Hello everyone,
I'm looking for a way to send an email with the information extracted from
the ticket once a particular field is completed.
is that someone has an idea?
thank you very much,
best regards,
___
Hi,
i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create
rules
the script return this error (for every perl modules)
Can't locate RT/Config.pm in @INC
suggestions?
It's possible to create a rule which depend from the customfield value, so
different values
need
Hi
Marco Avvisano wrote:
Hi,
i have installed WorkflowBuilderRules in rt 3.8.2, but when i try to create
rules
the script return this error (for every perl modules)
Can't locate RT/Config.pm in @INC
suggestions?
You can try exporting PERL5LIB before running the rt-worlflow command,
Hi Kenn,
We have Remedy Helpdesk and I would be interested in your
Perl program to test conversion to RT.
Regards,
Jason
On 5 Mar 2009, at 22:50, Kenneth Crocker wrote:
Also, for those who have been looking for ways to convert from one
ticketing system to RT, we have written a program
Hi
I am trying to get shredder working, I have created the directory and
made it writable by www-data but I still get an error;
Shredder needs a directory to write dumps to. Please check that you
have span class=file-path/usr/local/rt/var/data/RT-Shredder/span
and it is writable by your web
On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
Hi
I am trying to get shredder working, I have created the directory and
made it writable by www-data but I still get an error;
Shredder needs a directory to write dumps to. Please check that you
have span
On Thu, Mar 05, 2009 at 02:50:09PM -0800, Kenneth Crocker wrote:
To all,
We have found that the RT Query tool doesn't allow certain type of
searches we would like to have. SO we created some de-normalized views
that allow us to use SQL Plus or SQL Navigator, etc. as a tool to
Hello,
I have recently posted an error with some attachments that can't be
shown and produce a 404 error.
I have found that this problem comes up when the filename of the
attachment contains a single quote, which is not translated into a
proper URL and thus creates an invalid link.
As
Hi,
greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/
total 0
greyarea jim # ps -ef | grep apache2
root 3889 1 0 13:57 ?00:00:06 /usr/sbin/apache2 -k
start
root 3898 11198 0 13:57 pts/700:00:00 tail -f
/var/log/apache2/error.log
root 5862 32163 0 12:36
Hi all
I have created some queries that I have added to a dashboard. Although I
can edit the columns that are displayed I can't get changes to stick. I
have a custom field that I want displayed on the results of the search
saved in the dashboard but every time I go back to the results it has
Thanks w_e, will look it up.
Todd, I think you are right in keeping AT simple. It integrates nicely with RT
and that I s just what we need. Thnaks for providing such a great add-on.
Regards
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
Hanane,
What fields are you interested in? If is a Custom Field, the code will
be different.
Kenn
LBNL
On 3/6/2009 12:49 AM, hanane ourdani wrote:
Hello everyone,
I'm looking for a way to send an email with the information extracted
from the ticket once a particular field is
I'm trying to determine why the following Scrip doesn't work:
http://wiki.bestpractical.com/view/JumpToFrontPageOnTicketResolve?J:RETURN=S9551522502_109540
Which is this:
Description: JumpToFrontPageOnTicketResolve
Condition: On Resolve
Action: User Defined
Custom action preparation
I'm looking for a way to send an email with the information extracted from
the ticket once a particular field is completed.
is that someone has an idea?
You could write a program that extracts ticket information using the REST
interface and then emails it in whatever format you like. But it
Hi, I have not really had any luck finding anything in the archives in regards
to the following problem, so I was wondering if anyone could shed some light on
the issue for us.
For some strange reason, it seems that (not sure if it is all or just some)
users on AOL, Comcast, emails hosted
I've not seen this. Are your messages being sent from the same server?
Do you have an SPF record? As lovely as it is, many consumer-grade
ISPs require SPF and PTR records.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
We are not using our Exchange server with RT, it just uses a local SMTP server
that goes to our corporate SMTP server and sends from there. I really don't
understand the whole setup, nor am I familiar with SPF and PTR records. How are
those set up, and on what system?
Thanks,
Tim
Date:
On Fri, Mar 6, 2009 at 15:40, Timothy Kolosky
ausslander0...@hotmail.com wrote:
We are not using our Exchange server with RT, it just uses a local SMTP
server that goes to our corporate SMTP server and sends from there. I really
don't understand the whole setup, nor am I familiar with SPF and
Local SMTP servers do not work good with sending emails out. This is
because most company email servers will detect that the email is not
going through their server, so it will automatically be considered spam
and receive high spam scores. The email server thinks that your computer
is infected
[as...@aspccs11 /opt/rt/etc]$ cat RT_SiteConfig.pm
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
#
We are not using our Exchange server with RT, it just uses a local SMTP server
that goes to our corporate SMTP server and sends from there. I really don't
understand the whole setup, nor am I familiar with SPF and PTR records. How
are those set up, and on what system?
Thanks,
Tim
My RT server
On Fri, 6 Mar 2009, Jerrad Pierce wrote:
PTR is for reverse mapping from IP to name. Yahoo stupidly requires this.
Inability to configure PTR records is a sign of incompetence. Rejecting
mail from incompetently managed networks (based on whichever definition
of incompetence you're comfortable
On Fri, 6 Mar 2009, Timothy Kolosky wrote:
For some strange reason, it seems that [some] are not receiving any of
our emails that are generated by RT.
Are you getting any actual hard bounces of mail sent by RT? If so, what
do they say?
--
Atro Tossavainen (Mr.) / The Institute
Some mail environments are even more strict and require that the rDNS entry
of the IP address match with the corresponding forward DNS record.
With that said, I think it's reasonable that an owner of a mail server
sending legit email make sure that the IP address of their mail server have
an rDNS
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