m] On Behalf Of Howell, Van
Sent: Friday, March 23, 2012 11:00 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Create a scrip in RT 4
Where do I put this statement
Set( @MoveQueueBySubjectConditions, 'Paper Jam' => 'Printer/Copier/Scanner' );
Van Howell
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, March 23, 2012 10:33 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Create a scrip in RT 4
On Fri, Mar 23, 2012 at 03:01:20PM +, Howell, Van wrote:
> Let me see if I understand how this custom action work
in RT 4
On Thu, Mar 22, 2012 at 08:58:57PM +, Howell, Van wrote:
>I am very new to RT, We are running on RT 4.0.5
>I have OpenNMS setup to notify RT using the RT notification module in
> OpenNMS. It is working
>great.
>All of my OpenNMS notifications are created in a
Howell, Van
Sent: Friday, March 23, 2012 9:03 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Create a scrip in RT 4
I installed the module you listed below according to the instructions on the
cpan page.
I'm getting this error on my browser now...
mkdir /opt/rt4/var/mason_dat
scrip in RT 4
On Thu, Mar 22, 2012 at 08:58:57PM +0000, Howell, Van wrote:
>I am very new to RT, We are running on RT 4.0.5
>I have OpenNMS setup to notify RT using the RT notification module in
> OpenNMS. It is working
>great.
>All of my OpenNMS notifications are
I am very new to RT, We are running on RT 4.0.5
I have OpenNMS setup to notify RT using the RT notification module in OpenNMS.
It is working great.
All of my OpenNMS notifications are created in a single queue called NMS.
I want to be able to redirect those tickets to different queues based on the
; Van - I assume you mean your LDAP RTUsers group?
> You'll either need to remove the RTUsers group restriction on
> RT-Authen-ExternalAuth or add users to it.
>
> -kevin
>
>> On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <[1]van.how...@lcu.edu> wrote:
>>
>
I am using LDAP authentication.
I have about 2000 users in Faculty, Staff, Student and Distance Ed groups.
I want them to be able to submit tickets via email and check progress using
self service.
Do they each have to be a member of my RTUsers group to do this?
Van Howell
System Administrator
Lu
@lists.bestpractical.com
Subject: Re: [rt-users] LDAP Import groups question
On 02/16/2012 05:45 PM, Howell, Van wrote:
> [Thu Feb 16 22:39:24 2012] [debug]: Processing group membership for
> Students
> (/opt/rt4/local/plugins/RT-Extension-LDAPImport/lib/RT/Extension/LDAPI
> mport.pm:85
I am trying to import all my LDAP account into RT and put them into groups. The
test doesn't seem to be working.
Here is the debug information
[Thu Feb 16 22:39:24 2012] [debug]: Imported 5221/5221 users
(/opt/rt4/local/plugins/RT-Extension-LDAPImport/lib/RT/Extension/LDAPImport.pm:855)
Testing
13, 2012 at 06:30:26PM +, Howell, Van wrote:
>I am working to configure a new ticketing system.
>
>I have RT setup to pick up mail via FetchMail.
>
>I am also running OpenNMS. From time to Time OpenNMS send an email for a
> problem. It has a
>notice
, 2012 12:40 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] configuration help
On Mon, Feb 13, 2012 at 06:30:26PM +, Howell, Van wrote:
>I am working to configure a new ticketing system.
>
>I have RT setup to pick up mail via FetchMail.
>
>I am also
I am working to configure a new ticketing system.
I have RT setup to pick up mail via FetchMail.
I am also running OpenNMS. From time to Time OpenNMS send an email for a
problem. It has a notice number.
This problem is recorded in RT as a ticket like this...
"Notice #486: HTTP down on library.lcu.
I'm not an expert in RT, just getting started.
Our mail is hosted at Micro$oft (Live@edu)
I setup an account in our mail system that people send tickets to.
Then I use fetchmail on my RT server to retrieve it from that account.
I have a cron job that gets it every 5 min.
It works for me.
It is do
I have installed and configured RT::Extension::LDAPImport and have run a
successful test
I have several distribution groups setup in AD and I would like to import users
and place them in the same groups in RT.
Like I have AD groups Faculty, Staff, Students, etc
I want to import these users into
bject: Re: [rt-users] External Auth using Active Directory 2008
On Fri, Feb 03, 2012 at 06:08:46PM +0000, Howell, Van wrote:
> Here is the Apache Log from my last login attempt
>
> [Fri Feb 3 18:02:40 2012] [debug]: Found LDAP DN: CN=Howell\,
> Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC
2012 at 06:21:20PM +0000, Howell, Van wrote:
> I added Set($LogToSyslog, "debug"); to my RT_SiteConfig.pm file I
> don't seem to be getting an more logging.
> I restarted the httpd service, didn't see any more logging so I restarted the
> server.
Unfortunately - i
to:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, February 03, 2012 11:32 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] External Auth using Active Directory 2008
On Thu, Feb 02, 2012 at 06:21:20PM +0000, Howell, Van wrote:
> I added Set($Log
t4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
[Fri Feb 3 18:02:40 2012] [debug]: Found LDAP DN: CN=Howell\,
Van,OU=Staff,OU=LCU,DC=xx,DC=xxx,DC=edu
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
[Fri Feb 3 18:02:40 2012
ive Directory 2008
On Thu, Feb 02, 2012 at 04:16:53PM +, Howell, Van wrote:
> I do not have Debugging turned on. I am going to need some help turning it on
> since this is new to me.
>
> Here are some errors from /var/log/messages...
>
> This is a failed attempt...
>
Zip:
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
Feb 2 10:14:02 localhost RT: Successful login for test.account from 10.1.5.9
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)
Van Howell
System Administrator
Lubbock Christian Un
I am new to RT, Just setup a 4.0.4 server this week.
I am using CentOS 6.2 64 bit.
MySQL
Apache
I used Ken Prickett's CentOS5InstallPlus Some WIKI instructions and made the
necessary mods to get things working, so to speak.
I am using the RT_SiteConfig.pm provided in the install doc. The only ch
I have just setup a RT server using RT 3.8.7
I am running on CentOS 5.4
I used the "CentOS 5.4 + Active Directory 2003 + Exchange 2007 + Postfix + Rt"
install script written by Kenny Prickett.
I cannot get the AD authentication to work correctly.
I have searched the archives for my problem but ha
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