I'm trying to install rt on a RHEL7 system, and have apache2, perl
5.24.1 and postgresql-9.5.6 installed.
When I try to run make initialize-database, it fails with :
Now inserting database ACLs.
[73393] [Mon Mar 6 14:46:20 2017] [warning]: DBD::Pg::st execute
failed: ERROR: unrecognized role op
I tried searching around the list for an answer, but wasn't able to find a
solution. Currently I'm running metrics for "touched a ticket" in a
specific time period, for example the query might look something like
UpdatedBy = ''
AND Updated > '2016-11-27'
Unfortunately this runs into an edge case
That’s good. I was concerned that you had the same issue with MySQL 5.7 and
the implications for RT on Stretch.
Max_allowed_packet does not work with 5.6.29 or 5.6.30 (at least not the Debian
packages at those versions).
James
From: Alex Hall [mailto:ah...@autodist.com]
Sent: Monday
downgrading worked, please update my Debian bug report with the version that
did not work for you: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=840780
James
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Alex Hall
Sent: Monday, November 14, 2016 7:57 AM
To
$s =~ s{/}{\\/}g;
> return $s;
> }
Now the question remains - am I silently breaking something else with that
little hack?
I know just enough Perl to be dangerous, so freely admit I'm not aware of all
of the possible ramifications of the edit.
James Zuelow
Systems Operation
ian packages for everything, which had JSON at 3.02 and
JSON::XS at 2.98 after the upgrade. Upgrading JSON::XS with CPAN worked and
now CPAN says that JSON and JSON::XS packages are both up to date (3.02)
The rest of the system works as advertised, just not the web UI.
James Zuelow
System
I
will pin MySQL at that version until 5.6.31 shows up in the archives.
Thank you for your help!
James
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
t;
> > Raise that limit and restart mysql, and it should resolve the issue.
I started at 256M, and slowly raised it to 4096M without success.
I will experiment with Debian Snapshots and see if I can roll back MySQL to
5.6.28, and report what happens.
James
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
ightly different issue than what I see in the archives.
Has anyone else seen this or can point me in the right direction to chase down
the lost connections?
Thanks!
James
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017
Hello All
I am a newbie with regards to posting to this group, so my apologies in advance
if I fail to follow proper protocol.
I am testing the upgrade of an RT 4.0.4 environment to either 4.2.12 or RT
4.4.1. I initially attempted to upgrade to 4.4.1, but after experiencing
issues I decided t
ns https://bestpractical.com/training
| * Los Angeles - September, 2016
|
--
James A. Peltier
IT Services - Research Computing Group
Simon Fraser University - Burnaby Campus
Phone : 604-365-6432
Fax : 778-782-3045
E-Mail : jpelt...@sfu.ca
Website : http://www.sfu.ca/itservices
Twitter : @s
t are used to generate the
indexes themselves. Is it relatively safe to assume that I can somehow run
these statements against RT without using rt-setup-fulltext-index?
--
James A. Peltier
IT Services - Research Computing Group
Simon Fraser University - Burnaby Campus
Phone : 604-365-643
s what
| I want, however, it does output the SQL statements that are used to generate
| the indexes themselves. Is it relatively safe to assume that I can somehow
| run these statements against RT without using rt-setup-fulltext-index?
--
James A. Peltier
IT Services - Research Computing Group
Si
your issue will be
picked up at 9am tomorrow.."
Regards,
A
ALUN JAMES
Senior Systems Engineer
Tibus
T: +44 (0)28 9033 1122
E: aja...@tibus.com
W: www.tibus.com<http://www.tibus.com/>
Follow us on Twitter @tibus<http://twitter.com/intent/user?screen_name=tibus>
Tibus is a tradin
nd into RT using this method. Is that
correct?
--
James A. Peltier
IT Services - Research Computing Group
Simon Fraser University - Burnaby Campus
Phone : 604-365-6432
Fax : 778-782-3045
E-Mail : jpelt...@sfu.ca
Website : http://www.sfu.ca/itservices
Twitter : @sfu_rcg
Powering Engageme
Is there a built-in way to save an Assets search for use in a dashboard?
Thanks,
Michael
the day.
james
On Tue, Feb 3, 2015 at 2:05 PM, Alex Vandiver wrote:
> On Tue, 3 Feb 2015 16:27:02 -0500 Mitch Kyser wrote:
>> Thanks for the response. We tried that and could not get it to work
>> either. Turns out our CA is pretty old and still running on a 2003
>> box.
&
Thanks very much for this! I'm still having trouble but haven't been able
to put enough time in it yet to figure out what's going on. I'll keep ya'll
posted.
Jim
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of andkulb
Sent: Wednesday, Jun
iday, May 30, 2014 3:24 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] remote sql server w/ ssl RT make upgrade-database
problem
On Thu, May 29, 2014 at 03:29:23PM +, Pollard, James R wrote:
>Trying to upgrade from RT 4.2.1 to 4.2.4 with a remote SSL required
Mysql serv
Trying to upgrade from RT 4.2.1 to 4.2.4 with a remote SSL required Mysql
server. I've had the current version working fine for months by modifying
/opt/rt/lib/RT/Handle.pm as such, where ++ denotes added lines.
sub BuildDSN {
my $self = shift;
# Unless the database port is a posit
Great thanks for the help, this was kind of dumped in my lap and I know
nothing about RT so still figuring things out.
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/Questions-regarding-email-functionality-tp56836p56846.html
Sent from the Request Tracker - User maili
Hi all,
I have a couple of questions regarding how the email history/cache works in
regards to RT.
I've inherited managing our organizations RT (4.0.10) system from an out
going employee. Now every time the previous guy would do anything
administrative (upgrading ect...) he'd pretty much dump e
On Fri, 20 Dec 2013, Kevin Falcone wrote:
On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote:
I am in the process of doing a long-needed upgrade, but have hit
a stumbling block. Any help would be appreciated!
Processing 4.1.0
Now inserting data.
Couldn't finish 'upg
an
undefined value at ./etc/upgrade/4.1.0/content line 35, <> line 18.
make: *** [upgrade-database] Error 255
James Craig
--
James Craig, Department of Computer Science, RIT
102 Lomb Memorial Drive, Rochester, NY 14623
mailto:j...@cs.rit.edu, voice: (585) 475-5254
CONFIDENTIALITY
history would be the best for ticket tracking.
If I could just get a final word of clarification on my "sendmail -f" concern I
would appreciate it, and I really do appreciate all the help from everybody
thus far.
Thanks,
James Billington
Senior Systems Administrator
ManTech
This e-ma
irming where to check?
James Billington
Senior Systems Administrator
Email: jbilling...@itsfac.com
Phone: (703) 445-3715
Important Notice: This email message and any attachments may contain
information and/or trade secrets that are private, and are meant to be
deliv
ttings" with no luck. Can you be more specific? I'd appreciate it.
Thanks,
James Billington
Senior Systems Administrator
This e-mail and any attachments are intended only for the use of the
addressee(s) named herein and may contain proprietary inform
e I didn't use the right search terms or something because I imagine this
has come up before. How can I fix this? Can I change the Return-Path? Or omit
it completely? What are my options here?
Any help is appreciated.
Thanks,
James Billington
Senior Systems Administrator
ManTech
Tom,
This worked great. I added one for the resolved template for both the queues as
well.
Thanks,
James Billington
Senior Systems Administrator
This e-mail and any attachments are intended only for the use of the
addressee(s) named herein and may contain proprietary information. If you are
It didn't work...
I just got both autoreplies...
I'm still new to linux, but have learned a lot working with RT. Any help is
much appreciated.
Thanks,
James Billington
Senior Systems Administrator
ManTech International
This e-mail and any attachme
Thanks for the quick response and you answered my question perfectly. I'm
definitely going to check out the extension as a replacement or more complete
solution for this, though it's not showing up yet from the link you sent. I
suppose it'll take some time.
Thanks again,
J
prefer not to create two separate scrips. I didn't want to
create the scrips unless I was sure instead of just creating them to see if it
would work.
Any help is much appreciated...
Thanks,
James Billington
Mantech International
This e-mail and any attachme
tical.com] On Behalf Of Kevin Falcone
Sent: Friday, October 26, 2012 12:28 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] chgrp error during make upgrade
On Fri, Oct 26, 2012 at 04:49:57PM +, Pollard, James R wrote:
>I'm attempting to upgrade RT 4.04 to 4.08 on C
I'm attempting to upgrade RT 4.04 to 4.08 on CentOS 6.3 and running into a
permissions problem since my webserver runs under the apache group as opposed
to www which is the assumption of the upgrade script. Not a change to the
install-sh script from 4.04 I see. Is there a switch I can run make
The usual questions - what os, version of RT? Suggestions that worked for me
this week - see if SELinux is blocking, make sure owner on the mason-data
folder and contents is set to your web server owner's account. Test with a
browser on the localhost, check your firewall iptables.
Mike
-O
I'm no expert with SELinux - but I agree this is the better answer. I'll see if
I can figure out how to do it. Thx.
-Original Message-
From: k...@rice.edu [mailto:k...@rice.edu]
Sent: Wednesday, October 17, 2012 9:17 AM
To: Mike James
Cc: rt-users@lists.bestpractical.com
S
tgres 9.2.1, RT 4.0.5 - RT couldn't connect to
database
On Tue, 2012-10-16 at 20:55 +0000, Mike James wrote:
> Fresh install of Centos 6.3, fully patched. Added the postgresql repo
> and installed posgresql-9.2.1. RT 4.0.5 is config’d and looks ready to
> go. Just one last problem…
October 16, 2012 5:32 PM
To: rt-users@lists.bestpractical.com
Cc: rt-users@lists.bestpractical.com; Mike James
Subject: Re: [rt-users] postgres 9.2.1, RT 4.0.5 - RT couldn't connect to
database
On Tue, 2012-10-16 at 20:55 +, Mike James wrote:
At the risk of teaching my grandmother to suck
Fresh install of Centos 6.3, fully patched. Added the postgresql repo and
installed posgresql-9.2.1. RT 4.0.5 is config'd and looks ready to go. Just one
last problem...
If I start the standalone rt-server (/opt/rt4/sbin/rt-server -port 8080), I can
connect to RT and login as root without a pro
Well, I don't see this on the wiki and Google is not turning anything up, so I
am hoping to get some answers here.
I have a basic REST client working to get tickets, add comments, etc. In order
to publicly reply to a ticket, I need to steal it first. I saw in the 3.6.0
release notes from 2006
at my package manager 3.8
is the available version.
Many thanks for your time all.
James.
On Fri, Feb 3, 2012 at 10:55 AM, james machado wrote:
> I would use ldapsearch on that machine to make sure you can bind to
> the AD server using the login credentials in your Site_Config. Make
> sure you are using the proper certificates to connect via the TLS you
> have confi
cisco, CA, USA October 18 & 19, 2011
> * Washington DC, USA October 31 & November 1, 2011
> * Melbourne VIC, Australia November 28 & 29, 2011
> * Barcelona, Spain November 28 & 29, 2011
>
james
RT Training Sessions (http://bestpractical.com/services/tra
RT 4 before the backport was
available, and decided not to move back to Squeeze when it became available)
Has anyone seen this behavior with IE, specifically IE8?
Thanks!
James
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 &am
attribute (
> ExternalAuthId ) is
> null or incorrectly defined in the attr_map for this service (
> Active_Directory )
Your AD schema does not have an "ExternalAuthID" field in it.
You have ExternalAuthID mapped to sAMAccountName. What happens if you try:
'attr_match
'filter' =>
'(objectclass=user)',
>
> Brian
james
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washi
lfService even if they manually type in selfservice, etc.
Most of them will follow links, but eventually someone will type it and not get
the right address. Probably mod_rewrite to catch common errors is the solution
here.
> Thanks for your help in researching this.
>
No worries. So
is undefined
Line: 128
Char: 113
Code: 0
URI:
http://rt.cbj.local/rt/NoAuth/js/squished-0d827a85fc350fae22bf999015a8d153.js
======
At that point, I am out of my depth.
James Zuelow
Systems Operations Manager
City and Borough of Juneau MIS
(907) 586-0236
RT
at 10:46:48PM +, Roberto Hoyle wrote:
>> James Zuelow ci.juneau.ak.us> writes:
>>
>>> You don't, by chance, have mod_speling enabled do you?
>>>
>>> When I started testing 4.0.1 I had mod_speling enabled to fix
>>> capitalization, a
I started testing 4.0.1 I had mod_speling enabled to fix capitalization,
and that broke the RT menus.
James Zuelow
Systems Operations Manager
City and Borough of Juneau MIS
(907) 586-0236
2011 Training: http://bestpractical.com/services/training.html
y a successful enabling of the user.
Is this normal for RT::Authen::ExternalAuth, or did I break something?
James Zuelow
Systems Operations Manager
City and Borough of Juneau MIS
(907) 586-0236
===
(1)
(probably get munged by word wrap)
RT::Authen::ExternalAuth version 0.9
Modified:
/images/ /opt/rt4/share/html/NoAuth/images/
>ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
>
> DocumentRoot "/opt/rt4/share/html"
>
> Order allow,deny
> Allow from all
>
> Options +ExecCGI
> AddHandler fcgid-script fcgi
>
>
>
>
> If I remove the rt4.conf file and restart the server, apache works fine
> and all of my other sites work just fine, even with ssl.
>
>
>
--
James Moseley
610-934-7307
2011 Training: http://bestpractical.com/services/training.html
ect to server "/opt/rt4/sbin/rt-server.fcgi":
> connect() failed
> [Fri Jul 01 10:30:32 2011] [error] [client x.x.x.x] FastCGI: incomplete
> headers (0 bytes) received from server "/opt/rt4/sbin/rt-server.fcgi"
> [Fri Jul 01 10:30:33 2011] [crit] (13)Permission denied:
Thanks for the info, Dario.
On Tue, Jun 28, 2011 at 6:38 PM, Dario Landazuri
wrote:
> James,
>
> Dario, I apologize for being slightly off-topic, but your original
>> request stated you wanted to migrate from mysql to postgres to better
>> utilize full text search. I
ard Groenendaal's script found here:
> http://wiki-archive.bestpractical.com/view/MySQLToPg that Ruslan pointed
> out. I am now able to migrate data from my mysql database to a postgres
> one. I'll post that script tomorrow.
>
--
James Moseley
2011 Training: http://bestpractical.com/services/training.html
/usr/local/lib/site_perl .) at
./insert_action_SetStatus.pl line 70.
BEGIN failed--compilation aborted at ./insert_action_SetStatus.pl line 70.
rt:~/tmp#
We're running RT-3.8.5 here and I've spent
the last 2 days trying to figure this out with
no success as yet...
Hope someone can help!
Finally, a question I can answer... In Users, search for "annie" make sure to
include disabled users, otherwise her name won't show up. select her name, and
check the box "grant this user rights.." Then go ahead and work your magic on
the rest of her permissions.
Mike
>>> Jason Marshall 3/4/2
Who's good out there that can be contracted to customize RT 3.8?
We have a base build which is suiting our needs but I would like to see if
there are some developers who can turn this great ticketing system into
something close (but not the same) to Service Now or other enterprise level
ticket/
Hello all,
I'm hoping someone can point me in a direction.
I'm trying to write a custom scrip that takes emails sent in reply to an RT
ticket and merges it into an existing RT ticket. The existing ticket is in a
queue. The issue I'm trying to overcome is that when the reply message comes
bac
On Tue, Jan 4, 2011 at 6:12 PM, Naresh Maharaj wrote:
> Hi James,
>
> Your explanation actually makes sense now and we simply didn't look at it
> from that perspective. We were simply let to believe that comments within
> RT would never be exposed to requestors and that un
nt from
the email. If replying via the RT interface, use the generic reply link at
the top of ticket.
--
James Moseley
The breaking of File::Temp and Scalar::Util after upgrading Perl on Red
Hat-based systems has been discussed quite a few times over the years. With
Scalar::Util, the version installed by the upgrade is up to date, but how it's
compiled by the package maintainers is the issue.
--
James Mo
More than likely, the upgrade broke the Scalar::Util perl module. From a
CPAN prompt, do:
force install Scalar::Util
This should reinstall the Scalar::Util perl module over what the Redhat
upgrade just installed...
--
James Moseley
On Tue, Dec 28, 2010 at 6:34 PM, Kurt Engle wrote:
>
04, 2010 at 01:19:12PM -0400, Michael James wrote:
> Hi, running rt 3.8.8 with our database which was upgraded from
> 3.6.4. On some tickets - I've identified 4 or 5 out of ~7800 - I get
> the following error. The ticket headers are displayed but the
> history is not.
>
> Can
Hi, running rt 3.8.8 with our database which was upgraded from 3.6.4. On some
tickets - I've identified 4 or 5 out of ~7800 - I get the following error. The
ticket headers are displayed but the history is not.
Can't call method "Id" on an undefined value at
/opt/rt3/local/plugins/RT-FM/lib/RT/U
.
--
James Moseley
On Fri, Aug 6, 2010 at 1:00 PM, Steve Szmidt wrote:
> Hi,
>
> With all the dependencies there are a number of pitfalls, and a number of
> different instructions. I bought the book, which is not completely current
> anymore. I don't know what might have cha
2010 12:48 PM >>>
On Fri, Jul 30, 2010 at 11:44:15AM -0400, Michael James wrote:
> It still seems to me that a straightforward SQL search should work... no
> matter how the ticket was created, although my goal is to get approvals
> working. I will enable the default queue and work
Agreed, I don't get those errors on 3.8.7, but I do see them in 3.8.8. I
have both versions running for different departments.
RT 3.8.8
SLES 10 SP3
tracker:~ # perldoc -V
Perldoc v3.14, under perl v5.008008 for linux
Thanks again.
>>> "Robert Grasso" 7/30/2010 12:40 PM
>>>
> tracker:~ # perldo
It still seems to me that a straightforward SQL search should work... no matter
how the ticket was created, although my goal is to get approvals working. I
will enable the default queue and work with that for now.
Mike
>>> "Michael James" 7/29/2010 4:43 PM >>>
I qu
> [mailto:rt-users-boun...@lists.bestpractical.com] De la part
> de Michael James
> Envoyé : 29 juillet 2010 21:26
> Cc : Objet : Re: [rt-users] Warning - perl idiot here
>
> Returns nothing. Ah well, I'll just read the darned file and
> skip over the pod form
ry=Queue =
'ChangeApproval' AND (Status = 'new' OR Status = 'open' OR Status = 'stalled')
Why don't any of the approvals with status=new show in the results screen? Any
ideas what is going on here?
Mike
>>> "Michael James" 7/28
Returns nothing. Ah well, I'll just read the darned file and skip over the pod
formatting. Thanks for the suggestion.
Mike
tracker:~ # perldoc -F /opt/rt3/etc/RT_Config.pm
tracker:~ #
>>> Todd Chapman 7/29/2010 3:06 PM >>>
Try: perldoc -F
On Thu, Jul 29, 2010 at 1:55 P
Definitely do-able. Start with the wiki page on MultipleInstances. Also, figure
out how to use NameVirtualHost in Apache. Read all the options for configure
and make sure you set up different local-prefixes for each instance. I can give
you some working configurations (working in SLES10 anyway).
, it doesn't have permission to open a file? I don't follow. Sorry.
Mike
>>> "Michael James" 7/29/2010 1:55 PM >>>
How come I can't view the documentation with RT_Config.pm using perldoc?
tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
Can't open /op
How come I can't view the documentation with RT_Config.pm using perldoc?
tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
Can't open /opt/rt3/etc/RT_Config.pm: Permission denied at
/usr/lib/perl5/5.8.8/Pod/Perldoc.pm line 1380.
Mike
The information in this message may be proprietary and/or confid
created by RT_System
Queue: ChangeApproval
Subject: Approve Change Request for another test
Owner: Nobody
Requestors:
Status: new
Ticket http://tracker.stonebridgebank.com/rt/Ticket/Display.html?id=7461 >
Someone has created a Change Request. Please review.
Mike
>&
age-
From: rt-users-boun...@lists.bestpractical.com on behalf of Michael James
Sent: Wed 7/28/2010 3:38 PM
To: RT Users http://wiki.bestpractical.com/view/ApprovalCreation The process creates
new ticket(s) but isn't quite right yet.
I created 2 queues: ChangeRequest and ChangeApproval and
Hi, I used example code on the wiki to create a PO-Request type approval in
RT3.8.8 http://wiki.bestpractical.com/view/ApprovalCreation The process creates
new ticket(s) but isn't quite right yet.
I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.
ChangeRequest queue has
Hi, I've got the following according to RT..Configuration..Tools..System
Configuration
RT v3.4.6;
RT::FM v2.2.1;
RT::Interface::Email v2;
RTx::AssetTracker v0.0.0;
And I want to upgrade to RT v3.8.8 and the latest version of RTFM and
RTx::AssetTracker. What's the sequence of steps I nee
On 7/21/2010 1:46 PM, Kenneth Crocker wrote:
Jeff,
Not if I'm not supposed to. So what if there aren't 10 unowned tickets
in the list? As a matter of security, I sure wouldn't want someone
looking at sensitive payroll info on requests in the Payroll Queue if
they aren't even allowed to have a
I was reading some old threads and found some similar reports.
>>> "Michael James" 7/13/2010 11:29 AM >>>
Hi, I just upgraded last night from 3.4.6. to 3.8.8 and the install went mostly
OK. I'm experiencing an error in the Home view, though. If I click o
Hi, I just upgraded last night from 3.4.6. to 3.8.8 and the install went mostly
OK. I'm experiencing an error in the Home view, though. If I click on the
Subject in the "10 highest priority tickets I own" box, I get a Page Not Found
error. In the "10 Newest Unowned Tickets", I don't get an error
Never tried make upgrade... I simply compile into a different directory
then link /opt/rt3 to /opt/rt3.8.8 for example.
That way, if something goes wrong, you still have the working install in
/opt/rt3.8.6
--
James
On Fri, Jun 4, 2010 at 10:08 PM, Shannon Adams wrote:
> Running CentOS
I believe RT, by design, uses the UTC timestamp when storing data in the
database.
--
James
On Thu, Jun 3, 2010 at 10:19 AM, Juan N. DLC wrote:
> Yes, I do have the TZ configured in my RT_SiteConfig.pm
>
>
> # Time Zone:
> Set($Timezone , 'America/Puerto_Rico');
>
If you're looking for assistance installing/configuring RT in CentOS, there
is a thread titled 'Reqest Tracker CentOS 5.3 setup' in the RT mailing list
archives. Should be dated April 24th, 2009.
--
James Moseley
On Fri, May 28, 2010 at 2:53 PM, Bouzite, Radouan wrote:
>
g version?
>
> --
> Thanks!
>
>
>
>
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
James Moseley
610-934-7307
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
s user will be used buy the
RT::Authen::ExternalAuth plugin to bind to AD LDAP. Once bound
RT::Authen::ExternalAuth will be able to search for the user attempting to
login and use *that* persons credentials to authenticate into RT.
James
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
You still haven't provided your apache config nor detailed your
configuration flags used during installation.
Can't really help much until you provide that information.
On Jan 29, 2010, at 1:53 AM, pcsyst...@free.fr wrote:
> Hello,
>
> I installed with RT Perl works fine then I installed RT wi
When you reinstalled, did configure RT with the appropriate FastCGI flag:
--with-web-handler=fastcgi
What version of FastCGI are you using, Apache or the version included in
Redhat's RPM respositories?
Lastly, what's your apache configuration look like with respect to FastCGI?
2010/1/28 josé fe
lp.
Mike
>>> Kevin Falcone 1/14/2010 1:23 PM >>>
On Thu, Jan 14, 2010 at 11:20:17AM -0500, Michael James wrote:
> Well, now we're making progress! Thanks, Bill. No offense taken. The errors
> are in my setup of RT::Authen::ExternalAuth variables in RT_SiteConfig.pm.
RS doesn't exist -- as a matter of a fact it is the same exact
error you are seeing in the logs "Table 'cachemgt.USERS' doesn't exist".
select * form `cachemgt`.`Users`; -- works on my instance because the tabke
Users does exist.
Note that I changed the query to match
Edit the /etc/aliases file with your favorite editor. Insert entries like the
following, substituting your specific URL and queue names. This assumes you
installed RT in the default location at /opt/rt3.
general:"|/opt/rt3/bin/rt-mailgate --queue General --action correspond
--url http:/
e database from your RT database?
If it is a separate database, does your rt db user have access to that
database?
Just trying to help.
Thanks,
Bill
On Wed, Jan 13, 2010 at 2:36 PM, Michael James
wrote:
> Thanks, Bill. The database name is cashmgt and the table name is USERS,
> rather than t
sive store of knowledge on external auth, that may help
you fix this one.
Thanks,
Bill
On Wed, Jan 13, 2010 at 2:20 PM, Michael James
wrote:
> Hi, I see an error in my /var/log/messages file when I'm logging in to this
> instance of RT. Fresh install of RT 3.8.7 on SLES10 64-bit.
Hi, I see an error in my /var/log/messages file when I'm logging in to this
instance of RT. Fresh install of RT 3.8.7 on SLES10 64-bit. What does this
imply? The mysql database cashmgt exists and I can login with the default root
credentials, I just don't how to interpret the message.
Thanks, M
Running SuSE Linux, eDirectory, LDAP, RT 3.8.7. In my test setting, I can query
ldap anonymously. I downloaded RT-Authen-ExternalAuth-0.08.tar.gz and installed
it. I notice the wiki page (http://wiki.bestpractical.com/view/ExternalAuth )
says to "answer the prompt as to your RT base directory",
configs are
completely different. Above, you are trying to configure RT to use
mod_perl; my instructions use FastCGI, specifically the non-Apache
module available via the standard RedHat RPM repos.
--
James Moseley
610-934-7307
___
http://lists.bestpractical
her RPM,
etc.
I do have perl-IO-Socket-INET6 installed on my system, though. So I'd
go with that.
--
James Moseley
610-934-7307
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.co
ractical.com/pipermail/rt-users/2009-April/058693.html
--
James
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets w
The idea here that if a specific device is down and causing an outage to a
number of systems, that when the first ticket is created and a CF is set to
"Outage" that it will generate a Parent ticket for the Outage and link any
following tickets created for that Outage. For some reason it was worki
1 - 100 of 263 matches
Mail list logo
