[rt-users] Problem viewing HTML component of an email in Firefox

All, I asked a similar question a while ago, but got no response - possibly because I was a little unclear on the failure condition. If anyone could help, I would appreciate it. We receive a number of emails into RT which are predominantly HTML. We need to view the HTML in order to click on e

Re: [rt-users] Custom Status/Ticket disappears

this is the only file i found ;-) inside some searches are also status information hardcoded :-( But this you can do by webui. torsten 2007/4/18, Mathew Snyder <[EMAIL PROTECTED]>: That seems easy enough. Are there other places where code has to be inserted or is this the only file? Mathew

Re: [rt-users] Custom Status/Ticket disappears

That seems easy enough. Are there other places where code has to be inserted or is this the only file? Mathew Torsten Brumm wrote: > Here is a simple example for quicksearch: > > <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", >titleright => loc("Edit"), titleright_href

Re: [rt-users] Custom Status/Ticket disappears

Here is a simple example for quicksearch: <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", titleright => loc("Edit"), titleright_href => $RT::WebPath.'/Prefs/Quicksearch.html' &> <& /Elements/QueueSummary, cache => 'quick_search_queues', queue_filter => sub { $_->Current

Re: [rt-users] Custom Status/Ticket disappears

Hi Methew, all the views inside RT are for the default status values. if you like to add new status values, then you have to edit all this inside RT. Torsten 2007/4/18, Mathew Snyder <[EMAIL PROTECTED]>: I used the method in the wiki for adding a custom active status to my configuration (deve

[rt-users] Custom Status/Ticket disappears

I used the method in the wiki for adding a custom active status to my configuration (development box). It shows up fine. However, when I select it, ticket I've applied it to disappears from my list of owned tickets. How can I adjust this to force the ticket to stay available the way stalled does

Re: [rt-users] Template won't fire when scrip condition is true

I figured out the problem (a template attached to a scrip whose condition was true wasn't being run). The problem was in the template; I had typed a "(" instead of a "{" in an if-else block. RT wasn't catching that there was an unmatched curly brace and an unmatched open parenthesis in the te

[rt-users] Modifying DBIx::SearchBuilder

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 It looks like I may have to modify DBIx::SearchBuilder, in particular 'Handle.pm'. This is in order to access my RT mysql database via SSL. It seems that the only way to get perl DBD::mysql to use SSL may be to provide a hashref in the connect ca

Re: [rt-users] Template won't fire when scrip condition is true

I just tried hard-coding the headers into the template like so (minus the "begin" and "end" lines): = begin template To: [EMAIL PROTECTED] Subject: Is the template firing? { $RT::Logger->debug("Template DNS:26 (Acknowlege): Entering template"); #(more template code goes here) } =

Re: [rt-users] Form input interface

Here's the OnCreate scrip I use to create a DNS ticket from e-mail that is sent by a web form after a user fills it out. The e-mail consists of 2 lines. The first is the string that I chose to use to separate the fields and the second line contains all the data separated by the string on the

Re: [rt-users] Template won't fire when scrip condition is true

The Acknowledge template builds the $OUT variable, and the first part of that happens kind of deeply in the template code. When I finally get to it, it goes like this: $OUT = "To: $uEmail Subject: $subj A request to register a DNS entry has been received by the IT Security Office with the fo

Re: [rt-users] Form input interface

Gene, We don't want the user/requestor to use the web interface at all for creating the ticket. Thanks. Kenn LBNL Gene LeDuc wrote: Hi Kenn, I have something like this, but the form is a web form (php) and the e-mail is sent from the web server (not the user). If this is what you're do

Re: [rt-users] Form input interface

Stephen, Actually, we were thinking along the lines of a form (filled out by the user/requestor) attached to an E_mail, if that's possible. I think there is a way to initiate a shell program when E_mail comes to a particular address, but I'm not sure that's the best way to do this. Kenn LB

Re: [rt-users] Template won't fire when scrip condition is true

Gene, I'm certainly no expert, but usually it's the simple assumed things that bite us. You're stated "Since the returned value ($val) is 1, the Acknowledge template should get run, but it doesn't. I'm certain of this because the first line of the template is: { $RT::Logger->debug("Templat

Re: [rt-users] Template won't fire when scrip condition is true

At Tuesday 4/17/2007 02:00 PM, Gene LeDuc wrote: Hi All, I've been scratching my head over this for 2 days and haven't been able to solve it. I have a scrip that is not firing the Notify Others action when its user-defined condition is true. The scrip fires, the condition is true, but the e

Re: [rt-users] Form input interface

Hi Kenn, I have something like this, but the form is a web form (php) and the e-mail is sent from the web server (not the user). If this is what you're doing, I'll be happy to share what I have. Letting the web form build the e-mail makes it very easy to extract the data when it hits RT beca

Re: [rt-users] Form input interface

At Tuesday 4/17/2007 01:31 PM, Kenneth Crocker wrote: To all, We want to create an interface to RT whereby users can create tickets by sending in a form thru E-mail. Has anyone done this and do you have any examples and helpful suggestions? Thanks. Kenn LBNL Kenn, Do you mean fil

[rt-users] Template won't fire when scrip condition is true

Hi All, I've been scratching my head over this for 2 days and haven't been able to solve it. I have a scrip that is not firing the Notify Others action when its user-defined condition is true. The scrip fires, the condition is true, but the execution chain simply ends without the template ge

[rt-users] problem installation RTFM

Hi all! I´ve got no sucess with RTFM installation. I have RT 3.4.2 and I´ve tried to install RTFM-2.2.ORC5 I´ve got the 2 first step: perl Makefile.PL (with a PREFIX that has the path of /lib directory) make install (with a PREFIX that has the path of /lib directory) I´ve no sucess on make in

[rt-users] RT at the University of West Bohemia

Hello, on Jesse's advice I forward my mail to this list and I hope someone could help... >Petr, >I'm currently traveling and will be a very bad correspondent for quite a >while. Can you easily mail rt-users? I suspect one of my staff will have >useful comments. >Best, >Jesse Hello Jesse, <-- cu

[rt-users] Form input interface

To all, We want to create an interface to RT whereby users can create tickets by sending in a form thru E-mail. Has anyone done this and do you have any examples and helpful suggestions? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bi

[rt-users] Custom Field value mandatory on resolve

Hello again to everyone! I have read the threads and found lots of opinions on how to make entering Custom Field value mandatory upon ticket creation. I'm interested however in a different feature. Most of our tickets are created after users send us an e-mail. We want our support engineers to cho