Probably pointing managament at the following tutorial will help speed upgrade:
http://blog.bestpractical.com/2009/02/rt-38-tutorial-dashboards.html
On Fri, Aug 28, 2009 at 2:28 AM, Kimberly McKinnis wrote:
> Cool. We're using 3.4.5, I don't see a dashboard, but this may be an excuse
> for an up
> anyone had written a reporting script that did something such as listing the
> numbers and subjects of all open
> and new tickets Our PMs would like to have this info automated and emailed
Why not use the "Dashboards" that are already built into RT?
Click "Tickets" do create a search for n
Cool. We're using 3.4.5, I don't see a dashboard, but this may be an excuse for
an upgrade. Thanks guys :)
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of spark
Sent: Thursday, August 27, 2009 3:21 PM
Cc: rt
Hi Kimberly,
We use dashboards to automate the emailing of new/open lists each
morning. Perhaps that might work for you?
- Sean
Kimberly McKinnis wrote:
> I guess I should be more specific. Our PMs would like to have this info
> automated and emailed, instead of cutting and pasting it from the
On Thu, Aug 27, 2009 at 18:14, Kimberly McKinnis wrote:
> I guess I should be more specific. Our PMs would like to have this info
> automated and emailed, instead of cutting and pasting it from the query
> builder in RT. Thanks!
So they want to use a dashboard. Point them at it
(assuming you're u
I guess I should be more specific. Our PMs would like to have this info
automated and emailed, instead of cutting and pasting it from the query builder
in RT. Thanks!
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Thursday, August 27, 2009 3:10 PM
To: Ki
Hello Kimberly,
Do you need script? In the RT web ui you can use Charts for that. As
well, you can re-use code from the latest version of
share/html/Search/Elements/Chart
my $Query = "Queue = 'X'";
use RT::Report::Tickets;
my $tix = RT::Report::Tickets->new( $session{'CurrentUser'} );
my ($coun
Before I attempt to reinvent the wheel, I was wondering if anyone had written a
reporting script that did something such as listing the numbers and subjects of
all open and new tickets. I found something on the wiki, but it requires manual
input of ticket numbers.
I also have some rudimentary s
Jerrad,
DUH!! I changed it, same results.
By the way, When I look for results, I use both SQL Navigator to look at
the records in the database (dates always show January 1970) AND I also
use RT Query and the dates are alway "Not Set".
Kenn
LBNL
On 8/27/2009 11:44 AM, Jerrad Pierce wrote:
> Yo
You resolved date has a typo (zero instead of dash)
But maybe try banging around with it for awhile rather than giving us
the play by play?
As for warning out, reread my previous message, I explained what I was
and gave you
code to do it. It's not high-tech, but liberal prints (or warns for
stuff
Kevin,
OK. I changed the code to this:
#--
# build ticket values
#--
%ticket_vals =
(
Subject => $ISSUE_DESCRIPTION,
I am on 3.8.4 trying to use Jesse's delete-transaction script written
in 2001 from
http://download.bestpractical.com/pub/rt/contrib/3.0/Other/Censorware/delete-transaction
the purpose of the script is to edit a transaction to redact all info
from it (whether file Attachment, Comment, or Reply) for
On Thu, Aug 27, 2009 at 10:58:52AM -0700, Ken Crocker wrote:
>Kevin,
>
>When I used "hard-coded" dates this is what I get:
Kenn
I just wrote and ran this:
my ($id, $msg) = $Ticket->Create( Queue => 'General',
Subject => 'test manual creation',
Started =
Kevin, Jerrad,
In the beginning of my program, I have this:
use strict;
use lib "/apps/rt/rt/perl/lib";
use lib "/apps/rt/rt/lib";
use RT;
use RT::Ticket;
use RT::Transaction;
use RT::Attachment;
use MIME::Entity;
Do I need something else? Like :use RT::Date;" or something like that?
Kenn
LB
Hi,
Well i'm trying to create a user from the command line like this:
$ export RTUSER="rtuser"
$ export RTPASSWD="rtpassword"
$ export RTSERVER="http://rt.domain.tld/";
$ rt create -t user set username=test
emailaddress=t...@domain.tldpassword=testpwd Lang='fr'
The user test is create with succe
Jerrad,
I still do not understand. I'm not much at Perl, so I don't know how to
translate that term into a line of code. I printed out the values but I
have no idea of how to "warn" a data field.
Kenn
LBNL
On 8/27/2009 11:02 AM, Jerrad Pierce wrote:
Nothing in those messages syas I have
> Yep. Do you have notification scrips set up for your
> watchers (AdminCc, Cc) in that Queue and are those
> scrips enabled?
I do now. :)
The problem was, generally, that I inherited this system from someone who
abruptly disappeared and didn't leave any documentation. He had each queue set
u
>Nothing in those messages syas I have a code problem or anything. You
> have the code (attached
>in last note). The code seems simple enough, I just can't seem to see the
> problem.
No he means using warn($data) so that it gets logged
--
Cambridge Energy Alliance: Save money. Save the pl
Tim,
Yep. Do you have notification scrips set up for your watchers (AdminCc,
Cc) in that Queue and are those scrips enabled?
Kenn
LBNL
On 8/27/2009 9:59 AM, Tim Gustafson wrote:
> Hi,
>
> I have a web form that is sending an e-mail directly to an RT Queue address.
> Tickets are being created
Kevin,
When I used "hard-coded" dates this is what I get:
-bash-3.00$ ./RT-TravelConversion.pl
Use of uninitialized value in concatenation (.) or string at
/apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 35.
Use of uninitialized value in concatenation (.) or string at
/apps/rt/rt-3.6.4/etc/RT_Site
Hi,
I have a web form that is sending an e-mail directly to an RT Queue address.
Tickets are being created based on those e-mails, but no messages are being
sent out to the queue watchers when the new ticket is created. There is
nothing in the ticket history that says any attempt to send out
On Thu, Aug 27, 2009 at 08:52:21AM -0700, Ken Crocker wrote:
>Kevin,
>
>My log has been on and it gives no errors. This is it (for a small file
> for testing):
>
>-bash-3.00$ ./RT-TravelConversion.pl
>Use of uninitialized value in concatenation (.) or string at
>/apps/rt/rt-3
Kevin,
My log has been on and it gives no errors. This is it (for a small file
for testing):
-bash-3.00$ ./RT-TravelConversion.pl
Use of uninitialized value in concatenation (.) or string at
/apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 35.
Use of uninitialized value in concatenation (.) or str
Hi.
When I search something and don't include the queue in search terms', RT
shows "Found N tickets", but lists only M (M < N). This probably was
happening because I don't have permission on the N-M tickets' queues. Is
there a way to change de order of the result, "filter queues -> search"
instead
On Thu, Aug 27, 2009 at 11:25:52AM +0100, Ray Horne wrote:
> I have 2 users each of whom wants to be able to only see tickets in the
> queue they look after. Each of them needs however to be able to requeue into
> the other queue. To achieve this I've granted them both SeeQueue globally,
> but Show
On Wed, Aug 26, 2009 at 01:50:36PM -0700, Ken Crocker wrote:
>Kevin,
>
>I hate to bug you, but I went to your link and saw some code. I'm not a
> big perl guy (I can
>code some simple scrips, etc.) so some of it confuses me. Attached is the
> program I've been
>speaking of. I put
I have 2 users each of whom wants to be able to only see tickets in the
queue they look after. Each of them needs however to be able to requeue into
the other queue. To achieve this I've granted them both SeeQueue globally,
but ShowTicket only on the queue they look after. This works fine but after
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