[rt-users] Merging RT Installations

Hi, We have a handful of RT installations on campus, and we'd like to merge them together, and we'd like to retain ticket history. That means that we need a way to import tickets from one system to another, keeping in mind that there may be duplicate ticket numbers involved. We're OK with ticket

Re: [rt-users] RT setup and Postgres object ownership

On 11/26/2012 02:50 PM, Darren Spruell wrote: > I don't understand how the default ownership/rights after the RT > setup, done using the postgres superuser (DBA), allow the RT user to > have read/write access to RT objects. RT runs the etc/acl.Pg file during install and etc/upgrade/*/acl.Pg during

[rt-users] RT setup and Postgres object ownership

Recent user of RT on PostgreSQL backend (a couple of years on MySQL) and have been struggling to understand something related to DB access privileges under postgres with RT's setup. I don't understand how the default ownership/rights after the RT setup, done using the postgres superuser (DBA), all

Re: [rt-users] custom actions for inserting multiple mixed v4/v6 IP addresses into a custom field

On Mon, Nov 26, 2012 at 11:24 PM, Lundberg, Emory wrote: > On Sep 5, 2012, at 11:00 AM, Kevin Falcone wrote: > > I'd suggest looking at what RTIR's IP address parsing routines are doing. > > To revisit this, I was able to get a scrip that would pick up the first > occurrence of an address using a

[rt-users] how to extract open tickets from rt 3.8.2 to 4.0.8 installation

We have a new installation on ubuntu of RT 4.0.8; Our current RT 3.8.2 is on CentOS. Is there a way to extract all open tickets from the current system and export them into the new system? Thanks much! We're hiring! http://bestpractical.com/jobs

Re: [rt-users] custom actions for inserting multiple mixed v4/v6 IP addresses into a custom field

On Sep 5, 2012, at 11:00 AM, Kevin Falcone wrote: I'd suggest looking at what RTIR's IP address parsing routines are doing. To revisit this, I was able to get a scrip that would pick up the first occurrence of an address using a loop, but it would not pick up other instances of a match. I

Re: [rt-users] RT email address with server name

On 11/21/2012 07:44 AM, testwreq wreq wrote: > Our RT server is r...@sc.sbu.edu > > When our external users send email to RT (r...@sc.sbu.edu > ) -> the mail from our exchange server gets > forwarded to r...@rt4.sc.sbu.edu

Re: [rt-users] RT Bug?

On 11/21/2012 02:01 PM, David Moreau Simard wrote: > Hey there, > > Just wanted to confirm that it does seem to be a regression. > https://github.com/bestpractical/rt/commits/3.8-trunk/lib/RT/I18N.pm > https://github.com/bestpractical/rt/commit/ccafbd233e4f50bd8ef1889949e91dc6190f495b > > That ev

Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

On 11/23/2012 01:43 AM, vmos wrote: > I tried that thanks, but what's puzzling me is that if I take out the " > $self->TargetObj->SetStatus('open');" it still opens the ticket, as if it's > ignoring the user defined action The User Defined code is only run if the Condition or Action is "User Defin

Re: [rt-users] howto make a non-privileged user able to only view articles

On Thu, Nov 22, 2012 at 06:29:34PM +0300, Alex Rhys-Hurn wrote: > Is it even possible to allow a non-privileged user to view only articles in a > specific class? Unfortunately, Articles are only currently searchable globally, not on a per-class basis, from SelfService. This is a restriction of

Re: [rt-users] (no subject)

On Mon, Nov 26, 2012 at 7:13 PM, Telmo Cardoso wrote: > I'v seen that also, but remember I'm a newb. So I think installing an > extension and learning to work with it could be more trouble than installing > a small library and using an existent scrips. > > Can you send the commands one need to run

Re: [rt-users] Terminating rt-server.fcgi gracefully

On Mon, Nov 26, 2012 at 8:52 AM, Sebastian Flothow wrote: > Is there a way to have rt-server.fcgi terminate gracefully, i.e. such that > any currently running request is completed before exiting? > I'm pretty sure "/etc/init.d/apache2 reload" will do that. -- http://www.linkedin.com/in/paultom

[rt-users] Terminating rt-server.fcgi gracefully

Hi, I'm running RT 4.0.7 under Apache/mod_fastcgi. So far I've resorted to a simple "killall rt-server.fcgi" to restart the RT processes whenever I change RT_SiteConfig.pm, but there is probably some risk of killing a process mid-transaction, which I want to avoid. Is there a way to have rt-

Re: [rt-users] (no subject)

Hi, Have you considered RT::Extension::SLA [1]? [1] http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm On Mon, Nov 26, 2012 at 4:15 PM, Telmo Cardoso wrote: > Hi, > > I apologize for the abominations I'll probably say :) > > I was put in charge of administrating an R

[rt-users] (no subject)

Hi, I apologize for the abominations I'll probably say :) I was put in charge of administrating an RT 4 installation (already installed) and I have no knowledge of Perl. I configured all that I could using the admin access, but now I also need to work with SLA using business days only. I have fo