Alberto,
They shouldn't be able to Steal a ticket (which means it already has
an owner) unless that right is being granted somewhere. Have you looked
at your global rights? Have you check memberships in groups and roles
and compare the rights granted to those? HAve you checked both
To all,
I am VERY confused. I went to Bestpractical
(http://cpansearch.perl.org/src/FALCONE/RT-Extensions) to download the
CommandByEmail Extension. I am on 3.6.4 so I'm unsure that .06 will
work for me. I went to insatlling Instruction and it mentioned the
install commands and also
JAlexson,
I, too, have wondered if there was a way to modify RT to allow a User
to select one specific Queue as the one to appear first on the
drop-down. In our installation, a User may be able to create tickets in
many queues, but 90% of these may be in one queue.
Jesse, are
Jerrad,
What if two different sets of users put the ! in front of different
queues? Especially if they can creates tickets in the same queues but
want a different queue sequence? I was thinking of some sort of user
preference. Thanks.
Kenn
LBNL
On 2/11/2009 11:00 AM, Jerrad Pierce
To all,
Thanks to Kristian Davies I have modifed my time entries to allow only
Days. The data is stores as is, which is perfect. If someone enters
5, it is stored as 5. However, when I display a ticket, it still
shows min next to the time fields. How can I get the time Displays to
Raed,
Are talking about being able to navigate to Custom Fields from
Configuration?
Kenn
LBNL
On 2/6/2009 9:03 AM, Raed El-Hames wrote:
Hi;
I am running (still) version 3.6.2 and noticed a while ago that the
Tab(link) for custom fields is missing from both the Admin/Users and
To all,
I'm about to install the CommandByEmail extension and I am on 3.6.4.
I have a couple questions:
1) Can I use the latest version with 3.6.4?
2) When I go to Tools-Offline I see what appears to be a form for
creating a ticket. Is this the basic format to be used
Laura,
I'm only on 3.6.4 so my comment may be out of date. I don't think
that's possible in configuration. If a CF is set up to be mandatory,
then whenever it is applied to a queue, those tickets will require an
entry. What you can do is remove the Mandatory setting and then write
a
sample code that would check the field and
return 0
when empty? I'd really appreciate it.
Thanks,
Laura
Kenneth Crocker wrote:
Laura,
I'm only on 3.6.4 so my comment may be out of date. I don't
think
that's possible
(not mandatory) to the customer support queue(mandatory)?
Kenneth Crocker wrote:
Laura,
Although I hate redundancy and as an ex-DBA I have always believed 1
field/1 name, I have to agree with Todd :-). RT is not an accounting
system or parts system where everything has to be tidy, etc
it.
Thanks,
Laura
Kenneth Crocker wrote:
Laura,
I'm only on 3.6.4 so my comment may be out of date. I don't think
that's possible in configuration. If a CF is set up to be mandatory,
then whenever it is applied to a queue, those tickets will require an
entry. What you can do
Kristian,
Thanks. I'll give it a try.
Kenn
LBNL
On 2/4/2009 2:46 AM, Kristian Davies wrote:
Not my code, but in the interest of sharing:
local/html/Elements/SelectTimeUnits
%# END BPS TAGGED BLOCK }}}
% my $selected = 'minutes';
% $selected = 'hours' if $minutes 60;
%
Dan,
I may be wrong, but I believe you can order the sequence of scrips by
the name field. I put a 1a, 1b, 2a, 2c in front of the name of several
scrips I have that run for the same transaction, but need them to run in
sequence. That and setting the TransactionBatch to 1 works for me.
Jim,
I'mnot sure, but I think you have to remove that particular entry from
the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
Set($HomepageComponents,
Hi all,
I have a Custom Field that is Select One Value. I recently added some
new values and then identified them with categories. When a User updates
that CF, the new value goes in, but an error message appears as User
asked for an unknown update type for custom field Work-Status for
Jerrad,
Thanks. Is this available in 3.6.4?
Kenn
LBNL
On 2/1/2009 1:03 PM, Jerrad Pierce wrote:
See share/html/Elements/SelectTimeUnits
But I'd just tell them to multiply by 8 business hours per day.
___
Dan,
I didn't see a template listed. listed. I don't think an Email can be
sent without one.
Kenn
LBNL
On 2/2/2009 4:05 PM, Dan O'Neill wrote:
Enclosed is a script that adds one or more AdminCC's to a ticket during
Create. This does not cause the AdminCC's to receive an email.
Cassandra,
We found that by merely creating a new queue to act as the initial
request queue (where tickets are reviewed before approving them and
moving them to a queue where they are owned and worked on) was a lot
simpler. The privileges and Email are WAY more consistent. We wrote a
To all,
Is there a way in 3.8.2 to enter and store the data in the Time
fields in days? If not, has anyone made their own modifications to do
so? I need this one badly. It's a major requirement for my users. Thanks
in advance.
Kenn
LBNL
Jerrad,
I'm not sure what you got out of the box or if someone deleted a global
scrip, but I'll walk you thru it. By the way, There are may
installations (like ours) that do not want all sorts of Email filling up
their inbox, so we have kept our Global notifications to a minimum and
Jerrad,
Not that I know of. Rights for roles have to be set up just like for a
user-defined group and Custom Fields. RT has no way of knowing what
rights you want a person to have, who is going to manage the queue, who
will have modify rights to a ticket, who is allowed to make
Jerrad,
The limit for attachments is set in the RT_SiteConfig.pm file in
$RTHOME-etc directory.
Kenn
LBNL
On 1/27/2009 10:15 AM, Jerrad Pierce wrote:
Okay, still no idea what's causing the commit failure,
but I have determined that the attachment link code
(adapted form wiki
To all,
I'm using 3.6.4 and was wondering if anyone has found a way to define a
Custom Field with check boxes. Thanks.
Kenn
LBNL
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To all,
I am using Category to create sun-sets of a general list of values
for a Custom Field. An example value would be open which would occurs
several times in a CF due to it's inclusion under several Categories.
When RT Query offers the CF for selection, it has contains as an
Tariq,
OR, you could also write a scrip that adds the other person of the
group as a requestor and then set the privilege ShowTicket for
Requestors only. You didn't say anything about owners, so I am
assuming when you say his ticket, you meant the requestor. Hope this
helps.
Kenn
to see the preselected values
right after the form with the new ticket is displayed. Is there any
chance to do that? If not I sill use the action onCreate.
Thank you for reply,
Tom.
Kenneth Crocker napsal(a):
Tomas,
When did you want this to happen? At create time? Just write
To all,
Does anyone know of any reason I should NOT use the latest
CommandByEmail extension with RT 3.6.4?
Kenn
LBNL
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Joseph,
I have never run into that problem, however, I'm sure my permissions
are set uyp differently. Of those permissions you listed, the only
permission I can think of that might cause this is the ShowTicket. If
someone does not have that permission, they quite possibly might not be
Tomas,
When did you want this to happen? At create time? Just write a scrip
with the condition to when you want it to happen (may have to make this
user-defined) and then write an action to set the value of the CF. IF
this is the case and you have trouble with the scrip, I have many
To all,
I'm afraid my upgrade to 3.8.2 is gonna be delayed a few months due to
some more pressing requirements. One of those is to get CommandByEmail
up and running. WE haven't used it before. We are currently on 3.6.4.
Other than changing our RT_SiteConfig.pm file, are there any
To all,
I sent this before and got no response. Is it showing?
We are planning to move up to 3.8.2 soon (a month?). One of the things
my users do not like is that there are many CF's that are sowing up in
their Modify Ticket screen that some use, some don't ,but needs to be
To all,
I also sent this and received no response. I'm wondering if they
are getting thru?
We have many users that like to create their own tickets from the email
they get from their users (requestors). That way they can copy the part
of the email body that makes sense and leave
James,
Actually, the Custom Fields are all over the place, even though we set
up the sequence for the queue (Config-Queues-select Queue-Custom
Fields). What I was hoping was that the queue setting would actually
work in 3.8.2 (it doesn't in 3.6.4 which is what we have) and perhaps
To all,
We are planning to move up to 3.8.2 soon (a month?). One of the tings
my users do not like is that there are many CF's that are sowing up in
their Modify Ticket screen that some use, some don't ,but needs to be
available for all. They want to be able to move the one's they do
To all,
WE have many users that like to create their own tickets from email
they get from their users (requestors). That way they can copy the part
of the email that makes sense and leave out all the redundant verbage,
etc. The problem lies in the fact that when they copy paste the
On 12/17/2008 3:12 PM, Kenneth Crocker wrote:
Stephen,
Here's another interesting test result; I had this same user create a
ticket in MY queue, which allows any privileged user the SeeQueue and
CreateTicket rights. Then I had this person create a ticket in his own
queue, make
Robert,
Try using this for you User-defined condition.
my $trans = $self-TransactionObj;
return ($trans-Type eq Status
$trans-NewValue eq resolved);
I use this for all the notifications I want to send out and just make
the New-Value specific to what I want. Hope this
Robert,
If your requestor is getting two notices then either you have another
scrip that is sending one OR your user is also another type of recipient
that is getting the notification.
Kenn
LBNL
On 12/18/2008 3:42 PM, Robert Munsch wrote:
Try using this for you User-defined
-0500, Kenneth Crocker kfcroc...@lbl.gov
wrote:
To all,
I thought I understood most of the permission relationships in RT,
but
I find I'm a bit stumped with a problem I'm having. I know that to move
a ticket from one queue to another queue that person/group initiating
the move must
be able to have
him in a group. Of course, I checked anyway.
Kenn
LBNL
On 12/16/2008 1:17 PM, Stephen Turner wrote:
On Tue, 16 Dec 2008 16:06:53 -0500, Kenneth Crocker kfcroc...@lbl.gov
wrote:
To all,
I thought I understood most of the permission relationships in RT,
but
I find
, No joy.?
Kenn
LBNL
On 12/17/2008 12:27 PM, Stephen Turner wrote:
On Wed, 17 Dec 2008 15:22:24 -0500, Kenneth Crocker kfcroc...@lbl.gov
wrote:
Stephen,
I tried the following tests:
1) added rights to the first group for target queue. No Joy.
2) tried to have owner move
To all,
I thought I understood most of the permission relationships in RT, but
I find I'm a bit stumped with a problem I'm having. I know that to move
a ticket from one queue to another queue that person/group initiating
the move must have SeeQueue and CreateTicket rights for the
Jason,
I can think of only 1 way. It would mean finding some way to get all
members of a group listed as the Requestors for each ticket in the
queue. Then you grant ShowTicket to the Requestor role only. I'm not
sure how to get all of the members of a certain group included as
]
wrote:
On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker [EMAIL PROTECTED]
wrote:
Jason,
I can think of only 1 way. It would mean finding some way to get
all
members of a group listed as the Requestors for each ticket in the
queue.
Then you grant ShowTicket to the Requestor role
TO all,
We're having another problem with the API. According to
http://wiki.bestpractical.com/view/CliBasics, Custom Fields on a Ticket
can be populated via RT::Ticket-Create(). However, we have a Global CF
called Description that is not being populated, and I suspect other
custom
To all,
We are writing a program to move an old legacy system into RT using
Perl/API. When we try to create a ticket we get an error on creator.
There appears to be a bug in the API. Normal behavior when I call
$ticket-Create() is for it to convert LDAP style strings in the
To All,
We are trying to run perl program using API. It won't let us create any
tickets. We keep getting an error saying we don't have privileges to
create tickets in the queue we are trying this on.
First question, when using API, what user are we signed in on?
RT_System? If
Jon,
You're situation is similar to ours with a few differences. We only
move the ticket to a support queue once, after it is initally approved
for work. Once there, it is modified by the support personnel until it
is ready for our QA workFlow. We have several Custom Fields in play
Emmanuel,
That's really good news. I'd rather wait until we upgrade than to mess
around in the code. Thanks for the info.
Kenn
LBNL
On 11/7/2008 12:34 AM, Emmanuel Lacour wrote:
On Thu, Nov 06, 2008 at 10:24:38AM -0800, Kenneth Crocker wrote:
To List,
I have a user
, 2008 at 5:41 PM, Kenneth Crocker [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
Victor,
Put all those users in the same group and grant
CreateTicket, ReplyToTicket, SeeQueue, ShowTicket for the
group for that Queue. That should do it. I'd save the Modifyticket
To List,
I have a user that wants to know if I can change RT to allow that last
Queue Selection from the New Ticket option (in the upper right hand of
the screen) to STAY as last selected until changed. Her reason is that
just because she is allowed to create tickets in 10 different
Victor,
Put all those users in the same group and grant CreateTicket,
ReplyToTicket, SeeQueue, ShowTicket for the group for that Queue.
That should do it. I'd save the Modifyticket for the people that
actually do the work on the ticket. Hope this helps.
Kenn
LBNL
On 11/5/2008 4:43
Michael,
Is that group identifiable to LDAP? If so, set your LDAP filter for it.
Kenn
LBNL
On 11/5/2008 7:28 AM, Michael Bieniek wrote:
Hi,
my LDAP authentications works very well for me. Now i want that only
users whitch are in group 'lg_rt_ticketsystem' are allowed to log in. I
Don,
We have over 115 Queues and about 6 major groups. When the members of
each group looks at their unowned tickets, they only the the tickets
in the queues they have access to. If I am in RT, but not in a group
that has access to your queue, then I will not see any new tickets in
Chris,
Actually, you also need to check if the old owner was Nobody. I use
this scrip condition:
#
# check transaction as an owner change; no spam for nobody
#
my $transaction = $self-TransactionObj;
return 0 unless $self-TransactionObj-Field eq 'Owner';
return 0 if
Monti,
I would have a user-defined condition to check if the transaction is a
Take and the previous owner was nobody and any other condition and
then in the user-defined Clean-up code I would set the Queue to
whatever. Hope this helps.
Kenn
LBNL
On 11/4/2008 8:20 AM, Monti gmail
To all,
I haven't heard from anyone yet. I'm on RT 3.6.6 and have set my
homepage configuration as:
Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);
MyAdminQueues does show as an option and neither does
QuickCreate, which is correct.
?)?
The config file option, I think, only displays what is available when
you set up your own page, I don't believe it disables something which is
already set.
Kenneth Crocker wrote:
To all,
I haven't heard from anyone yet. I'm on RT 3.6.6 and have set my
homepage configuration
can't find it at the moment but I believe there was a write-up on the
wiki for how to reset those prefs for everyone to be what you want.
Kenneth Crocker wrote:
Drew,
Well, obviously, I could be wrong, but it was my understanding
that the point of the selection list for a home page
To RT List,
I am having trouble with a Mandatory Custom Field. RT requires that
the field be filled in when a ticket is created. I really just want it
filled out before it is allowed to be resolved. I can't think of any
way to do this other than removing the Mandatory requirement and
To all,
I have my homepage options (3.6.6) set as:
Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);
MyAdminQueues does show as an option and neither does QuickCreate.
However, on the bottom of every User's homepage, The QuickCreate
Monti,
Try this: From: {$Ticket-QueueObj-Name}. Make sure you have a blank
line after any headers. Hope this helps.
Kenn
LBNL
On 11/3/2008 1:17 PM, Monti gmail wrote:
Hi, sorry to nag, anyone has the knowledge to assist with my issue below?
Thank you.
On Sun, Nov 2, 2008 at 11:03
Alex,
Two things, one is that the user must be a member in the group that has
the required rights to that queue, the second is the ModifyTicket
right must be given to that group for that queue. I assume they already
have SeeQueue, OwnTicket, etc. Hope this helps.
Kenn
LBNL
On
wrote:
On 2008/10/31 Kenneth Crocker [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
Alex,
Two things, one is that the user must be a member in the
group that has the required rights to that queue, the second is the
ModifyTicket right must be given to that group
, including those
necessary to change ticket ownership (not just own/take/steal tickets)?
Thanks,
-gabe
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 29, 2008 4:26 PM
To: Gabriel Cadieux
Cc: rt-users@lists.bestpractical.com
Subject: Re
Gabriel,
This is accomplished using privileges and groups. You could also grant
individual Users the right to own tickets in a queue, but that would be
a maintenance nightmare. By default, RT will display on the Owner drop
down any and all members of any group that has the OwnTicket
Andy,
I'm a little confused.DO you want to add an AdminCc as a recipient of
the notification or do you actually want to add this user as an AdminCC
Watcher of the queue or just add them as an AdminCc for the ticket?
Oh, by the way, you used as an example of a ticket being owned by
, Kenneth Crocker [EMAIL PROTECTED]
wrote:
Custom Action Prep Code:
my $ticket = $self-TicketObj;
return unless ($ticket-OwnerObj-Name() eq 'Nobody' );
You'll need to return 1 if you want to continue to action cleanup, 0
otherwise.
Custom Action Cleanup Code:
$ticket-SetOwner-Name
To all,
I'm trying to pre-set a ticket owner based on the value of an incoming
CF that is set during ticket creation. What I have is this
Condition: On Create
Action: User-Defined
Template: Blank
Stage: TransactionBatch
Custom Action Prep Code:
my $ticket = $self-TicketObj;
return
Tim,
Do NOT delete those rows. The USERS, GROUPS, GROUPMEMBERS,
CACHEDGROUPMEMBERS may have realtionships with PRINCIPALS, ACL,
ATTACHEMENTS (IF there are any attachments sent via email by any of
them), ATTRIBUTES (If they have any saved searches), and, of course,
TICKETS. I found
Ruslan,
Thanks. That did it.
Kenn
LBNL
On 10/21/2008 8:31 PM, Ruslan Zakirov wrote:
Condition: On Create
Action Code:
$self-TicketObj-Owner - returns owner id
$self-TicketObj-OwnerObj - returns owner as RT::User object
On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker [EMAIL
that evaluates the FROM
queue on a merge and if no the same as the TO queue, do not complete
the transaction, or if that's not possible, UNDO the transaction. Just a
thought.
Kenn
LBNL
On 10/21/2008 5:35 AM, Rana Tanveer wrote:
Thanks Kenneth Crocker for you quick response
might be but some other fellow
To list,
I am trying to capture the ticket owner as the ticket is created (via
Web) and I'm not sure of how to code that. I know how to ensure that I'm
checking a WebUI transaction and the transaction creator, but don't know
how to get the ticket owner on creation. Help?? Thanks.
-SetOwner($owner_id, 'Force');
}
return 1;
There are, of course, variations for checking on the owner being
Nobody like: $RT::Nobody-Id. But I think you all get the idea.
Kenn
LBNL
On 10/21/2008 8:02 AM, Richard Hartmann wrote:
On Tue, Oct 21, 2008 at 02:22, Kenneth Crocker
Sean,
What autorization extensions are you using in your RT_SiteConfig.pm
settings?
Kenn
LBNL
On 10/20/2008 12:25 PM, Sean McCreadie wrote:
Also, when I look at messages log it has this error every time I click
on create:
“RT: Couldn't get principal for not loaded
Dorothea,
That's the very reason RT came up with turning OFF the actor. I don't
think they can have it both ways. If they are doing the transaction,
then they already KNOW they did it and RT STILL keeps the trans in
history. You might have to write a scrip that examines the creator
Richard,
I thought there was already a hyperlink connection ability available
when setting up a CF called Link Values To.
Kenn
LBNL
On 10/20/2008 3:36 AM, Richard Hartmann wrote:
Apparently what I asked is not possible, by default.
Would it make sense to create a feature request
Rana,
When you merged the initial ticket, did you merge it into a ticket in
the same queue?
Kenn
LBNL
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. http://3.6.5. on a Fedora 9 Machine, everything
is fine
but on my few merged ticket i get the
Richard,
I'm not sure I understand WHY you are creating new conditions. If you
are trying to create your own scrips for non-default situations, I would
recommend setting the Condition to User-defined and coding the correct
perl for that condition. I do not understand why you would
. Should I disable them in
RT_Siteconfig to test? Thanks for the quick response.
Sean
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, October 20, 2008 12:32 PM
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Error trying
Violetta,
I missed this thread. What are you trying to do?
Kenn
LBNL
On 10/19/2008 11:53 PM, Violetta Wawryk wrote:
Hi Gene,
good idea, thanks. But didn't work either. The scip is than always
applicable and always applies the customfield which it should not do. *args*
I also
in the directories. Just a thought.
Kenn
LBNL
On 10/20/2008 1:44 PM, Richard Hartmann wrote:
On Mon, Oct 20, 2008 at 21:50, Kenneth Crocker [EMAIL PROTECTED] wrote:
I'm not sure I understand WHY you are creating new conditions.
Because I need to test on the status of CF.{zabbix_event_status
zbigniew,
I solved this by writing a global scrip that moves the creator of the
transaction into the owner field when the ticket is resolved AND the
owner = nobody. I do the same thing for when a ticket is opened. That
way they don't have to do a take and THEN own open it.
Kenn
LBNL
Violetta,
Try something like this:
# condition execution on value of CF CFA
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Timothy,
There could be a couple reasons for this. For example, if the scrip
action is Notify Others and you only have Watcher CC's, then they
don't get included. There is a distinction between Watcher CC's,
Others (added CC's at the time of clicking Update when in Reply) and
also,
Helmuth,
Or my $whomever = $self-TransactionObj-CreatorObj-Name;.You could
also get the user's ID. Hope this helps.
Kenn
LBNL
On 10/17/2008 11:06 AM, Gene LeDuc wrote:
You probably want the creator of the transaction:
$self-TransactionObj-CreatorObj-RealName
At 10:59 AM
Helmuth,
Try this:
Updated by: {$Ticket-CreatorObj-Name} OR
Updated by: {$Ticket-CreatorObj-RealName}
Kenn
LBNL
On 10/17/2008 12:58 PM, Helmuth Ramirez wrote:
Thanks Gene,
Although I'm clearing doing something wrong. I am putting the following
in my template:
Updated by:
To all,
I noticed that in 3.6.x, the format required when entering the due date
for a reminder is (/mm/dd). Is there a way to make this the format
for other dates, like the Due Date for the ticket itself or for a
Custom Field? Thanks in advance.
Kenn
LBNL
Monti,
I believe you have to set your configuration to allow the queues to
accept email directly to the correspondance email address.
Kenn
LBNL
On 10/15/2008 10:10 AM, Monti gmail wrote:
According to the documents I looked in, it is only possible to create
new ticket is from WEB
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Kenneth
Crocker
Sent: Friday, October 10, 2008 6:09 PM
To: rt Users
Subject: [rt-users] Modify the Create Ticket screen
DUH!
I'm such an idiot. I found it and fixed it on my own. I HATE
Jacob,
I'll give ti a shot. THanks.
Kenn
On 10/13/2008 11:36 AM, Jacob Helwig wrote:
On Mon, Oct 13, 2008 at 11:27, Kenneth Crocker [EMAIL PROTECTED] wrote:
Panu,
I think I've found my problem. I am not able to run comfigure as it is
written with the upgrade. I need
Panu,
When I run from //rt/src/rt-3.8.1 OR from //rt/src and just
enter make testdeps I get command not found. Could THAT be a problem?
Am I running some old software when I run /tools/bin/ make testdeps?
Kenn
LBNL
On 10/9/2008 11:44 PM, Panu wrote:
From: Kenneth Crocker
Filipe,
That could easily be the MySupportQueues, found in
/share/html/Elements. To change what it shows, you need to copy the it
from share to your local/html/Elements directory and make your change
there. Then, on you hopme page in rt, edit it to include the
MySupportQueues query.
To all,
I am trying to remove the Describe the Issue display on the screen
where a ticket is created. I went to //share/html/Ticket and looked
around to see what I could recognise. I found where everything up to the
subject is set up, but after that, it looks like it goes straight
DUH!
I'm such an idiot. I found it and fixed it on my own. I HATE it when I
do that. Sorry folks.
Kenn
LBNL
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what is needed. That
helps the understanding a bit.
Any clues as to why the C compiler is needed? Thanks.
Kenn
LBNL
On 10/9/2008 6:01 AM, Stephen Turner wrote:
On Wed, 08 Oct 2008 17:46:36 -0400, Kenneth Crocker [EMAIL PROTECTED]
wrote:
where '' is really something I can't
installed 3.6.4 on.
Any help is greatly appreciated.
Kenn
LBNL
On 10/9/2008 12:07 AM, Joop wrote:
Kenneth Crocker wrote:
To all,
The regular guy who has done our installs before is no longer
available, so I ended up with this little task. In trying to install
3.8.1, I ran
Violetta,
If you have a scrip that modifies ticket data that is ALSO set by
default RT code, you need to make the STAGE of the scrip in batch
mode. That should do it. I've had that problem before and that fixed it.
Kenn
LBNL
On 10/9/2008 5:30 AM, Violetta Wawryk wrote:
Hey,
My
(Kenneth Crocker)
2. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)
3. Re: RT 3.8.: Customize RT at a glance (Sean McCreadie)
--
Message: 1
Date: Wed, 08 Oct 2008 14:46:36 -0700
From: Kenneth Crocker [EMAIL
Wege wrote:
Kenneth Crocker wrote:
Any clues as to why the C compiler is needed? Thanks.
Not all Perl modules are Pure Perl modules which means that for example
GD has a Perl interface to the gd.so which fixdeps will try to compile
for you.
That is probably not the right thing to say
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