[rt-users] Requester's manager into custom field

Hi, I've been asked to produce RT reports/Dashboards/ticket digests for department heads. I think the easiest way for this is to set the AdminCC for a ticket to the requester's manager. We have managers defined in AD so this should be achievable via a scrip? How would I progress this forward?

[rt-users] Custom Scrip on queue change

Hi, I'm looking to write a custom scrip that triggers a template when a ticket changes from a specific queue to another specific queue. How do I go about this please? Thanks. -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Make more root or administrator users?

As of now, the only user able to manage the system as a whole is the user called root, which was created when I set up RT. However, there are three users to whom I would like to grant all the same rights that root has, without everyone sharing that login. How can I do this? -- View this message

Re: [rt-users] Make more root or administrator users?

They should be full admins. Thanks for your help, I never thought to look there. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Make-more-root-or-administrator-users-tp57887p57889.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT

Re: [rt-users] Dashboard Help

I updated to 4.2.5 without any issues and am able to achieve what I wanted the way you described. Thanks. On 22 Jun 2014 17:46, Guy Baxter gmbax...@gmail.com wrote: Hi Kevin, thanks for the reply. Unfortunately I'm running 4.0.1 and don't have that option. Is there any way to do this without

Re: [rt-users] Dashboard Help

Hi Kevin, thanks for the reply. Unfortunately I'm running 4.0.1 and don't have that option. Is there any way to do this without upgrading. Thanks. On Tuesday, 17 June 2014, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote: I'm looking

[rt-users] Dashboard Help

Hello, I'm looking to create a custom dashboard, similar to the way in which QuickSearch functions. I would like it to display a list of queues, and then show how many tickets are New, Open, Stalled for each queue. In the query builder I seem to be stuck at the getting RT to count the total

[rt-users] Request Tracker fails to search articles

I recently imported around 2500 articles to Request Tracker. I can view any article individually by clicking its link, but when I try to search through the articles, I get 500 Internal Server Error. This did not happen when I had fewer articles, so I assume that it's a probably with the amount of

[rt-users] Make scrip run once per ticket, and only once

I have a scrip that emails custom field values to a junk email address so that the values show up in transactions. This is necessary for various reasons I won't bother you with here. However, the current conditions I have allow the scrip to run several times per ticket. How can I stop this? This

[rt-users] Get Custom Field Data from ticket to use in an email

This is my template: Talking about: { my $values = $Ticket-CustomFieldValues('Number'); my $OUTPUT; while ( my $value = $values-Next ) { $OUTPUT .= Here's your value ---; $OUTPUT .= $value-Content; $OUTPUT .= ---\n; } $OUTPUT; } This is mostly copied directly from a page on

[rt-users] Moving a database to articles

any questions necessary to get this thing working. Thanks, IT Guy -- View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-database-to-articles-tp57350.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http

Re: [rt-users] Email attachments missing

. On 22 October 2013 18:11, Kevin Falcone falc...@bestpractical.com wrote: On Mon, Oct 21, 2013 at 03:38:42PM +0100, Guy Baxter wrote: I'm using RT 4.0.1 / sendmail / mysql / apache Whenever someone submits a ticket via email the attachment is not present in the ticket. I've tested

[rt-users] Determine who resolved how many tickets

Hi, I'm looking to baseline the performance of my team against the number of tickets they have resolved in RT over a given time. To do this I export the month's tickets from RT into Excel (queue, status=resolved and last updated by) I then use Excel to do a countif to produce my figures. The

[rt-users] Email attachments missing

Hi, I'm using RT 4.0.1 / sendmail / mysql / apache Whenever someone submits a ticket via email the attachment is not present in the ticket. I've tested files from a couple of KB to a few MB - same result. When the file is uploaded via the self-service create a ticket the attachments work fine.

[rt-users] Global RT at a Glance not taking effect

Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user logs in. I've set the following in tools configuration Global RT at a Glance RT at a glance body: Dasboards RT at a glance: Summary: blank When

Re: [rt-users] Global RT at a Glance not taking effect

On 29 August 2013 21:37, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: Hi all, I've got an issue with RT at a glance global configuration not working. I want only Dashboards to be visible on the homepage after a user

[rt-users] RT 4.08 on Apache 2 won't load

Hi, I've installed 4.0.8 on CentOS 6.3, satisfied all dependencies etc, run the web installer to get things started, but I can't actually get my RT pages to load. I've tried using all of the apache options on web_deployment on the installation pages at bestpractical.com but with no luck. using

Re: [rt-users] RT4.0.5 article creation- classes and topic nesting

I am currently away on leave until Wednesday 6th June. If your request is urgent, please contact Technical Support. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email

Re: [rt-users] Set colour tickets by priority

seem to make any difference. There must be people who have upgraded to 4.0.* who want to keep this feature, hopefully someone can help us. Regards, Guy From: rt-users-boun...@lists.bestpractical.com on behalf of Daniel Garcia Mejia Sent: Mon 27/02/2012 09:34

Re: [rt-users] How to adjust 'Organization' in 'About me'

add a Custom Field to the 'About me' window either. Any guidance around this as well would be much appreciated! Thanks in advance, Guy From: rt-users-boun...@lists.bestpractical.com on behalf of Kevin Falcone Sent: Thu 02/02/2012 17:05 To: rt-users

Re: [rt-users] How to adjust 'Organization' in 'About me'

That's brilliant, cheers, I can remove the admin component on the Organization field in User_Overlay.pm. Thanks again, much appreciated. From: ruslan.zaki...@gmail.com on behalf of Ruslan Zakirov Sent: Wed 08/02/2012 14:33 To: Jeffery, Guy (UK Gloucester) Cc

[rt-users] How to adjust 'Organization' in 'About me'

privilege do users need to alter this? I'm using RT 3.8.7 and 3.8.9. Thanks, Guy Please consider the environment before printing this email. This message should be regarded as confidential. If you have received this email in error please notify the sender and destroy it immediately

[rt-users] Logging query terms in RT

, on a MySQL version 5.1.52. Many thanks in advance, Guy Please consider the environment before printing this email. This message should be regarded as confidential. If you have received this email in error please notify the sender and destroy it immediately. Statements of intent shall only

Re: [rt-users] RT-External Auth RT 4.0

:639) Unsure what the first line is as that's my UPN account details from AD. The user I logged in as was A Weetman from OD Thanks Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you

Re: [rt-users] RT-External Auth RT 4.0

070888 is the shortname for A Weetman - neither of these seem to work I'm specifying the correct ldap attribute, it's just not working! Has anyone succeeded in getting external auth working with open directory? Regards, Guy This email and any attachments are confidential and are intended

Re: [rt-users] RT-External Auth RT 4.0

/Interface/Web.pm:639) The users names are not in use - searching for disabled users via the UI still doesn't show them. Browsing the database tables via mysql show does not show up identical users either. Very strange. Regards, Guy This email and any attachments are confidential and are intended

[rt-users] RT-External Auth RT 4.0

in use (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129) The name is not in use however - anyone got any ideas? Thanks. Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed

[rt-users] LDAP authentication

Hi, Is it possible to authenticate via LDAP to RT ? In particular, Mac OS X's implementation of LDAP (Open DIrectory) Thanks. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient

[rt-users] Modify Side Bar

Is it possible to add a link to the My Day feature on the sidebar for everyone? I've looked at all of the HTML files in /opt/rt3/share/html but can't see anything obvious. Using RT3.8.8 on Fedora 12. Any help appreciated Thanks Guy. This email and any attachments are confidential

[rt-users] AdminCC

Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone

Re: [rt-users] Can't locate object error

rt-users@lists.bestpractical.com writes: On Fri, Jun 11, 2010 at 04:18:36PM +0100, Guy Baxter wrote: Hi, I have an install of RT 3.8.8 on Fedora 12 I have had a few issues, so far resolved - until this one: When replying to, or resolving a ticket, there is a bit of a delay

[rt-users] emailing into queues

telnet to port 25 on my rt server. Emails seem to go to the RT server - they don't get bounced but I have no idea where they go! Could anyone help please? Thanks, Guy. This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed

[rt-users] Can't locate object error

/Interface/Web.pm line 505. I have no idea how to resolve this - it seems to be webserver based, as the email message from the reply, resolve or comment goes through fine. Any help would be greatly appreciated! Thanks, Guy Baxter. This email and any attachments are confidential and are intended solely

[rt-users] 3.8.8 new install user creation error

in as root, set new and verify password to test, save changes, but get the following error: Please enter your current password correctly. Password has not been set. What is going on? Is this a bug? Any help appreciated Thanks. Guy, This email and any attachments are confidential

[rt-users] 3.8.4 to 3.8.8 upgrade

. Could anyone help me please? Regards, Guy This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must

[rt-users] RT 3.8.2 from 3.4.2

? Also, I can't see how to setup RT to talk to my mailserver? I've found a bit about /etc/aliases but can't see anywhere for it to point to the IP of my mailserver? Does anyone have any ideas? Any help appreciated, Regards, Guy. This email and any attachments are confidential and are intended

Re: [rt-users] Implementing SSL MySQL Backend

;mysql_read_default_file=/home/joe/my.cnf; $dbh = DBI-connect($dsn, $user, $password) *** Cheers, Guy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover

[rt-users] Implementing SSL MySQL Backend

encryption, and will my current hack in Handle.pm result in unintended consequences elsewhere in RT when I upgrade? Thanks! Guy -- -- Guy Dickinson, Network Security Analyst NYU ITS Technology Security Services [EMAIL PROTECTED] (212) 998-3052

Re: [rt-users] Could not load valid user

On Mon, Jun 2, 2008 at 1:10 PM, Ruben Lehmann [EMAIL PROTECTED] wrote: Hi I granted globally to 'Everyone' the right 'ReplyToTicket' but I still get this message: --- RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this

Re: [rt-users] Ticket creation through e-mail.

, May 22, 2008 at 5:27 PM, IT GUY [EMAIL PROTECTED] wrote: Dear All, Ticket creation failed through e-mail. I have allowed the following rights to the group in that queue: CommentOnTicket CreateTicket ReplyToTicket SeeQueue ShowTicket ShowTicketComments Is there anything I need to do more

[rt-users] Ticket creation through e-mail.

Dear All, Ticket creation failed through e-mail. I have allowed the following rights to the group in that queue: CommentOnTicket CreateTicket ReplyToTicket SeeQueue ShowTicket ShowTicketComments Is there anything I need to do more, or do have to enable the privileged group to create ticket as

Re: [rt-users] Ticket creation through e-mail.

PM, Graeme Fowler [EMAIL PROTECTED] wrote: On Thu, 2008-05-22 at 17:33 +0545, IT GUY wrote: This is the error I get: May 22 17:21:06 diffgeek RT: RT thinks this message may be a bounce (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:243)#012 May 22 17:21:08 diffgeek RT: Could

Re: [rt-users] Changing Password for user

-6125 (fax)* [EMAIL PROTECTED] -- *From:* [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] *On Behalf Of *IT GUY *Sent:* Wednesday, May 21, 2008 12:32 AM *To:* RT users *Subject:* [rt-users] Changing Password for user Dear All, How do we allow users to change

Re: [rt-users] Changing Password for user

[EMAIL PROTECTED] wrote: IT GUY itinfoguy at gmail.com writes: I searched but I didn't find any option ModifySelf in RT 3.6.5. I think I have to prepare for an upgrade. Admin user: Configuration-Global-Group/User Rights. I've set my Privileged Users to be able to ModifySelf so

Re: [rt-users] RT 3.6.6 - httpd won't start

Dear All, Are these lines(there are more) added in httpd.conf . They should be there. LoadModule auth_basic_module modules/mod_auth_basic.so LoadModule auth_digest_module modules/mod_auth_digest.so LoadModule authn_file_module modules/mod_authn_file.so Regards, IT GUY Yogesh

Re: [rt-users] E-mail

stop auto reply when a new ticket is created for certain email addressess. Thanks in Advance, IT GUY Yogesh On Tue, May 6, 2008 at 6:37 AM, RT Lists [EMAIL PROTECTED] wrote: Hi there, Would you mind posting your fetchmail configuration? -Matt On Sun, May 4, 2008 at 3:17 AM, IT GUY

Re: [rt-users] Scripssssssss

to those adressess at all. So far I think I have to disable auto repliying to all e-mail address. IT GUY Yogesh On Mon, May 5, 2008 at 10:22 PM, Kenneth Crocker [EMAIL PROTECTED] wrote: IT GUY, Like I said, it would help to know what scrips you have set up, both globally and on a queue

[rt-users] Scripssssssss

Dear All, I always get two e-mail replies when ever a ticket is created via e-mail in any queue. How can I stop Thanks in advance, Yogesh ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] Fwd: Where to place this Code

Can anyone explain me where I should place the following code thanks, Here is a patch to implement a spam filter using pattern matching on a configurable header field, instead of running spamassassin. --- lib/RT/Interface/Email/Filter/SpamHeader.pm 2004-02-18 16:26:44.0 +0100 +++

Re: [rt-users] Date/Time issue

PM, Martin Wheldon [EMAIL PROTECTED] wrote: Sounds to me as if the system time is incorrect. Is NTP configured and working OK. Martin On 4/13/08, IT GUY [EMAIL PROTECTED] wrote: hello everyone, Could anyone suggest me how to configure Date/Time for RTWhatever TIME is seen

[rt-users] Date/Time issue

hello everyone, Could anyone suggest me how to configure Date/Time for RTWhatever TIME is seen in the httpd error_log below, is not the actual local time Is it just for the error logs? I am confused! Shouldn't it reflect my machine's date. [Sat Apr 12 19:07:23 2008] [notice] Digest: