also used as a client information database.
Hence I am (hopefully) trying to add some modifications to our RT instance
with that in mind.
Is it
Does anyone know how to apply customized Elements (such as MyTickets, etc) to
specific users only??
The goal is to have a Helpdesk manager that sees everyone's tickets via the RT
at a Glance view -- I don't want him to have to do searches to find them...
Thanks in advance.
Terri
Terri Bendl
Hi,
I got error messages for You are almost there! and redicted to
/rt-broken-install.html page. After checking many postings, I still
can't find the error for my configuration. This is rt-3.4.5 with fastcgi
on Solaris 10.
Anyone can help? Thanks.
RT_SiteConfig.pm
Set( $rtname,
If you're using 3.6.1, the user can create a custom Search/query, save
it as QueryName, and add that to his/her RT at a glance page as a
module.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Terri
Bendl
Sent: Tuesday, September 19, 2006 3:50 PM
To:
Debian Sarge
debian:/rt-3.6.1# make fixdeps
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with-
mysql
perl:
[snip]
Test::WWW::Mechanize 1.04...MISSING
[snip]
Install module Test::WWW::Mechanize
CPAN: File::HomeDir loaded ok
CPAN: Storable loaded ok
Going to
My Perl knowledge is very little indeed! But surely there's a better way than
hacking core RT modules?
Chris
Chris Wenn
IT Support Officer
Royal Botanic Gardens
Royal Botanic Gardens Melbourne
PH: (03) 9252 2354 FAX: (03) 9252 2442
EMAIL: [EMAIL PROTECTED]
WEB: http://www.rbg.vic.gov.au
Hm
Has potential for my situation, but I'm trying to figure out how you actually
_identify_ the mail coming from other domains. I suppose what I want is
something simple that says if the mail is from rbg.vic.gov.au, autoreply. if
not, don't autoreply but continue processing as normal but my
If you want to edit ticket basics and the ticket owner
is a disabled user, saving tickets basics will try to
reassign the owner to Nobody.
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I am hvin RT 3.6.0.
I think you need to clear the cache inside ..
/var/mason_data/obj
then restart ur weserver
Rgds
Tanu
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn
Plummer
Sent: Tuesday, September 19, 2006 7:59 PM
To:
Is there a way to create sub queues..a kind of menu drop
down
eg.Helpdesk-IT-support
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