Does the email display properly in Thunderbird for you?
I have forwarded and email and been able to open it in Outlook fine, but
Thunderbird remains a problem.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: 26 January 2009 18:18
To: Alex Young
Cc: RT Use
Thanks, but that brings back hundreds of tickets, when we know the other
query *should* bring back just the one ticket that has the CF set to
those two values.
Looking through the RT bug system, it looks like this is a known bug and
is due to be fixed in 3.8.3.
-Original Message-
From: K
Hi all,
I asked this before but obviously with too many words since i never got an
answer. So here goes again.
Can i change a Custom field's Applies to -attribute from "Ticket
Transactions" to "Tickets" without all heck breaking loose, on a queue
already using said custom attribute?
If not, wha
There is a patch on rt3.fsck.com that needs testing:
http://rt3.fsck.com/Ticket/Display.html?id=8541#txn-77170
I'm not sure it applies to the latest 3.8
On Tue, Jan 27, 2009 at 12:49 PM, Alex Young
wrote:
> Thanks, but that brings back hundreds of tickets, when we know the other
> query *should*
I attempted to run the patch but it failed. Looks like it won't work for 3.8.2
patching file lib/RT/Tickets_Overlay.pm
Hunk #1 succeeded at 1223 (offset 58 lines).
Hunk #2 succeeded at 1231 (offset 58 lines).
Hunk #3 succeeded at 1260 (offset 58 lines).
Hunk #4 succeeded at 1280 (offset 58 lines).
After upgrading to the latest RTFM version I have found that some of the
customizations on http://wiki.bestpractical.com/view/RTFM no longer work
and I can't work out why.
We used the %code% tag a lot in RTFM, but now it's no longer being
parsed and is just showing as %code% in the WikiText, ra
Hello all,
I have an application in mind where requestors would frequently need to
submit file attachments alongside their requests, and some of these
files will be rather large. The ticket handlers would need to use those
files and also to manage groups of files by any particular requestor.
Incl
I am attaching the original email below to show that the attachment
"forwarded message.eml" is uuencoded. Perhaps there is an option
somewhere to change this to MIME encoding instead? The uuencoded
portion was modified a little bit to protect the content since this is a
real ticket in our system
I have a scrip - On Correspond Notify Owner with template
CorrespondedTicket. I don't know, however, if I did that one or if it
came out of the box (possibly in an older release since this install
ultimately came from 2.x).
Should be pretty simple to write if needed, as it is a very narrow ca
Hi,
Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu 8.0.4?
Regards,
Wikus
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractic
Wikus Smit wrote:
> Hi,
>
> Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu
> 8.0.4?
I recommend following the ManualInstall instructions on the wiki
(http://wiki.bestpractical.com/view/ManualInstallation)
--
Kind Regards,
_
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> Sent: Freitag, 16. Jänner 2009 09:36
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.2 packages for Debian Len
Wikus Smit wrote:
> Hi,
>
> Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu
> 8.0.4?
>
How about:
1. Download tarball
2. Extract tarball
3. cd rt-3.8.2
read the README file, paying particular attention to "GENERAL INSTALLATION"
4. ./configure
5. make testd
Hi folks:
Been researching this one all morning, and can't find a reason for it. I
have a CF, enter one value with autocomplete, populated with 10 random
values. When starting to enter values, nothing happens. Looking in the
page source, it is evidently an AJAX thing, so I tried on three browse
Jerrad,
I'm not sure what you got out of the box or if someone deleted a global
scrip, but I'll walk you thru it. By the way, There are may
installations (like ours) that do not want all sorts of Email filling up
their inbox, so we have kept our Global notifications to a minimum and
s
Jerrad,
Not that I know of. Rights for roles have to be set up just like for a
user-defined group and Custom Fields. RT has no way of knowing what
rights you want a person to have, who is going to manage the queue, who
will have modify rights to a ticket, who is allowed to make "commen
On Tue, Jan 27, 2009 at 05:16:54PM +0100, Martin Maurer wrote:
> > -Original Message-
> > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> > boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves
> > Sent: Freitag, 16. Jänner 2009 09:36
> > To: rt-users@lists.bes
Forgot to add I am using RT 3.6.7
And the default search in RT_SiteConfig.pm is:
RT::DefaultSearchResultFormat'__id__/TITLE:#',
'__Subject__/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'__Requestors__', '__CreatedRelative__',
'__ToldRelative__',
'__LastUpdatedRe
Wikus Smit wrote:
> Hi,
>
> Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu
> 8.0.4?
>
Me too.
--
Regards,
Alf Stocktonwww.stockton.co.za
Avert misunderstanding by calm, poise, and balance.
___
http://lists.bes
Paul Walsh wrote:
> Wikus Smit wrote:
>> Hi,
>>
>> Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu
>> 8.0.4?
>>
>
> How about:
>
> 1. Download tarball
> 2. Extract tarball
> 3. cd rt-3.8.2
>
> read the README file, paying particular attention to "GENERAL INSTALLA
Alf Stockton wrote:
> Paul Walsh wrote:
>> Wikus Smit wrote:
>>> Hi,
>>>
>>> Does anyone have a easy to follow guide for installing RT 3.8.2 On ubuntu
>>> 8.0.4?
>>>
>> How about:
>>
> I tried your suggestion but somewhere along the line you forgot to add how
> one, not being a Perl programmer, i
Hello,
I'm getting errors in RT 3.8.1 log like:
[Tue Jan 27 02:51:50 2009] [error]: Scrip Commit 6 died. - Can't call
method "parts"
on an undefined value at /opt/rt3/bin/../lib/RT/I18N.pm line 196.
Stack:
[/opt/rt3/bin/../lib/RT/I18N.pm:196]
[/opt/rt3/bin/../lib/RT/I18N.pm:196]
[/opt/rt3/b
Derrick Smith wrote:
> Hello all,
>
> I recently setup RT and wanted to integrate it with my AD
> infrastructure. Through the use of these mailing lists, other forums,
> RT wiki and Google I've been able to get RT running and LDAP
> authentication working but I was under the impression that
Okay, still no idea what's causing the commit failure,
but I have determined that the attachment link code
(adapted form wiki content) somehow results in an
empty Transaction->Content. Is the Limit not scoped?
--
Cambridge Energy Alliance: Save money. Save the planet.
_
Derrick Smith wrote:
> I knew there was something simple I was missing. Running a search that
> way generated a list of all users that have accessed the site. Thanks
> so much for your help and I'll look into upgrading versions.
IGNORE me! I wasn't paying enough attention to the fact you're usi
Mike Peachey wrote:
> Derrick Smith wrote:
>> I knew there was something simple I was missing. Running a search that
>> way generated a list of all users that have accessed the site. Thanks
>> so much for your help and I'll look into upgrading versions.
>
> IGNORE me! I wasn't paying enough att
On Tue, Jan 27, 2009 at 11:43:01AM -0500, Blake Crawford wrote:
> Hi folks:
>
> Been researching this one all morning, and can't find a reason for it. I
> have a CF, enter one value with autocomplete, populated with 10 random
> values. When starting to enter values, nothing happens. Looking
On Tue, Jan 27, 2009 at 01:07:44PM -, Alex Young wrote:
> After upgrading to the latest RTFM version I have found that some of the
> customizations on http://wiki.bestpractical.com/view/RTFM no longer work
> and I can't work out why.
Alex, what version of RTFM did you upgrade _from_? (Also,
On Tue, Jan 27, 2009 at 11:54:01AM +0200, Lauren, Robin wrote:
> Hi all,
>
> I asked this before but obviously with too many words since i never got an
> answer. So here goes again.
>
> Can i change a Custom field's Applies to -attribute from "Ticket
> Transactions" to "Tickets" without all he
On Mon, Jan 26, 2009 at 11:42:36PM -0500, Adam Tingle wrote:
> I've discovered a workaround to the issue below that seems to work. I'm
> wondering if anyone can tell if this will break anything else in RT? If I
> remember correctly, MySQL is case-insensitive by default, so is there really
> any
There must be a configuration setting with the Perl mailtools
package. I have 3.8.1 stock and it forwards in MIME format. I just
tested...
Subject: Fwd: Re: [Abuse #6] [SpamCop (http://www.coyotepoint.com/) id:
3809219478]Gen-xit Netgear CISCO 3COM MRV Transition
Date: Tue, 27 Jan 2009
There are lots of what look like placeholders in the wiki for
screenshots. Is that a request for someone to add a screenshot there?
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http://li
There are some very very very long pages in the wiki. If we do add
screenshots and stuff they will get even longer. In addition, many
of the sections within pages would benefit from direct linking
elsewhere in the site.
http://wiki.bestpractical.com/view/ManualAdministration
in part
It's a wiki. One ought to simply do as one likes (within reason), yes?
--
Cambridge Energy Alliance: Save money. Save the planet.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commerc
On Tue, Jan 27, 2009 at 11:10:00AM -0800, Jo Rhett wrote:
> There are some very very very long pages in the wiki. If we do add
> screenshots and stuff they will get even longer. In addition, many
> of the sections within pages would benefit from direct linking
> elsewhere in the site.
On Jan 27, 2009, at 11:12 AM, Jerrad Pierce wrote:
> It's a wiki. One ought to simply do as one likes (within reason), yes?
It's also a colaborative effort and it has a primary owner, so I tend
to try and figure out what changes they would be happy with and which
they would prefer not to have
On Jan 27, 2009, at 11:13 AM, Jesse Vincent wrote:
> The ManualFoo pages were from an attempt to have a techwriter write a
> proper manual a good few years back. The intent had been that it was
> going to be a for-money item, but we ended up posting the content
> instead of charging for it. I'd be
On Tue, Jan 27, 2009 at 11:16:18AM -0800, Jo Rhett wrote:
> On Jan 27, 2009, at 11:13 AM, Jesse Vincent wrote:
> >The ManualFoo pages were from an attempt to have a techwriter write a
> >proper manual a good few years back. The intent had been that it was
> >going to be a for-money item, but we
Why does RT alter the mail header ordering? If we get spam sent to
RT I'd like to build a Scrip to report the spam, but it appears that
RT is so misordering the mail headers that this becomes impossible.
They aren't alphabetical... or really anything I can find. They
appear to be complet
Jerrad,
The limit for attachments is set in the RT_SiteConfig.pm file in
$RTHOME->etc directory.
Kenn
LBNL
On 1/27/2009 10:15 AM, Jerrad Pierce wrote:
> Okay, still no idea what's causing the commit failure,
> but I have determined that the attachment link code
> (adapted form wiki co
On Jan 27, 2009, at 11:25 AM, Jesse Vincent wrote:
>> Would it be okay if I dropped Manual from the front of the new page
>> names? Every time I see "ManualApache" I think "configuring Apache
>> by hand"... etc.
>
> Certainly.
>
> Will you leave the old page names as indexes to where the content
On Tue 27.Jan'09 at 11:59:39 -0800, Jo Rhett wrote:
> Why does RT alter the mail header ordering? If we get spam sent to
> RT I'd like to build a Scrip to report the spam, but it appears that
> RT is so misordering the mail headers that this becomes impossible.
>
> They aren't alphabetical
On Tue, Jan 27, 2009 at 14:59, Kenneth Crocker wrote:
> Jerrad,
>
>
>The limit for attachments is set in the RT_SiteConfig.pm file in
> $RTHOME->etc directory.
Hi Ken, I think you may have misunderstood. I was not referring to attachment
size limit, but the ->Limit() method call in the pre
I actually just sorted it out, and it was related to the apache
configuration. I originally had it configured using WebPath of "/rt".
Using Firebug, I debugged the AJAX requests/responses for a test field, and
the callback was to "/Helpers/.", rather than "/rt/Helpers...". I spend
a few hours
On Jan 27, 2009, at 12:03 PM, Jesse Vincent wrote:
> Last time this came up, I found the reference in RFC822 or 2822 that
> said that headers weren't technically an ordered list.
Yes, but in practice everyone has shifted away from this. Received
header ordering is absolutely necessary for prop
On Tue, Jan 27, 2009 at 03:10:44PM -0500, Blake Crawford wrote:
> I actually just sorted it out, and it was related to the apache
> configuration. I originally had it configured using WebPath of "/rt".
> Using Firebug, I debugged the AJAX requests/responses for a test field, and
> the callback
Okay, further details of this very very bad thing. The templates are
not the problem,
"On Correspond Notify Requestors and CCs" is croaking for responses submitted
via the web interface.
I rechecked the ScripActions table, since I added "Notify AdminCCs and Owners"
last night, but this looks right
On Tue, Jan 27, 2009 at 12:11:35PM -0800, Jo Rhett wrote:
>
> Is there any place that RT stores the original, unaltered message?
Not by default, no. The first thing RT does when it gets its mitts on a
mesage is split it into seperate MIME bodies and normalize them to UTF-8.
Were I going to sta
(FreeBSD specific post, if you're not using you can simply ignore this
message)
After seeing the ten bazillion things that www/rt38 wanted to install
I ended up building a new machine separate from our build server just
to build all of these ports. I installed every one of them by hand
(n
> Note to RT Maintainers: it would be nice if you documented the
> explicit list of dependancies rather than forcing us to read the code
> to figure it out.
I couldn't tell if this bit was FreeBSD specific or targeted at me.
If the latter, sbin/rt-test-dependencies should be the canonical sou
Following up on my own post:
RFC 2822, 3.6:
...for the purposes of this standard, header fields SHOULD NOT be reordered
when a message is transported or transformed. More importantly, the trace
header fields and resent header fields MUST NOT be reordered, and SHOULD be
kept in blocks prepend
On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote:
>
> I am attaching the original email below to show that the attachment
> "forwarded message.eml" is uuencoded. Perhaps there is an option
> somewhere to change this to MIME encoding instead? The uuencoded
> portion was modified a li
On Jan 27, 2009, at 3:10 PM, Blake Crawford wrote:
>
> I actually just sorted it out, and it was related to the apache
> configuration. I originally had it configured using WebPath of "/
> rt". Using Firebug, I debugged the AJAX requests/responses for a
> test field, and the callback was t
I am currently on RT 3.8.2 and RTFM 1.4.1
I have upgraded from RTFM 2.4.0 and 2.2.1 before that.
I was on RT 3.8.1 and 3.6.6 previously.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: 27 January 2009 18:41
To: Alex Young
Cc: rt-users@lists.bestpractical.
I've diffed database dumps, and the codebase, but there've been no changes
that could explain RT's sudden failure to send proper requestor notifications.
It seems web-responses are not logged, cause the aforementioned exception,
and the recipient receives a message with the actual content as an "at
Hi Jesse,
What a surprise!!! Indeed it looks like Thunderbird was massaging the
forwarding email... I forwarded the very same ticket to my Hotmail
account and it looked just fine. As soon as I forwarded it to my local
work email account and have Thunderbird open it, the attachment became
uuenco
On Tue, Jan 27, 2009 at 09:18:30PM -, Alex Young wrote:
> I am currently on RT 3.8.2 and RTFM 1.4.1
>
> I have upgraded from RTFM 2.4.0 and 2.2.1 before that.
>
> I was on RT 3.8.1 and 3.6.6 previously.
>
Can you try that once more?
What version of RT and RTFM did it last work as you 'e
Sorry Jesse,
My users reported it broken after I updated to RT 3.8.2 and RTFM
2.4.1.
It could *possibly* have been broken before that when I updated to 3.8.1
and 2.4.0, but that's unlikely as they use the pages that are now broken
with the %code% tags so I would have expected an earlier bu
On Jan 27, 2009, at 3:29 PM, Jo Rhett wrote:
> (FreeBSD specific post, if you're not using you can simply ignore
> this message)
>
> After seeing the ten bazillion things that www/rt38 wanted to
> install I ended up building a new machine separate from our build
> server just to build all o
Hmm, I spoke too soon Re: not being the template's fault.
Apparently the code form
http://wiki.bestpractical.com/view/AddAttachmentLinksToMail
has bad action-at-a-distance side-effects. Looks like something's
awry with &RT::Transaction_Overlay::Attachments, perhaps all
the mucking with self, rath
I finally found a nasty work-around, and have updated the wiki accordingly.
The "solution" seems to be to delete the object's attachment cache after
doing anything (potentially) iffy. I'm happy to here of any saner alternatives.
-Jerrad
--
Cambridge Energy Alliance: Save money. Save the planet.
On Mon, Dec 15, 2008 at 14:40, charlyc...@yahoo.com.ar
wrote:
> I already searched on google, wiki, etc.. and I could not figure out how to
> do it.
>
> I have to display a specific message every time someone from specific group
> logs in, the best way to have it, is to display it on the home pa
It was suggested that I send along my lighttpd.conf, thanks for looking
into this!
lighttpd.conf:
server.modules = (
"mod_access",
"mod_fastcgi",
"mod_accesslog" )
server.docu
On Jan 27, 2009, at 1:33 PM, Steven Kreuzer wrote:
>> In particular, it installed 120-something X11 apps and libraries on
>> a machine which doesn't have X11, will never have X11, and
>> explicitly has WITHOUT_X11=yes in /etc/make.conf. So it's being
>> overridden somewhere.
>
> graphics/gr
okay so call me stupid, but I keep forgetting that "Queries" are
"Saved Searches".So I go to make a dashboard, find the queries
screen and realize I need to make a new query ... and go searching
around the interface looking for Queries. So after smacking my head
*again*, I'm wondering.
On Wed, Jan 28, 2009 at 3:43 AM, Jo Rhett wrote:
> On Jan 27, 2009, at 1:33 PM, Steven Kreuzer wrote:
>>> In particular, it installed 120-something X11 apps and libraries on
>>> a machine which doesn't have X11, will never have X11, and
>>> explicitly has WITHOUT_X11=yes in /etc/make.conf. So it
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision/?rev=17942
On Fri, Jan 23, 2009 at 6:56 PM, Kenneth Marshall wrote:
> Dear RT Users,
>
> We are testing RT 3.8.2 using a PostgreSQL 8.3 backend and
> the Tools/Reports does not work properly. The problem is that
> the GROUP BY does not u
I have a problem that I think may be database specific, but I'm lost in how to
troubleshoot further.
I have a working 3.6.3 system that I want to port to a test machine running
3.8.x.
I took a minimal Fedora 10 install and installed RT3 from "yum". I then
upgraded the DBD::mysql using CPAN to
I think you have to read UPGRADING.mysql instructions. In mysql
console run "show create table sessions;" and if it has LONGTEXT then
you definitelly must read that file.
On Wed, Jan 28, 2009 at 4:37 AM, Paul Franson wrote:
> I have a problem that I think may be database specific, but I'm lost in
Steven, can we have an option in the 3.8.2 port to not use graphviz,
please?
On Jan 27, 2009, at 5:30 PM, Ruslan Zakirov wrote:
> ]GrpaphViz is an optional dependency for RT and can be turned during
> ./configure and in config. I think there is an option in the config,
> however even if it's not
Hello all,
I am trying to write a custom action that pulls a custom value from a user
and changes the new ticket's priority based on that value.
Below is the code I've written so far. It does successfully pull values (The
->Count method returns the correct number of values), but I can't GET the
v
You, sir, are a paragon of RT genius!
I did indeed miss the UPGRADING.mysql instructions, and I did, in fact, most
definately need them.
That solved my problem and now I can stop pulling my hair out.
Thank you very much!
Paul
From: Ruslan Zakirov [rusla
72 matches
Mail list logo
