Re: [sipx-users] Problems remain after linear upgrade

2011-08-26 Thread ITNC Support
Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Organization: SipXecs Forum In-Reply-To: <94db29d614768e49b68e95b929bcafd0036cc...@earwax1.uent.com> X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <62894> Message-ID: Before I disable the "Enable for external calls" fea

Re: [sipx-users] Problems remain after linear upgrade

2011-08-26 Thread ITNC Support
Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Organization: SipXecs Forum In-Reply-To: X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <62892> Message-ID: Thank you all for the advice. I will try out the solutions mentioned above. ___

[sipx-users] Problems remain after linear upgrade

2011-08-26 Thread ITNC Support
Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Organization: SipXecs Forum X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <62888> Message-ID: We followed the advice given to us in this forum in regards to upgrading a sipxecs server. I performed the upgrade in steps f

Re: [sipx-users] Configuration File changes in 4.0x to 4.4

2011-08-23 Thread ITNC Support
Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Organization: SipXecs Forum In-Reply-To: X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <62830> Message-ID: Thank you very much for the information. We will be updating the software in the recommended linear fashion. __

Re: [sipx-users] Email and VoiceMail Issues After Upgrade From Sipexs 4.0.1-015823 to SipXecs 4.4.0

2011-08-23 Thread support
Thanks all, We'll take these suggestions. I just spoke with one of the tech's who was working on this originally. They had attempted an upgrade to 4.0.5 but the CentOS repo files had been removed (not SipXecs repo files but the CentOS files). So CentOS could not install any of the package

[sipx-users] Configuration File changes in 4.0x to 4.4

2011-08-23 Thread ITNC Support
Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Organization: SipXecs Forum X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <62824> Message-ID: It is our understanding that upgrading sipxecs should be done in a linear fashion in order to avoid problems with voicemail a

Re: [sipx-users] Email and VoiceMail Issues After Upgrade From Sipexs 4.0.1-015823 to SipXecs 4.4.0

2011-08-23 Thread support
It was after talking to my supervisor that I was told we weren't concerned about the old config. I was told to just ask about how to configure the voicemail since we are new to this system. From: supp...@itnc.biz [mailto:supp...@itnc.biz] Sent: Tuesday, August 23, 2011 1:44 PM To: 'supp...

Re: [sipx-users] Email and VoiceMail Issues After Upgrade From Sipexs 4.0.1-015823 to SipXecs 4.4.0

2011-08-23 Thread support
We aren't concerned about the old voicemail settings at this point. How do we setup the voicemail from scratch. We need to setup a voicemail for each phone and the 4 individual companies also need to have a general mailbox. How do we setup the voicemail for the phones and any general mailboxes?

[sipx-users] Email and VoiceMail Issues After Upgrade From Sipexs 4.0.1-015823 to SipXecs 4.4.0

2011-08-23 Thread support
We didn't do an upgrade. We did a fresh install to a virtual machine and restored the config. I see that Josh Patten upgraded from 4.0.5>4.2.1>4.4.0 but I have a lot of reponses on other issues and may have missed an email upgrading to 4.2.1 1st. So doing a fresh install of 4.4.0 as we did and

Re: [sipx-users] Attempt To Make Callls But Never Successully Invite Sent Over and Over

2011-08-23 Thread support
and the date/time were wrong after we > rebooted the SipXecs because it froze while we were in it look for the cause > of poor quality which had just returned. We restored a recent backup to the > SipXecs thinking that the config may have been corrupted during the system > hang. N

[sipx-users] Email and VoiceMail Issues After Upgrade From Sipexs 4.0.1-015823 to SipXecs 4.4.0

2011-08-23 Thread support
We recently had to upgrade our client's phone system From Sipexs 4.0.1-015823 to SipXecs 4.4.0 because they were unable place or receive outside calls. I had submitted an email on that issue with subject of "Re: [sipx-users] Attempt To Make Callls But NeverSuccessully Invite Sent O

Re: [sipx-users] Attempt To Make Callls But Never Successully Invite Sent Over and Over

2011-08-20 Thread support
Xecs thinking that the config may have been corrupted during the system > hang. Note prior to restoring the config, calls to/from outside worked, > only the date/timer were wrong and internal transfers did not work. Since > the restore they cannot send or receive calls to the outsid

Re: [sipx-users] Critical Issue 503 Transversal License Limit Has Been Reached

2011-08-20 Thread support
ase contact your reseller to upgrade with more SIP Traversal Licenses."  Upon talking with support of the SBC and ITSP, they analyzed packet captures and noticed that if a call is placed...the ITSP sends us an invite, then we send an invite back to them and this happens multiple times over an

[sipx-users] Attempt To Make Callls But Never Successully Invite Sent Over and Over

2011-08-20 Thread support
l licenses limit has been reached. Please contact your reseller to upgrade with more SIP Traversal Licenses."  Upon talking with support of the SBC and ITSP, they analyzed packet captures and noticed that if a call is placed...the ITSP sends us an invite, then we send an invite back to them a

[sipx-users] Critical Issue 503 Transversal License Limit Has Been Reached

2011-08-18 Thread support
--Please enter your response above this line--Our client is using SipXConfig 4.0.1-015823  We are unable to make outgoing calls are receive incoming calls.  We had BroadVox (Their SIP provider monitor the network as we called)  They seen the traffic getting to them, but were seeing the following er

Re: [sipx-users] Configuring The SoundPoint IP BEM For PolyCom SoundPoint IP 650 SIP Phone

2011-08-11 Thread support
--Please enter your response above this line--Does anyone have any suggestions on this issue, besides an update.  We'll update if needed, but right now they aren't having any other phone issues and I wanted to hold off on the update as a last resort to prevent inducing the possibility of other issu

[sipx-users] Configuring The SoundPoint IP BEM For PolyCom SoundPoint IP 650 SIP Phone

2011-08-02 Thread support
--Please enter your response above this line--We have a customer who is uing the PolyCom SoundPoint IP BEM (Button Expansion Module) on some of the phones PolyCom SoundPoint IP 650 SIP  They have recently added a BEM to another phone need the settings on the BEM to mirror another user's.  They are

Re: [sipx-users] Poor Call Quality and Issues Transferring Calls On SipXecs 4.0.1-015823

2011-07-29 Thread support
--Please enter your response above this line--Can anyone tell me which logs we need to look at on this?On Fri, Jul 29, 2011 at 10:54 AM, Tony Graziano wrote:> #4 and parts of #5 really point to no qos or shaping on the internet > connection. if ntp cant sync in a reas

Re: [sipx-users] Poor Call Quality and Issues Transferring Calls On SipXecs 4.0.1-015823

2011-07-29 Thread support
haven't checked the latency between the itsp and the sbc yet.  The itsp support was unavailable last night, but we can check that if needed.4) The customer is on a 5 MB EIA circuit from windstream that provides 5MB up and down.  The ISP stated the signals between the Central Office and the Te

Re: [sipx-users] Poor Call Quality and Issues Transferring Calls On SipXecs 4.0.1-015823

2011-07-28 Thread support
--Please enter your response above this line--I'm not sure if this may be related to the call quality, but in the sipXproxy.log I found that the following error occurred several times throuhout the day."2011-07-28T08:13:47.439922Z":10822972:SIP:ERR:sipx.ebbrown.local:SipUserAgent-2:B6CFDB90:Sip

[sipx-users] Poor Call Quality and Issues Transferring Calls On SipXecs 4.0.1-015823

2011-07-28 Thread support
--Please enter your response above this line--We have a client who is using a SipXecs system with sipxconfig version 4.0.1-015823  For the past couple of days they’ve had issues with call quality.  On their end of the of the call the words were broken up, but on the other end of the call the qualit