[rt-users] trouble setting custom field from scrips

Hello, I'm having a little trouble setting a custom field from a scrip. What I'm trying to do is add some kind of notification so web interface users see which of their tickets has unanswered customer responses. What I have now is: Description: WaitingFieldOnTransaction Condition:

Re: [rt-users] trouble setting custom field from scrips

Borut Mrak wrote: What happens is that in case the requestor responds, the custom field gets set to 'Waiting', but right after that it falls back to 'answered': My bad, it's the other way around. We display newest transactions first. The CF gets set to answered, and then right back to Waiting.

[rt-users] Add message to Results

Hi, I would like to display a message in the results section. I believe this has been covered, but I can't seem to find it in the wiki or by searching the archives or my own saved messages. Can somebody steer me to right location? Thanks, Roman ___

[rt-users] Collapsed View of Ticket?

As a user of other systems just starting to look at RT, can someone please point me in the right direction here? What I want to do is make the default view of an individual ticket to just display the transaction headers and use the [show] style of link that you get with emails to display the

Re: [rt-users] LoadSavedSearches right and Customize RT at a glance Available queries

At Friday 3/30/2007 07:28 PM, Jared Hanks wrote: Hello, I'm apart of Group1 and have saved a search. I want users in Group2 to be able to load this saved search and add it to their Customize RT at a glance, but I'm unable to get it to work. Users can't see the Group1's saved searches in

Re: [rt-users] LoadSavedSearches right and Customize RT at a glance Available queries

Stephen, In response to the The saved search related rights on a group seem not to be used for anything. comment; The saved searches privileges for groups is based on the fact that the whole point of assigning group privileges to a Queue is because the owner of that Queue, or users, may

[rt-users] Out of memory error when dumping Attachments table

I've asked this question on the mysql-users list, but there wasn't any more information than what I've seen on google. The problem is that I get an error when trying to use mysqldump to get a backup of our Attachments table (all other tables will process fine) /usr/local/bin/mysqldump: Error 5:

Re: [rt-users] LoadSavedSearches right and Customize RT at a glance Available queries

At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote: Stephen, In response to the The saved search related rights on a group seem not to be used for anything. comment; The saved searches privileges for groups is based on the fact that the whole point of assigning group privileges to

[rt-users] view tickets opened by a member of my group

hello, How do I assign permissions such that everyone in a certain group can view a ticket when a single member of their group opens a ticket in some queue? i.e., suppose I have two queues: AccountingQueue MarketingQueue and two affiliated groups: AccountingGroup

[rt-users] RE: [ANNOUNCE] A new faster shredder machine available

Nice work Ruslan - this version (with the index additions) reduces the single ticket shredding time down from 5 minutes to about 7-8 seconds. PK ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Depended on by vs. Parent

At Tuesday 4/3/2007 03:08 PM, Jason Long wrote: Flynn, Timothy J wrote: What is the difference between depended on by vs. parent? Thanks, -Tim I'm sure this is open to interpretation... To me, depends / depended on by indicate separate tasks that must be performed in sequence. I.e. I

Re: [rt-users] Depended on by vs. Parent

Stephen Turner wrote: At Tuesday 4/3/2007 03:08 PM, Jason Long wrote: Flynn, Timothy J wrote: What is the difference between depended on by vs. parent? Thanks, -Tim I'm sure this is open to interpretation... To me, depends / depended on by indicate separate tasks that must be performed

[rt-users] Changing $Organization in RT_Config

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I've consulted the list archives about this, but have not seen a definitive answer to my specific question, which is: What are the practical consequences of changing the value of $Organization in the RT config? This is separate from the question

Re: [rt-users] Time Worked showing in minutes only

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 José de Paula Eufrásio Júnior wrote: Hello, I'm using RT 3.6.1 and when I set the time worked to 'hours' and submit the comment, the comment always shows 'number min' on the worked time, without any conversion (like, 2 hours = 120 minutes). Ok, I

Re: [rt-users] LoadSavedSearches right and Customize RT at a glance Available queries

Stephan, Along with ShowSavedSearches you also have to grant ModifySelf. Also,I was only addressing a comment made about the usefullness of the rights. Kenn LBNL Stephen Turner wrote: At Tuesday 4/3/2007 11:38 AM, Kenneth Crocker wrote: Stephen, In response to the The saved

[rt-users] Order of transactions

Hi All, I saw a post with a similar issue a while ago, but the solutions offered don't fit my situation. I have 2 custom fields, IP and State. IP is a single value text field and State is a single value combo box. I'm modifying both values using the Basics tab of the Ticket screen. I set

Re: [rt-users] LoadSavedSearches right and Customize RT at a glance Available queries

At Tuesday 4/3/2007 04:50 PM, Kenneth Crocker wrote: Stephan, Along with ShowSavedSearches you also have to grant ModifySelf. Also,I was only addressing a comment made about the usefullness of the rights. Kenn LBNL But the point is that granting these rights don't affect what

[rt-users] RTFM spanish language

I just installed RT and RTFM last week, and I am preparing the system to be used on my organization. The problem I am facing right now is that most of my users do not speak english. I have no problem selecting under preferences Spanish as my language for every user, it works fine until I got

Re: [rt-users] Changing $Organization in RT_Config

On Apr 4, 2007, at 5:10 AM, Mike Friedman wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I've consulted the list archives about this, but have not seen a definitive answer to my specific question, which is: What are the practical consequences of changing the value of $Organization