On Wed, Oct 29, 2008 at 12:56:55PM -0700, Damon Miller wrote:
P.S. I checked the code for RT 3.8.1 and the TODO regarding merged
ticket loads is still present so I'm assuming the performance issue is
also still present.
according to what i see - it is not present in 5.8.1.1.
we had the same
Michael Mollard wrote:
Sean,
Identical to my error. I did find a 'make fixperms' which I stumbled
across, not documented anywhere I could find, alongside 'make testdeps',
and 'make fixdeps'. But it didn't change anything. Same errors.
If I ever get this going, I may need to write a wiki
Hi List.
In our intranet we have a form to report certain problems. An email is
generated from the info the user provides and then sent via email to
RT(3.6).
We now want to somehow parse the body of this email and fill out a few
custom fields.
Is that possible; if yes, how?
Thanks in
Thanks Mike, nice to know I'm not going nuts. Can you give me a quick
pointer on turning on Devel mode.
Michael Mollard
Network Administrator
Moreton Bay College
Email: [EMAIL PROTECTED]
Web: http://www.mbc.qld.edu.au
Phone: (Direct) 07 3907 5712 / (Mob) 0417 631 801
Fax: 07 3390 8919
Michael Mollard wrote:
Thanks Mike, nice to know I'm not going nuts. Can you give me a quick
pointer on turning on Devel mode.
I'll give you a very small pointer:
$RTHOME/etc/RT_Config.pm
--
Kind Regards,
__
Mike Peachey, IT
Tel: +44 114 281
I don't know if this is of general interest or not...
I found the patches at http://www.usit.uio.no/it/rt/modifications/
that allow RT to associate email with tickets based on the References:
and In-Reply-To: headers if there is no subject tag. I've made these
work with RT 3.8.1; the changes are
Kenn,
In our configuration using 3.6.7, there are only two users besides root,
myself and my co-worker, and we are both set to SuperUser priviledges.
We will be the only ones using this system, so there is no need to start
going all crazy with applying the proper permissions etc... (there will
be
It sounds to me like something has gone wrong with your install, as I
have not been able to duplicate any of these problems on my install. If
this isn't a production system, I would blow the db away and start over
and see if something wasn't set up properly initially.
Gabriel Cadieux wrote:
On Thu, 30 Oct 2008 09:12:54 -0400, Gabriel Cadieux
[EMAIL PROTECTED] wrote:
Kenn,
In our configuration using 3.6.7, there are only two users besides root,
myself and my co-worker, and we are both set to SuperUser priviledges.
We will be the only ones using this system, so there is no need
many thanks! all did was grand all possible rights to our two users and
the problem is fixed! :)
it probably was the OwnTicket permission (although i did not test it
individually).
-gabe
-Original Message-
From: Stephen Turner [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 30, 2008
Depesz,
Thanks very much for your response. Is 5.8.1.1 publicly available? The latest
official release I see on the website is 3.8.1 so I checked that code again to
make sure I hadn't missed something. I still do see the TODO referencing a
need to modify the Load() function in
I have all my RT Due dates showing up from an https:// link without
problem. I've had iCal refuse an ssl link but not google calendar.
Very odd. I checked our logs, and it seems both gmail and google apps
are trying to access the URL without SSL, even when the URI is given as SSL!
On Thu 30.Oct'08 at 7:55:56 -0400, Lars Kellogg-Stedman wrote:
I don't know if this is of general interest or not...
I found the patches at http://www.usit.uio.no/it/rt/modifications/
that allow RT to associate email with tickets based on the References:
and In-Reply-To: headers if there
I am experiencing the dreaded Attachment Corruption issue with an upgraded
3.8.1 RT.
Upgraded from 1.4.3, DID run the DB patch script.
Does anyone know of a solution I could try for this issue?
Software Versions:
RT: 3.8.1
Perl: 5.8.8
Apache: 2.0.54
MySQL: 4.1.20
Thank you in advance.
On Mon 27.Oct'08 at 15:54:39 -0400, Andy Cobaugh wrote:
Was there going to be a shipwright tarball for RT 3.8.1 ?
I saw some mention of this a while back, but have only been able to find
shipwright for 3.8.0.
Not yet, but when we have it, you should be able to get at it via
subversion
Apologies if this is the wrong place to send this, but I'm hoping that
someone might be able to give me a little help with a custom Scrip.
I'm using RT 3.6.6.
I'd like to put together a custom condition and custom action that
amount to the following: On resolve, notify all members of group
Hi all
Scenario:
Server - 64 bit RedHat 5 Enterprise with Perl and Apache provided (no
hand in this setup)
RT Version: 3.6.3
Perl Version: 5.8.8
Background:
I have successfully setup RT 3.6.3 in this environment by satisfying the
dependencies against the system Perl (installing from CPAN). RT
On Thu, Oct 30, 2008 at 1:11 PM, Jesse Vincent [EMAIL PROTECTED] wrote:
Not yet, but when we have it, you should be able to get at it via
subversion with:
svn co http://code.bestpractical.com/shipwright/rt/3.8/ rt-3.8-vessel
I'll see if I can make that happen today, but no promises
Thanks!
Perl, apache, and mod_perl all need to be built together. You
may be able to get it to work using fastcgi instead. Otherwise,
you will need to rebuild apache/mod_perl with your local version
of perl.
Good luck,
Ken
On Thu, Oct 30, 2008 at 10:07:46AM -0700, John Seto wrote:
Hi all
Scenario:
This reply missed the list the first time around:
It's something I'm of two minds about. On the one-hand, it's a really
slick feature that makes a lot of things easier. On the other hand, it's
quite common for users to open new tickets by popping up an old ticket
reply and changing the
John,
I have already been through this process with CentOS 5.2 (RHES 5.2) with
the same goal in mind, to avoid messing with the packaged perl.
My system is currently running as follows:
CentOS 5.2
Perl 5.8.10
Apache 2.2.10
mod_perl 2.0.4
My solution was to:
Install Perl 5.8.10 from src
Hello Olaf,
Did you ever get an answer to this question? I don't quite
understand how RT chooses the order of the
attachments - it doesn't seem to be based on file size, name or date of
creation!
Thank you,
Judy Gaukel
Hello list,
I searched for this topic but didn't find anything,
For the records, I ended up downloading RTx Calendar tarball and
modified the Makefile to get this working. I am at loss why perl put
everything in /usr/share/rt3! This is a dedicated VM host that only runs
our RT. But, live and learn I guess.
Thanks to everyone who replied, -- and Cheers,
When I create a ticket, is there a way to initially fill the description
with some template? Then the user can edit it, remove it if necessary.
Thanks
--
Mathieu Longtin
1-514-803-8977
___
The biggest problem I see with making this an installable extension is
that it requires patching RT/Interface/Email.pm. It's a one-liner...
You can have _Local versions of core modules in extensions. For
something like this, you probably want to try to implement your tweak
as a wrapper around
On Thu, Oct 30, 2008 at 8:57 PM, Lars Kellogg-Stedman [EMAIL PROTECTED] wrote:
This reply missed the list the first time around:
It's something I'm of two minds about. On the one-hand, it's a really
slick feature that makes a lot of things easier. On the other hand, it's
quite common for
On Thu 30.Oct'08 at 16:43:41 -0200, Alex Moura wrote:
Greetings,
I just like to confirm if there is a limitation in the e-mail address
field for an RT account, that does not allow it to have the dash character
(-).
When I tried to change an email address for an existing
I do not think this is the case. Do you have another user account
with the same E-mail address? The E-mail address is the primary
key and will give this error when you try to have two accounts with
the same address.
Ken
On Thu, Oct 30, 2008 at 04:43:41PM -0200, Alex Moura wrote:
Greetings,
I
Is there a way to allow the end users of my system (the requestors) to view
their tickets in the UI? The only way I can see this is:
1. Manually search for each requestor's email address in the Create User
screen.
2. Give each the right to be granted permissions and access RT.
3. Give
On Thu, Oct 30, 2008 at 09:46:26PM +0300, Ruslan Zakirov wrote:
Or something. Maybe the MailPlugins interface could be beefed up to
do more than authentication work? If this could add arbitrary
attributes to the message object ($message-add('rt-ticket-id', ...)),
that would be a fine
On Oct 30, 2008, at 5:43 AM, Stefan Maier wrote:
Hi List.
In our intranet we have a form to report certain problems. An email is
generated from the info the user provides and then sent via email to
RT(3.6).
We now want to somehow parse the body of this email and fill out a few
custom
I've been using RT for a while and I know there are quite a few
extensions. The functionality I am looking for is something where we
could create a request for a student employee to set up a computer
and check off certain configuration options on how the computer is to
be set up, what
Has anyone looked into setting up RT to have digest setting per queue?
In our setup some queues are higher volume or less important than
others, and my users would like to receive those messages in digest form,
but others as they come.
-Jerrad
--
Cambridge Energy Alliance: Save money the
Gabriel,
My third sentence reads, By default, RT will display on the Owner drop
down any and all members of any group that has the OwnTicket right..
I guess it was easy to miss among all that other junk I wrote. Sorry.
Kenn
LBNL
On 10/30/2008 6:12 AM, Gabriel Cadieux wrote:
Kenn,
Are you (Kevin, Jesse, other SSL iCal + google calendar users)
certain that google is accessing your feed over SSL? Does your
NoAuth happen to also be available sans SSL?
--
Cambridge Energy Alliance: Save money the planet
___
There is a way to delete a ticket in Rt 3.8.1?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials
Hi Kenn
for my test I created several tickets in different queues and than merged
them together, but on these merged ticket i am not getting the bounce error.
there might be other things wrong i could not sort out.
any further clue will be appreciated.
--
On Thu, 30 Oct 2008 16:14:49 -0400, Rana Tanveer [EMAIL PROTECTED]
wrote:
Hi Steve.
I tried several methods to send the replies to some test tickets. but i
am
not getting the bounce error..
can you please explain it again for me. because i want to diagnose what
is
the problem.
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.
Steve
--
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT
i'm so sorry kenn! lol
i must have completely missed that. you're officially also credited for
answering my question :)
-gabe
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 30, 2008 3:55 PM
To: Gabriel Cadieux
Cc:
I think it's possible to pass MIMEObj next to $Subject into
ParseTicketId function and override it in extension or wrap. I'm happy
to apply such change for 3.8.2.
If ParseTicketId() had access to all of the message headers, this
would indeed make it easier to affect this change. Might even be
I have already been through this process with CentOS 5.2 (RHES 5.2) with
the same goal in mind, to avoid messing with the packaged perl.
I've built RT 3.8.1 RPMs for CentOS 5. I've also built all the perl
dependencies as RPMs, so that with these + the EPEL repository you can
simply yum install
set status 'deleted', users need DeleteTicket right for that.
On Thu, Oct 30, 2008 at 11:00 PM, Darvin Denmian
[EMAIL PROTECTED] wrote:
There is a way to delete a ticket in Rt 3.8.1?
___
On Thu, Oct 30, 2008 at 16:55, Lars Kellogg-Stedman [EMAIL PROTECTED] wrote:
You can have _Local versions of core modules in extensions.
I see that you have not actually looked at my code :).
Nope. Not necessary to answer you question about patching core.
In addition to the one-line patch to
I think it's possible to pass MIMEObj next to $Subject into
ParseTicketId function and override it in extension or wrap. I'm happy
to apply such change for 3.8.2.
From an RT::Interface::Email::Plugin, you have $args{'Message'}, which
is the MIME::Entity RT will be working with.
You can
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Lars Kellogg-Stedman
Sent: Thursday, October 30, 2008 5:03 PM
To: Todd A. Green
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Trying to install/run RT with 2 Perls
- Redhat
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.
Steve
Thanks Steve
you are right. that was really the casue.
On Thu, Oct 30, 2008 at 03:54:49PM -0400, Jerrad Pierce wrote:
Are you (Kevin, Jesse, other SSL iCal + google calendar users)
certain that google is accessing your feed over SSL?
Yes.
Does your NoAuth happen to also be available sans SSL?
No.
Is there a reason they can't make it into EPEL?
My rough count includes, in addition to rt itself, 22 separate
packages, mostly Perl modules. While many of these were simply
rebuilds of Fedora RPMs, several were either modified from rpmforge or
built using cpan2rpm. I have neither the time nor
I see that you have not actually looked at my code :).
Nope. Not necessary to answer you question about patching core.
Oh look, it's the internet.
-- Lars
--
Lars Kellogg-Stedman [EMAIL PROTECTED]
___
You can replace the MIME::Entity's subject with one containing a ticket
id you want to thread it into.
I'd actually considered that, but one of the uses cases I was looking
at would be a stealth RT -- for example, in addition to our
organizational RT, I run one of my own for tracking personal
On Thu, Oct 30, 2008 at 08:30:16PM -0400, Lars Kellogg-Stedman wrote:
You can replace the MIME::Entity's subject with one containing a ticket
id you want to thread it into.
I'd actually considered that, but one of the uses cases I was looking
at would be a stealth RT -- for example, in
52 matches
Mail list logo
