Re: [rt-users] A brief preview of what RT 3.8 is going to look like

Hello! I really like the new look, and even if I think the horizental menues are useful for this type of programs, i think the traditional menues on the left will ease the usage for the unexcercised users. But when will there be the first 3.8. Could you give an rough estimate? I installed

Re: [rt-users] Re solved scrip problem

Hello Kenn, Thanks for your reply. I'm using the default Resolved template which is associated to the default scrip On Resolve Notify Requestors with template Resolved. The rights that are set for the Global group are: AssignCustomFields CommentOnTicket CreateSavedSearch DelegateRights

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

I like the new look but, to be honest, I'm more concerned about features which will be added and/or removed. Mathew Jesse Vincent wrote: http://fsck.com/~jesse/rt-3.8/ has screenshots of the new RT 3.8 theme I've been working on over the past few days. Also, it's now much easier for you

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

OK, my two cents... 1. The new Design looks brilliant, but like all previous version, the font are much too big, i'm not blind, and i think the hughe fonts are really not neccessary?!? Btw, we can hopefully easily change the CSS for this ;-) 2. The menu at the right hand is perfekt, i never

[rt-users] Auto-created users not does not appear...

Hi, I have a lot of auto-created users in my RT installation, they are readed from a LDAP directory when an e-mail is received. The question is that those users do not appear on every drop-down, so I can't select them as search criteria and etc. Is there a way to make them appear? RT 3.6.1-4

[rt-users] Assign custom field to subject

I have a user who would like the subject to be a drop down list of choices. I have not seen how to do this, so I have decided to create a custom field of a drop down list of choices, and if the subject is blank, move this custom field choice into the subject. I am not being successful. I have 2

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

Jesse, I agree with Todd. It makes navigation easier to see and is therefore more user-friendly. I hope we get a choice. Kenn LBNL On 3/25/2008 6:04 PM, Todd Chapman wrote: On Tue, Mar 25, 2008 at 7:31 PM, Jesse Vincent [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote:

Re: [rt-users] Assign custom field to subject

I would go with a variation of http://wiki.bestpractical.com/view/SelectRequestor Instead of selects to populate the box, just pre-define some and use the javascript to let a user enter his or her own subject. lgrella wrote: I have a user who would like the subject to be a drop down list of

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

Jesse, Kool. Very Kool. (So I'm OLD! So what! I was there when Fortran 4 was the language to use along with 360 Assembler! HA!). Kenn LBNL On 3/25/2008 7:08 PM, Jesse Vincent wrote: On Mar 25, 2008, at 8:26 PM, Kenneth Crocker wrote: Jesse, It looks like you are getting

Re: [rt-users] Assign custom field to subject

Hi Laura, I think your approach should work, but I don't think you can set the subject with a direct assignment like that. Try $self-TicketObj-SetSubject($subject) instead. Also, I don't think you should be replacing spaces with underscores in the CF name; leave the spaces. Regards, Gene At

[rt-users] Intergrating wo MS Exchange

Hi, Just installed RT and was wondering if it's possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box. ___

Re: [rt-users] RT authing off of LDAP

Louis Bohm wrote: I am currently running RT 3.6.6 on Centos 5.0 and I want RT to authorize users from an LDAP directory (specifically sun one directory). I have tried the different methods listed on the LDAP wiki page with little success. The Overly method seems to give the best response.

Re: [rt-users] Intergrating wo MS Exchange

Does http://wiki.bestpractical.com/view/MSExchangeRelay help? Nelson Pereira wrote: Hi, Just installed RT and was wondering if it’s possible to interface to MS Exchange? If so, is there howtos or anything about setting it up? RT is installed on a Centos5 box.

Re: [rt-users] Intergrating wo MS Exchange

Yes, that's what I was looking for... Thanks... Now, just trying to get this centos5 box to accept connections from the Exchange sever Can't seem to figure that one out. Can't telnet to port 25 on the centos5 box running rt. Nelson Pereira Senior Network Administrator Protus IP

Re: [rt-users] Intergrating wo MS Exchange

If you are running Sendmail and can connect to localhost:25, you need to modify the original configuration file or regenerate it from the mc file: . yum install sendmail-cf . cd to /etc/mail . edit sendmail.mc: DAEMON_OPTIONS(`Port=smtp, Name=MTA')dnl .

Re: [rt-users] Intergrating wo MS Exchange

That's the problem I can't telnet to localhost 25 I get connection refused although sendmail is running Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends

Re: [rt-users] Intergrating wo MS Exchange

Easiest way: Create a mailbox for RT's mail to go into. However you want to do this. Install Fetchmail onto your RT server. (yum has it) Configure Fetchmail to collect mail from your exchange server (POP3 or IMAP) Have your local MTA deliver the mail into RT. I've had that

Re: [rt-users] Assign custom field to subject

Thank you Gene, it works perfectly! --Laura Gene LeDuc wrote: Hi Laura, I think your approach should work, but I don't think you can set the subject with a direct assignment like that. Try $self-TicketObj-SetSubject($subject) instead. Also, I don't think you should be replacing

Re: [rt-users] Intergrating wo MS Exchange

I don't want to create a user box on the exchange system and have RT fetch the mail. We are having a hard time getting the exchange to send email to RT. I used MUTT to send an email to the email address configured in RT for the Queue, but getting this error: This is the error Mutt receives:

Re: [rt-users] RT SLA Extensions

It's already there. Just don't grant rights to see and/or modify the field to other users. And I think it's even described in the doc. http://search.cpan.org/~ruz/RT-Extension-SLA-0.01/lib/RT/Extension/SLA.pm#Access_control PS: Don't forget to write to rt-users or rt-devel lists. On Wed, Mar

[rt-users] Questions about User accounts.

Good mid-morning (my time), I am looking for a possible solution to what I see as a possible issue that may arrive in our use of RT. A good Example would be a family Person email address Account Dad [EMAIL PROTECTED] dad Mom [EMAIL PROTECTED]

Re: [rt-users] Questions about User accounts.

Greg, Actually, that could be done a couple ways. Which way is best would be determined on what you want to do with the account info. All four members of the family could be members of Group Family. This group has the rights to create, own, modify, delete, etc. tickets in the queue

Re: [rt-users] Re solved scrip problem

F350, Well, first off, you have some redundancies that could easily make debugging harder. For example, if you have granted the CreateSavedSearch Globally for Privileged users, then you do not need to grant the same right again to the global group as they are privileged users (a user

Re: [rt-users] Auto-created users not does not appear...

Fabio, It all depends on how you grant rights' to the queues. If you have groups with the correct rights to the correct queues, then you will need to add these users to one of your existing groups OR grant some of these rights globally to Everyone, Privileged, Requestor, or whatever