n the guide the user is "rtuser". The referenced guide
for Gentoo also uses "rt_user". I tried both variations.
Why did the setup work the first time and not on subsequent times? How
can I get things working? Does anyone have any other po
arrive any day, so if it's in the book,
please kindly say what page.
--
David Griffith
dgri...@cs.csubak.edu___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa.
On Fri, 11 Sep 2009, Jesse Vincent wrote:
> On Thu, Sep 10, 2009 at 08:19:44PM -0700, David Griffith wrote:
>>
>> Related to this automatic creation, I'm having a problem with people
>> thinking that they should log in with their username portion of their
>> ema
il on behalf of root from
blar...@example.com. Username and email address need have no
substring relationship as long as RT knows of both.
I see. This leads me to another question: How do I delete a user?
--
David Griffith
dgri...@cs.csubak.edu___
h
. it's a powerful tool though, be sure to
heed what documentation is available. Also check the wiki.
I've been fiddling with Shredder for the past hour. I can't get anything
besides "*executed plugin successfuly\n*plugin returned empty list".
--
David Griffith
dgr
How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don't seem to be able to handle something like
"show me all resolved tickets from the past three days&qu
7;m still learning . Thanks for the quick reply.
--
David Griffith
dgri...@cs.csubak.edu___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Disc
e-by-queue basis,
which is what I think I really want (is that the wrong idea?). Anyhow,
despite these settings, unprivileged users are not allowed to set the
custom fields. Would someone please help me?
--
David Griffith
dgri...@cs.csubak.edu
__
manager through tracking things. He instantly
liked it. Were I in your position, I'd install RT on my laptop and
interact with the system right in front of everyone.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-post
l seems to defeat much of
the utility of RT. 2) I'm not clear at all how to do this. The book
doesn't address this. 3) It seems like it would be a big thing to
implement HTML-ized email for RT.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which peopl
n autoresponder?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
___
http://lists.bestpractical.com/
to do this when/after they create a ticket; most of our tickets
> are created via email.
>
> As always, any help is *greatly* appreciated!!!
I'm thinking that the ability for RT to parse headers would be nice. So
if you want to CC people with the initial email, have a special CC lik
nted voodoo magic that would prevent
> me from ever being successful?
>
> /opt/rt3/share/html/Ticket/Attachment/dhandler
> /opt/rt3/share/html/Ticket/Attachment/WithHeaders/dhandler
> /opt/rt3/lib/RT/Attachment.pm
I haven't a clue where to begin.
--
David Griffith
dgri...@cs.
someone please tell me what's going on? Maybe now would be a good
time to upgrade to 3.8?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e
On Wed, 9 Dec 2009, Jesse Vincent wrote:
> David,
>
> This is only the second report we've had of this failure mode, but it
> _is_ the second report.
>
> On Wed, Dec 09, 2009 at 10:50:48AM -0800, David Griffith wrote:
>>
>> Debian 5.0 upgraded fixed a session f
On Wed, 9 Dec 2009, Kevin Falcone wrote:
> On Wed, Dec 09, 2009 at 11:40:32AM -0800, David Griffith wrote:
>> Go to http://foobar.com/rt and you see the RT login screen. Login as an
>> unprivileged user (Alice). The username and password field will blank
>> out. Type in
rther, how can I specify full-sized pictures instead of thumbnails all
the time?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e
3.8.6 that actually works?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
__
On Mon, 14 Dec 2009, James Moseley wrote:
On Mon, Dec 14, 2009 at 1:21 PM, David Griffith wrote:
I'm trying to change the logo in 3.8.6, but
http://wiki.bestpractical.com/view/ChangeLogo doesn't work. Googling
around for the answer gives me multiple references to the instructio
rts repository. This weird problem and the need to allow
unprivileged users to read RTFM articles prompted me to roll 3.8 on my
own.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A:
optional. That big Best Practical logo bugs me, so I
remove it like this:
cp -p $RT_HOME/share/html/Elements/Footer \
$RT_HOME/share/html/Elements/Footer.orig
cp /dev/null $RT_HOME/share/html/Elements/Footer
6) Now restart apache.
--
David Griffith
dgri...
One more nit I found with my upcoming upgrade to 3.8.7 involves Firefox.
Firefox no longer offers to save usernames and passwords. Does anyone
know why this might have happened and what I should do to get Firefox to
recognize the fields?
--
David Griffith
dgri...@cs.csubak.edu
A: Because
about 13 megabytes. I've gone through the new setup and everything seems
to be in place and functioning correctly. What could explain this
decrease in size? Compression that wasn't done in 3.6.x?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which peopl
I forget where I read this, but I'm under the impression that unprivileged
users cannot read RTFM articles in RT 2.6.x. Is this correct? This is
the main reason why I'm upgrading to RT 2.8.x. Perhaps, is there
something I missed regarding RTFM and unprivileged users?
--
Davi
.8.7 and Firefox 3.5.6 (Ubuntu 9.10)
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
___
http
On Wed, 23 Dec 2009, Gary Greene wrote:
> Which template/css/js file is the grey top bar in?
You mean layout.css? Try looking at div#quickbar.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing
borders of subwindows (view a ticket) are missing.
* Background colors are often white instead of shades of blue and grey.
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the
TFM a more
complete and less broken implementation of wiki markup?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing
I'm trying to figure out how to create an "anonymous user" who is allowed
to browse RTFM articles without actually being logged in. Has anyone else
here felt this need? Can someone give me some pointers on where to start
hacking the code to implement this?
--
Davi
custom statuses. How is that
done?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?
___
http://list
The solution is to click "tickets" and create a saved search, then
add that to "RT at a glance".
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad th
Would someone please tell me how to go about making RT cc all members of a
particular group when a ticket is filed?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the
32 matches
Mail list logo
