We have a ticket in our RT 3.6.6 installation containing correspondence which
belongs to a different ticket.
(A user followed up on a ticket using a new message with a changed subject
line, sent direct to one of my technicians, rather than replying to the RT
system's address.
The technician
Mike Peachey wrote:
Michael Mollard wrote:
Sean,
Identical to my error. I did find a 'make fixperms' which I stumbled
across, not documented anywhere I could find, alongside 'make testdeps',
and 'make fixdeps'. But it didn't change anything. Same errors.
If I ever get this going, I may
Hello,
nice to meet you :)
Yesterday I've installed version 3.8.1 on my debian box, and I can't start it.
What I have:
Debian Etch with 2.6.21-2
Apache 2.2.4 running with mod_perl/2.0.3 and Perl/v5.8.8 (fastcgi is
currently disabled) and other modules
RT 3.8.1
access to root account :)
What I
RT::Authen::ExternalAuth v0.06_03 is now available and is the first (and
hopefully only) release candidate for v0.06.
Michael Mollard, Sean McCreadie,
Can you please test v0.06_03 as soon as possible and let me know how it
goes? Having tested myself, it seems good and I'd like to get 0.06 out
Mike,
I would like to report that v0.06_03 is working for my
RHEL5/RT-3.8.1/Sun Directory Server 6.3. I am seeing new information in
my RT log so I know the new version is indeed active.
[Fri Oct 31 10:17:36 2008] [error]: Working around bug in RT and
reloading RT::User
Mike,
I am downloading the new rev as we speak and will comment shortly.
Thank you very much for all your great help, I appreciate it very much.
Sean
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mike
Peachey
Sent: Friday, October 31, 2008 7:35 AM
To:
Yeah, it can be that easy as described by Lars, however you loose
notifications when you move txns around using this way.
May be it's better to forward again to correct ticket and tender an
apology in another.
On Fri, Oct 31, 2008 at 5:23 PM, Lars Kellogg-Stedman [EMAIL PROTECTED] wrote:
I know
also, what would be the easiest way to stop RT from quoting all the text on
comment or reply? can i have the comment link NOT quote any text, and the
reply link quote the entire message being replied to?
thanks!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
For your first question, you should be able to edit the search to
include stalled tickets from the RT Home.
For your second, I suspect that will involve some editing of
Ticket/Update.html to check if it is a comment or correspond and modify
the $ARGS['QuoteTransaction'} argument appropriately.
hi all!
is there a simple way to get stalled tickets to also show up in the 10 highest
priority tickets that i own along with the open ones?
thanks
Gabriel Cadieux
Systems Engineer IT Security Analyst
STI - Secure Technologies International, Inc.
Tel. (613) 830-3131 ext. 304
Cel. (613)
On Fri, Oct 31, 2008 at 9:19 PM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Rana,
What did you see in the database using sql?
Kenn
LBNL
Hi Kenn
i did not check with sql uptill now because i want to test it what you say..
let me tell you what i did.
1. I created two tickets in
Rana,
What did you see in the database using sql?
Kenn
LBNL
and thanks a lot for your valuable time.
--
-
Rana Tanveer
+923224194457
http://www.sysadminsline.com
-
http://wiki.bestpractical.com/view/RTAddressRegexp
On Fri, Oct 31, 2008 at 1:11 AM, Rana Tanveer [EMAIL PROTECTED] wrote:
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The
D'OH.
thanks. lol
-Original Message-
From: Jerrad Pierce [mailto:[EMAIL PROTECTED]
Sent: Friday, October 31, 2008 11:32 AM
To: Gabriel Cadieux
Cc: RT Users Mailing List (E-mail)
Subject: Re: [rt-users] (no subject)
On Fri, Oct 31, 2008 at 11:00, Gabriel Cadieux [EMAIL PROTECTED]
thanks, i will give that a shot!
:)
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Friday, October 31, 2008 11:10 AM
To: Gabriel Cadieux
Cc: RT Users Mailing List (E-mail)
Subject: Re: [rt-users] (no subject)
For your first question, you should be able to edit the
On Fri 31.Oct'08 at 13:40:01 -0400, Lars Kellogg-Stedman wrote:
Yeah, it can be that easy as described by Lars, however you loose
notifications when you move txns around using this way.
How hard would it be to add a move to another ticket option to each
transaction? Maybe one that's
Greetings,
One of our RT user accounts does not have the option to resolve tickets
available in one specific queue, even tough we did put the account in the a
group that other users belong and they don't have this limitation in the
queue. Which permissions we should verify to make this user
On Thu, Oct 30, 2008 at 01:52:58PM -0400, Andrew Cobaugh wrote:
On Thu, Oct 30, 2008 at 1:11 PM, Jesse Vincent [EMAIL PROTECTED] wrote:
Not yet, but when we have it, you should be able to get at it via
subversion with:
svn co http://code.bestpractical.com/shipwright/rt/3.8/
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
So, what I did was a bit of a hack, but I like it.
My users/customers already have accounts in a portal. If they submit a
trouble ticket (by any path, we have a web form that generates an email
to RT as well), they can view their tickets via our
Jesse == Jesse Vincent [EMAIL PROTECTED] writes:
How hard would it be to add a move to another ticket option to
each transaction? Maybe one that's only available on the
History page, rather than in the normal view? Or maybe just a
new permission to enable it? I know I've
Alex,
Two things, one is that the user must be a member in the group that has
the required rights to that queue, the second is the ModifyTicket
right must be given to that group for that queue. I assume they already
have SeeQueue, OwnTicket, etc. Hope this helps.
Kenn
LBNL
On
Copy would be lovely. As would clone this transaction to a new ticket
So maybe in addition to Reply and Comment, and Forward on each
transaction, there would be a Clone? Should this be associated with
a new permission?
--
Lars Kellogg-Stedman [EMAIL PROTECTED]
On Fri, Oct 31, 2008 at 03:03:34PM -0400, Lars Kellogg-Stedman wrote:
Copy would be lovely. As would clone this transaction to a new ticket
So maybe in addition to Reply and Comment, and Forward on each
transaction, there would be a Clone? Should this be associated with
a new
I believe Dirk Pape has a Fork/Clone patch floating around out there. I
think it was him. I know I snagged it from somewhere.
Jesse Vincent wrote:
On Fri, Oct 31, 2008 at 02:56:33PM -0400, Lars Kellogg-Stedman wrote:
So, make it copy, and let the original copy be marked up as having
On 2008/10/31 Kenneth Crocker [EMAIL PROTECTED] wrote:
Alex,
Two things, one is that the user must be a member in the group that
has the required rights to that queue, the second is the ModifyTicket
right must be given to that group for that queue. I assume they already have
Alex,
No, the USer Does not need any rights assigned if they are already in a
group with the correct rights. From your list, the correct rights has
been granted, so there must be something else wrong. What is the error
message you get?
Kenn
LBNL
On 10/31/2008 12:46 PM, Alex Moura
I'm trying to wrap my head around both the CSS and HTML structure of
the approvals page (http://.../Approvals/). There are some very odd
display problems with it that do not appear to be browser specific.
Approvals -- and the Search for approvals form -- fall off the
bottom of the white content
of the browser window. Has anyone else encountered this? I'm poking
through the code right now, but I don't know if I'll make much headway
this evening.
I've gotten as far as determining that the culprit is the following
chunk of code in Approval/Approve:
% if ($ShowHistory) {
Can RT support MySQL fulltext searching?
I can easily create a FULLTEXT index on Attachments, but can I add
this to the web interface somehow?
Searching for Content matches 'whatever' is unusuably slow,
especially when you have tons of large binary attachments (the
$DontSearchFileAttachments
On Sat, Nov 1, 2008 at 4:42 AM, Kelly Jones [EMAIL PROTECTED] wrote:
Can RT support MySQL fulltext searching?
No. InnoDB has no fulltext indexes.
I can easily create a FULLTEXT index on Attachments, but can I add
this to the web interface somehow?
Searching for Content matches 'whatever' is
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