Re: [rt-users] Using RTIR - How to send notices to clients who do not respond to Investigations

On Wed, Jul 31, 2013 at 05:43:54PM -0700, Landon wrote: >I'd post this to the RTIR mailing list but it's extremely low volume and > I've never had a >reply from there before. I just checked - I've replied to a number of your emails on the rtir mailing list, and you've replied to me there.

[rt-users] Using RTIR - How to send notices to clients who do not respond to Investigations

Hello, I'd post this to the RTIR mailing list but it's extremely low volume and I've never had a reply from there before. In a nutshell I've been trying to figure this out but I can't figure out how to get Correspond() to *not* update the LastUpdated field on a ticket. The only real example of t

Re: [rt-users] Migration Prep

On Wed, Jul 31, 2013 at 12:31:26PM -0700, Paul O'Rorke wrote: >OK - I thought that make upgrade-database covered those - it suggested it > was doing all those >incremental updates. It asked from which version I was update from/to and > showed each step as >doing something. What is i

Re: [rt-users] Postfix sendmail returning status code 75

On 07/31/2013 12:55 PM, Nathan Cutler wrote: > postfix/sendmail[26576]: fatal: wwwrun(30): No recipient addresses > found in message header > > My "sendmail wrapper" is now in place and I will be watching closely > tomorrow. Today from what I managed to capture it looked like nothing > (or only on

Re: [rt-users] Postfix sendmail returning status code 75

Thanks for your reply, Kevin, and here are my answers to your questions. > What kind of monitoring do you have on the box? Often, this is a > memory problem (the running out kind). We are monitoring the box with Icinga. I will talk with my colleagues to see if we can tweak the Icinga configurati

Re: [rt-users] Migration Prep

OK - I thought that *make upgrade-database* covered those - it suggested it was doing all those incremental updates. It asked from which version I was update from/to and showed each step as doing something. What is it's purpose then? Do I have to still do each one manually from 3.8.4 then?

[rt-users] Changing WebBase RT URL

All, I am in the final stages of standing up my new RT Instance! What a journey it has been. First off I want to say thanks for all the help I have gotten from this user base on getting where I am now. There were a few hurdles that took me for a whirlwind but with your help I got through them!

Re: [rt-users] Migration Prep

On Wed, Jul 31, 2013 at 10:24:29AM -0700, Paul O'Rorke wrote: > Password: !sha512!8MzDJesb8kr4UHIA!784B/mzwvLcUEEa >`Password` varbinary(40) DEFAULT NULL, These are 3.8 versions of that table, not 4.0 versions. Did you run all of the database upgrade steps? This was step

[rt-users] need help

I sent is to the users list for you. I am very new to RT and cannot answer your question. List folks please read down though the tread to see if you can help this individual. You should not be getting reject for the list I do not know what that is about. Sorry Bryon Baker Network Operations M

Re: [rt-users] RT on MAC

I would not trust them with my old rotary dial phone:) Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America wit

Re: [rt-users] RT on MAC

Kevin, Being mostly a design guy and not much of a technical guy on OS setups, etc, would the Geek squad be able to download RT onto my Mac? Kenn On Sun, Jul 28, 2013 at 6:48 PM, Craig Ringer wrote: > On 07/26/2013 03:07 AM, Kenneth Crocker wrote: > > Kevin, > > > > That is really good news.

Re: [rt-users] Migration Prep

Thanks again Kevin, so I did try what's on that page you sent me to: perl -I/opt/rt4/local/lib -I/opt/rt4/lib \ -MRT -MRT::User \ -e'RT::LoadConfig();RT::Init(); my $u = RT::User->new($RT::SystemUser); $u->Load("root"); $u->SetPassword("secret")' returned to a prompt wi

Re: [rt-users] Migration Prep

Sorry to keep bugging this list, can anyone tell me why I can't set the password in MySQL with the UPDATE statement below? I have upgraded from 3.8.4 to 4.0.14 and run the password updater. MySQL was at 5.1 so I didn't need to do the MySQL update stuff as far as my reading shows. Is there

Re: [rt-users] GPG users with multiple keys

On Wed, Jul 31, 2013 at 10:45:17AM -0400, Christopher Costa wrote: >"You are going to encrypt outgoing email messages, but there is a problem > with a recipient's >public key. You have to fix the problem with the key, disable sending a > message to that >recipient, or disable encrypti

Re: [rt-users] Differentiating while sending notifictions

On Wed, Jul 31, 2013 at 02:03:57PM +0200, Robert Wysocki wrote: > I'm looking for a way to differentiate between external (mainly > customers) and internal users (emplyees) while sending notifications. > > From what I figured out this cannot be done within the template itself. > Should I write cus

Re: [rt-users] Postfix sendmail returning status code 75

On Wed, Jul 31, 2013 at 12:00:56PM +0200, Nathan Cutler wrote: > I'm having a devil of a time with this. We're running RT 4.0.13 on > SUSE Linux Enterprise Server 11 SP2. The MTA is Postfix. > > Seemingly for no reason, outgoing emails from RT start failing. > Cleaning the Mason cache and restarti

Re: [rt-users] Migration Prep

On Tue, Jul 30, 2013 at 03:17:11PM -0700, Paul O'Rorke wrote: >I am assuming that I can't just UPDATE the passwords in MySQL because of > the hashing? I tried >without success: > > mysql> UPDATE rtdb.Users SET Password=PASSWORD('') WHERE > Name='jamie'; > Query OK, 1 row a

Re: [rt-users] GPG Auto Key Retrieval

On Tue, Jul 30, 2013 at 04:34:04PM -0400, Christopher Costa wrote: >Thanks for that explanation of what's going on behind the scenes. I will > try to test the >inbound email shortly. > >In any case, it sounds like I'll have to think up some other ideas. Our > users occasionally >

[rt-users] GPG users with multiple keys

Hello, So, I've done a manual import of some user's public keys, and am then sending GPG encrypted RT mail to these users. One of these users happens to have 2 public keys in the keyring, which I don't think should be a problem. This seems to work fine in some cases, for instance if I comment on

[rt-users] Differentiating while sending notifictions

Hi, I'm looking for a way to differentiate between external (mainly customers) and internal users (emplyees) while sending notifications. >From what I figured out this cannot be done within the template itself. Should I write custom code and plug it in with some callback or is there any other way

Re: [rt-users] (RT::Authen::ExternalAuth) "email exists" problem authenticating trough AD

> To be more specific, when i remove the user, at next login RT creates again > the user with the right values ( i.e. Name, ZIP code, etc. ) but fails at > authentication step. IIRC you are using RT::Authen::ExternalAuth, right? That extension authenticates by attempting to bind to the LDAP server

[rt-users] Postfix sendmail returning status code 75

I'm having a devil of a time with this. We're running RT 4.0.13 on SUSE Linux Enterprise Server 11 SP2. The MTA is Postfix. Seemingly for no reason, outgoing emails from RT start failing. Cleaning the Mason cache and restarting Apache2 seems to solve the problem temporarily (some hours, but by the

Re: [rt-users] (RT::Authen::ExternalAuth) "email exists" problem authenticating trough AD

Hello, To be more specific, when i remove the user, at next login RT creates again the user with the right values ( i.e. Name, ZIP code, etc. ) but fails at authentication step. Here are the debug logs for that specific scenario. [Wed Jul 31 09:54:41 2013] [debug]: Loading new user ( myUser )

[rt-users] Fwd: SLA Restart for Re-Opened Tickets

Hi all, I was testing the capabilities of the RT Tracker and I focused mainly on SL calculations. In one particular occasion, the SL calculation is not so straight-forward, so I tought that maybe someone experienced the same issue. When you re-open a ticket, I would need to restart the turn aroun