Re: [rt-users] rt mail merge?

On Mon, 30 Apr 2012, Josh Tackitt wrote: > Currently our plan is to just use other mail merge software to send the > email with the reply-to set to an RT address so that at least when they > reply the ticket will be created. Which would be ok. It'd just be very > nice to have a ticket # before t

Re: [rt-users] rt mail merge?

If it were me I would create a bash script that would loop through the list of email addresses and for each one sent an email to the queue with the requestor set to the email address. I have some scripts that send ticket messages that I can grab code for and send it to you if you're interested

[rt-users] rt mail merge?

Is there an extension or some other way to essentially do a mail merge ticket creation in RT? We have about 50 people to email. We'd like to use comma-delimited data, including email address to create a customized ticket/email for each one. Currently our plan is to just use other mail merge soft

Re: [rt-users] Un deleting tickets

On Mon, Apr 30, 2012 at 23:48, Mike Johnson wrote: > Would this be possible?? > > Do an advanced search for status='deleted', and the date it was deleted on, > and do a bulk update on all those tickets to make them another status? > > Just a thought, but I always tend to favor doing large updates

Re: [rt-users] Un deleting tickets

Would this be possible?? Do an advanced search for status='deleted', and the date it was deleted on, and do a bulk update on all those tickets to make them another status? Just a thought, but I always tend to favor doing large updates through the tools provided... I just don't know if what I ment

[rt-users] Queue-specific message box contents

Hey folks, I found this delightful post suggesting a trivial solution to fill a need I have - pre-filling text areas for comment/reply messages on a queue by queue basis. After following the instructions the template was used to pre-populate the text area exactly as described however any changes ma

Re: [rt-users] Un deleting tickets

On Thu, Apr 26, 2012 at 20:44, Chris Preston wrote: > Hello all, > > I had set the status to deleted for thousands of records in a particular > queue.  I have now found out that we still need them.  So I went into the > tickets table and updated the records that were set to deleted and put them >

Re: [rt-users] Non-Privileged User can create requestors for other users

On Fri, Apr 27, 2012 at 22:38, Lee Wilson wrote: > Good Evening, > > I was experimenting with RT (4.0.5) last night and found that it was > possible for a non-privileged user to create tickets via the web interface > for another user regardless of if they exist or not. > > Once the ticket is creat

Re: [rt-users] Cannot add email to user - already in use

Args, I forgot the unprivileged. Found and destroyed. Mille gracie ! Cheers - Michael -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov User with that email already exist. When you search for user in admin UI use checkbox

[rt-users] About CMBD and RT

*configuration management database * Hi, At my company we would like our system RT was associated with a CMBD (Configuration management database). There is some type a perfect kind of CMBD for RTor there exist a module that do this ? I've

Re: [rt-users] Fwd: Announcing RT-REST and RT-Jasper [was: RT and JasperReports Server Integration (got it working, anyone interested?)]

On Fri, Apr 27, 2012 at 14:09, Alex Rhys-Hurn wrote: > Dear Benjamin, > > Thanks for all the hard work. > > I have in fact played with Jasper and RT before. > > I gave up as the reports I was trying to generate were to do with time > worked. > > RT seems to have two different places where time is

[rt-users] About CMBD and RT

Hi, At my company we would like our system RT was associated with a CMBD (Configuration management database). There is some type a perfect kind of CMBD for RTor there exist a module that do this ? I've been looking but have not found anything ... Thanks! Dani --

Re: [rt-users] Cannot add email to user - already in use

On Mon, Apr 30, 2012 at 16:04, Michael Polenske wrote: > Good morning, > > > > I try to add a user to RT4.0.5 – works. But if I add an email address to his > account I get the message “User xyz: Email address in use”. But I cannot > find this address in the userlist. Any idea ? User with that ema

[rt-users] Cannot add email to user - already in use

Good morning, I try to add a user to RT4.0.5 - works. But if I add an email address to his account I get the message "User xyz: Email address in use". But I cannot find this address in the userlist. Any idea ? Cheers - Michael

Re: [rt-users] Migration gone awry

Thanks. rt-validator did indeed balk, but recreating the internal groups didn't solve the problem. Anyway - As a workaround, we just created new tickets and merged the faulty tickets into the newly created one and it appears to work. -- troels On 25 April 2012 15:03, Thomas Sibley wrote: > On

[rt-users] Simple things are not so simple....

I would like to do a apparently very simple thing: - when a user is created (automatically or manually) I would like to: - give him only some rights - or put him in a default group (the purpose is the same) - give him a default dashboard - give him a default language Why I am not able to do thi