On 06/17/2013 03:06 PM, Duncan Napier wrote:
> I understand that to get around this, you open up areas of the server to the
> the localhost (127.0.0.1) so no authentication is required. I have tried a
> bunch of fixes, but none seem to work. They seem require NoAuth areas of the
> rt directory h
Hello,
I know this has been raised before and a few solutions have been given, but it
seems that all of them are different and none of them seem to work on my
system.
I am running CAS-authenticed RT 4.0.8 on an CentOS
6.2/Apache2.2.24/Postfix-2.2.6 and everything seems to run fine. I now want
Hi Kevin,
Thanks for coming back on this. I only saw today that you responded.
For the search archive I'm including the DBD::Pg error again:
> DBD::Pg::st execute failed: ERROR: more than one row returned by a
> subquery used as an expression
On 5/28/13 9:44 PM, Kevin Falcone wrote:
> On Fri, M
Anyone else seeing an issue like this where the conversation is getting cut
off after a few replies.
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I've got a bit of a weird problem, and wondered if anybody has a solution
for it.
We have several queues, and a few are grouped up by name. For example:
Queue A tier 1
Queue A tier 2
Queue A tier 3
Queue B tier 1
Queue B tier 2
Queue B tier 3
The managers at the helpdesk are having a problem w
On Sun, Jun 16, 2013 at 02:03:02PM -0700, michael.obr...@globoforce.com wrote:
> thanks for the reply. how do i go about getting the debug logs ? I am using
> linux redhat ?
Please keep replies on the mailing list (by obeying the Reply-To I
set).
http://bestpractical.com/rt/docs/latest/RT_Confi
Ruslan,
> Well, it doesn't explain need to abuse Type and Instance. Above
> description unclear on what is "bookmarked ticket". Last value makes no
> sense - if user commented on 20 tickets within last 24 hours then 15 of
> them are not "bookmarked", so 15 tickets are not bookmarked by this
>
On Mon, Jun 17, 2013 at 6:13 PM, Jean-Christophe Boggio <
rt-us...@thefreecat.org> wrote:
> Ruslan,
>
> Thanks for your comments.
>
>
> I can believe that. Our po files getting big and loading them takes
>> time. I have "loading po files on demand" patch on my todo, but not sure
>> when I get to
BTW, while I'm at it, the "links" table also misses such an 'instance'
field :
When we link assets to tickets, we would like to distinguish between
what we consider the "main" asset and the "related" assets.
Examples :
- "sites" are assets. One ticket is created for a "site" but may concern
Ruslan,
Thanks for your comments.
I can believe that. Our po files getting big and loading them takes
time. I have "loading po files on demand" patch on my todo, but not sure
when I get to it.
No problem for me but sure, it'll be a good improvement.
Note that Type is going away in RT 4.2, s
Thank you so much!
-Original Message-
From: Emmanuel Lacour [mailto:elac...@easter-eggs.com]
Sent: Saturday, June 15, 2013 1:05 AM
To: Daniel Tinoco-Silva; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Populating a Custom Field from an Action
On 14/06/2013 20:32, Daniel Tinoco
Thank you.
I used $ticket_obj->Load($id) and got new ticket obj.
When I use $ticket_obj->LoadById($id) I got original object
and then able to use $ticket_obj->FirstCustomFieldValue().
My problem is solved. :)
On Mon, Jun 17, 2013 at 02:23:51PM +0400, Ruslan Zakirov writes:
> RTIR has example of
Hi,
RTIR has example of such scrip.
On Mon, Jun 17, 2013 at 1:49 PM, Pavel Gulchouck wrote:
> Hi.
>
> If anybody merges tickets with CustomFields type "one value", then
> CF value of old (merged) ticket lost.
> Is it possible to take some action with this value from scrip
> or scrip runs only
Hi,
RTIR has example of such scrip.
On Mon, Jun 17, 2013 at 1:49 PM, Pavel Gulchouck wrote:
> Hi.
>
> If anybody merges tickets with CustomFields type "one value", then
> CF value of old (merged) ticket lost.
> Is it possible to take some action with this value from scrip
> or scrip runs only
Hi.
If anybody merges tickets with CustomFields type "one value", then
CF value of old (merged) ticket lost.
Is it possible to take some action with this value from scrip
or scrip runs only when old CF value is already unavailable?
As I understand old ticket id is $self->TransactionObj->Ticket,
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