[rt-users] Auto create user default password

Is there a way when a user is auto created because of an email they sent to have a password set for them automatically when the user is created? Mark Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring!

[rt-users] Ticket taken search

Is there a way in advanced search to see all the tickets taken by a user even if they are not the current owner? Mark RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] rt-crontool question

Correct but Owner does not work neither does anything I seem to enter this is the error with Owner [error]: 'Owner' is not principal id, group name, user name, user email address or any email address (/opt/rt4/bin/../lib/RT/Action/NotifyGroup.pm:131) Mark -Original Message- From:

Re: [rt-users] rt-crontool question

Ok I changed everything and still get errors /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg Status = 'open' --condition RT::Condition::UntouchedInHours --condition-arg '1'--action RT::Action::NotifyGroup --action-arg '$owner' --template '21' --transaction 'last'

Re: [rt-users] rt-crontool question

I am trying to get it to notify whoever the owner of the ticket is and that is from what I can see is the variable for the tickets owner mark RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

[rt-users] rt-crontool question

I have 3 things we did from cron we updated to 4.0.2 from 3.6 and they don’t work now. Can someone advise what I have to change ## At 3 am everyday send a notification to the requestors of tickets in custpndng untouched for 3 days 30 3 */1 * * root /opt/rt4/bin/rt-crontool --search

Re: [rt-users] rt-crontool question

- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, February 03, 2012 2:01 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt-crontool question On Fri, Feb 03, 2012 at 01:39:15PM -0500, Mark

[rt-users] Search issue

If we try to search using the quick search box on the main page we can not search for a number because rt thinks it has to search for a ticket number. Being an ITSP we often have phone numbers in the subject line we want to look for and if we could search from there it would be much easier Any

Re: [rt-users] Search issue

Thanks Ken no rush but I would love a solution Mark -Original Message- From: k...@rice.edu [mailto:k...@rice.edu] Sent: Wednesday, November 23, 2011 2:48 PM To: Mark Fuller Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Search issue On Wed, Nov 23, 2011 at 02:43:57PM -0500

Re: [rt-users] Search issue

] Search issue On Wed, Nov 23, 2011 at 02:43:57PM -0500, Mark Fuller wrote: If we try to search using the quick search box on the main page we can not search for a number because rt thinks it has to search for a ticket number. Being an ITSP we often have phone numbers in the subject line we

Re: [rt-users] RT and Vtiger integration redux

Yes I wish I could get some help we ended up just using a custom field both to link the Vtiger customer and RT ticket together it is kind of a pain but we did make links at least. We chose not to pay to have the link down mainly because our other systems are already linked into vtiger with some

[rt-users] help with a script needed

we have several different queues that are internal processing queues that get automated emails the subject lines are exactly the same each time. getting them into the queue is not an issue but i want to set the owner to a specific person yet still notify all admins of the new ticket and i have

Re: [rt-users] RT Mobile for iPhone (Dustin Collins)

We use RT for all of our operations and a mobile interface would be great we have users that do not have smart phones but still would be able to handle basic things. We have RTFM in use as well and just for them to be able to do some canned responses would be great and for those of us who live RT

[rt-users] Single user for domains

Is there a way to create a single user for a domain where all email addresses from @foo.com are considered a single user? And they can see all the tickets for their domain? Mark Fuller BandTel Customer Care 603-528-6538 Option 2 603-528-6937 FAX

RE: [rt-users] take and resolve actions via email

future correspondence will work. Again I am new to RT but we love it and are expanding it's use. I thought about command by email but the CTO is concerned as am I with security and this seems the safer way. Also we do want to comment via email Mark Fuller BandTel Engineering 603-528-6538 Option

RE: [rt-users] take and resolve actions via email

) $Transaction-Content =~ /\bok\s/i; return $val; } and that works perfect for my level 2 and 3 support groups Mark Fuller BandTel Engineering 603-528-6538 Option 2 603-528-6937 FAX -Original Message- From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 27, 2007 3:50 PM

RE: [rt-users] take and resolve actions via email

I am interested in that script Mark Fuller BandTel Engineering 603-528-6538 Option 2 603-528-6937 FAX -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gene LeDuc Sent: Monday, November 26, 2007 11:29 AM To: Asrai khn Cc: rt-users

RE: [rt-users] take and resolve actions via email

Thanks is there a way to have it be a comment only so that only the admin cc's get it? Mark Fuller BandTel Engineering 603-528-6538 Option 2 603-528-6937 FAX -Original Message- From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Monday, November 26, 2007 12:26 PM To: Mark Fuller Cc

[rt-users] Auto close tickets

the ticket and send a note the ticket was closed due to lack of response. Mark Fuller ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED