Is it possible to post image for ticket customfield via rest?
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On 20. 01. 2015 02:41, Alex Vandiver wrote:
> On Mon, 19 Jan 2015 22:50:07 +0100 Vladimir Nikolic
> wrote:
>> Hello,
>>
>> after upgrade to 4.2.9 (from 4.2.2), we noticed that Simple Search by
>> Ticket id doesn't work.
>> If I enter 783509 in Search box, Edit Search shows sql query:
>>
>> ( Subj
On Fri, Jan 16, 2015 at 02:56:42PM -0500, Boris Epstein wrote:
> I guess the question still remains, what is the rational behind me being
> unable
> to do so just as a user with admin privileges.
RT requires an admin password to change another password so that
nobody can trick you into clicking o
Hi,
I would like to create a search finding all my requested tickets
without using my hard-coded email-adr.
Therefore, I overlayed Tickets.pm with Tickets_Local.pm, removing the "use ..."
and adding one line of code like described in
http://requesttracker.wikia.com/wiki/CurrentUserEmail.
hello,
in the etc/initialdata sample from the rt distrib, i can read
@Queues = ({ Name => 'General',
Description => 'The default queue',
CorrespondAddress => "",
On Tue, Jan 20, 2015 at 12:42:52AM -0700, darthPaal wrote:
> Hello, I am running RT 4.2.9 and want to view all tickets in the 'More about
> the requestors' section. I have added the following line in my
> RT_SiteConfig.pm file:
>
> Set($MoreAboutRequestorTicketList, "All");
>
> but the setting is
On Tue, Jan 20, 2015 at 04:40:07PM +0100, Marc Chantreux wrote:
>
> so my question is: is there a point to use different values that the
> documented ones? what is it?
___Approvals is a very special queue, so it gets a special Disabled
value. It's there to stop people breaking it by accident (
On Tue, Jan 20, 2015 at 03:45:36PM +, Daniel Schwager wrote:
> I would like to create a search finding all my requested tickets
> without using my hard-coded email-adr.
Does
Requestor = '__CurrentUser__'
not work?
> Therefore, I overlayed Tickets.pm with Tickets_Local.pm, removing the "use
On Tue, Jan 20, 2015 at 11:27:04AM -0500, Kevin Falcone wrote:
> ___Approvals is a very special queue, so it gets a special Disabled
> value. It's there to stop people breaking it by accident (something
> which happened quite frequently in 4.0 and earlier).
thanks for answering, Kevin
--
Marc
Hi Kevin,
> Does
> Requestor = '__CurrentUser__'
> not work?
Oh - yes, this works!! I didn't know about this "Requestor" keyword. Great!
Thank!
> > I tried to just copy _parser() method - but perl cannot find
> > variables from the base class Tickets.pm like FIELD_METADATA or %dispatch ..
good afternoon
I write because I like to know how to flirt options for a custom field to
field in the interface queue creating a new ticket (if applicable).
Thanks in advance, greetings !!
Hi,
in short: Is it possible to grant SeeCustomField-rights for one CF dependent on
a queue ?
Long: We have some (external, customer) privileged users working with their
queue.
Also, we have a ticket CF named "Summary". In their queue, the users are able
to see/modify this CF.
Beside of this,
Hello,
I have 2 questions about signatures.
1. For our "non-request-tracker"-mails I have a HTML-Template, to
standardize all our outgoing email signatures (on the email server runs a
program that attaches the template with filled in parameters for name phone
number etc. to every email)
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