On Fri, 18 May 2007 16:39:47 -0400
csnyder <[EMAIL PROTECTED]> wrote:
> On Fri, 18 May 2007 10:18:20 -0400
> > "Nicholas Tang" <[EMAIL PROTECTED]> wrote:
> >
> > > This is a really interesting concept. How would you deal with a.)
> > > priorities, b.) due dates, c.) simultaneous multiple users, a
On Fri, 18 May 2007 10:18:20 -0400
"Nicholas Tang" <[EMAIL PROTECTED]> wrote:
> This is a really interesting concept. How would you deal with a.)
> priorities, b.) due dates, c.) simultaneous multiple users, and finally
> d.) performance?
On 5/18/07, Michael B Allen <[EMAIL PROTECTED]> wrote
Hmmm ...
Developer needs source control, ticketing, bug tracking and billing
system all in one :-)
Thanks for the otrs.org link, haven't seen it before ...
- Jon
On May 18, 2007, at 11:06 AM, Ajai Khattri wrote:
On Thu, 17 May 2007, Jon Baer wrote:
Im sure either TRAC http://trac.edgewa
On Fri, 18 May 2007 11:40:41 -0400
Rolan Yang <[EMAIL PROTECTED]> wrote:
> Michael B Allen wrote:
> > On Fri, 18 May 2007 08:44:17 -0400
> > csnyder <[EMAIL PROTECTED]> wrote:
> >
> >> Mike, build it this weekend, then sell it to Aniesh. ;-)
> >>
> >
> > Ok, I'm gonna do it!
> >
> > But no
Michael B Allen wrote:
On Fri, 18 May 2007 08:44:17 -0400
csnyder <[EMAIL PROTECTED]> wrote:
Mike, build it this weekend, then sell it to Aniesh. ;-)
Ok, I'm gonna do it!
But not this weekend. And not next weekend. But maybe in June. Almost
definitely this year at least. Probably.
:-
On Fri, 18 May 2007 08:44:17 -0400
csnyder <[EMAIL PROTECTED]> wrote:
> On 5/17/07, Michael B Allen <[EMAIL PROTECTED]> wrote:
> > Hi CED,
> >
> > That does look like it's worth a look but it still doesn't look like the
> > "IMAP server is the ticket database" paradigm I'm talking about. One of
>
On Fri, 18 May 2007 10:18:20 -0400
"Nicholas Tang" <[EMAIL PROTECTED]> wrote:
> This is a really interesting concept. How would you deal with a.)
> priorities, b.) due dates, c.) simultaneous multiple users, and finally
> d.) performance?
>
> (The reason I ask about the last point is because we
Take a look at dP-helpdesk
http://linuxbox.com/tiki/tiki-index.php?page=dotProject+Packages
Ajai Khattri wrote:
On Fri, 18 May 2007, Aniesh joseph wrote:
I want to build a Support Ticket Sytem. I need to register for tickets
through mail.Two task is :
1. Whenever I recieved a mail from
On Thu, 17 May 2007, Jon Baer wrote:
> Im sure either TRAC http://trac.edgewall.org/ or TRAC-HACKS www.trac-
> hacks.org has it.
>
> This is a great (and what seems like) defacto ticketing system, I use
> it all the time and rarely ever work w/o it. I install it for free @
> client sites ju
On Fri, 18 May 2007, Aniesh joseph wrote:
> I want to build a Support Ticket Sytem. I need to register for tickets
> through mail.Two task is :
>
> 1. Whenever I recieved a mail from the clients, I have to register for a
> ticket.
>
> 2. Read the contents of the mail.
>
> I am working on LAMP.
This is a really interesting concept. How would you deal with a.)
priorities, b.) due dates, c.) simultaneous multiple users, and finally
d.) performance?
(The reason I ask about the last point is because we currently have ~200
non-closed (open, new, stalled, etc.) tickets, some of which have
thr
On 5/17/07, Michael B Allen <[EMAIL PROTECTED]> wrote:
Hi CED,
That does look like it's worth a look but it still doesn't look like the
"IMAP server is the ticket database" paradigm I'm talking about. One of
the main benefits of what I'm talking about is that you don't have to use
the applicatio
Rolan,
Thats a good idea too for a homegrown.
-Ed
- Original Message -
From: "Rolan Yang" <[EMAIL PROTECTED]>
To: "NYPHP Talk"
Sent: Friday, May 18, 2007 1:09 AM
Subject: Re: [nyphp-talk] Support Ticket Sytem
> Michael B Allen wrote:
> > There
On Fri, 18 May 2007 01:09:06 -0400
Rolan Yang <[EMAIL PROTECTED]> wrote:
> Michael B Allen wrote:
> > The support ticket system I always wanted was one that just used IMAP
> > for everything where the "tickets" where really just emails.
> This brings up another interesting question. What are you
Michael B Allen wrote:
There are a LOT of support ticket systems around. You might want to
checkout freshmeat.net. Unfortunately it seems like no particular one
ever never suits your needs (which explains why there are so many).
The support ticket system I always wanted was one that just used IM
Hi CED,
That does look like it's worth a look but it still doesn't look like the
"IMAP server is the ticket database" paradigm I'm talking about. One of
the main benefits of what I'm talking about is that you don't have to use
the application itself - you can just use your regular email. Correct
m
E-V-E-N-T-U-M
=D
>
> Hi Jon,
>
> Nope. That just converts between emails and trac tickets.
>
> Let me explain further what I'm interested in. What I want is very
> simple actually. I will no doubt write it myself eventually but I would
> be delighted if someone "stole" my idea (provided I c
Oh, and it can't have any XML, AJAX, Web 2.0 or fuzz like that. I
don't want to win awards, I just want to get s**t done.
Mike
On Thu, 17 May 2007 18:56:50 -0400
Michael B Allen <[EMAIL PROTECTED]> wrote:
> On Thu, 17 May 2007 18:38:02 -0400
> Jon Baer <[EMAIL PROTECTED]> wrote:
>
> > The syste
On Thu, 17 May 2007 18:38:02 -0400
Jon Baer <[EMAIL PROTECTED]> wrote:
> The system is called SARA, its a plugin for TRAC ...
>
> https://subtrac.sara.nl/oss/email2trac
>
> You were asking about email <-> email ticketing no?
Hi Jon,
Nope. That just converts between emails and trac tickets.
Le
The system is called SARA, its a plugin for TRAC ...
https://subtrac.sara.nl/oss/email2trac
You were asking about email <-> email ticketing no?
- Jon
On May 17, 2007, at 6:26 PM, Michael B Allen wrote:
On Thu, 17 May 2007 18:10:46 -0400
Jon Baer <[EMAIL PROTECTED]> wrote:
http://trac.edgew
HP Talk
Sent: Thursday, May 17, 2007 6:34 PM
Subject: Re: [nyphp-talk] Support Ticket Sytem
Hello,
I've also been looking for something: Eventum looks really great at first
glance.
- Ben
- Original Message -
From: CED
To: NYPHP Talk
Sent: Thursday, Ma
Hello,
I've also been looking for something: Eventum looks really great at first
glance.
- Ben
- Original Message -
From: CED
To: NYPHP Talk
Sent: Thursday, May 17, 2007 6:28 PM
Subject: Re: [nyphp-talk] Support Ticket Sytem
Eventum. Period. =D
Edward JS Prevo
Eventum. Period. =D
Edward JS Prevost II
[EMAIL PROTECTED]
www.EdwardPrevost.info
- Original Message -
From: Josh McCormack
To: NYPHP Talk
Sent: Thursday, May 17, 2007 6:19 PM
Subject: Re: [nyphp-talk] Support Ticket Sytem
Mantis is a PHP issue tracker that's pretty
On Thu, 17 May 2007 18:10:46 -0400
Jon Baer <[EMAIL PROTECTED]> wrote:
> http://trac.edgewall.org/
Just looked at it and clearly it's nothing like I described.
Mike
___
New York PHP Community Talk Mailing List
http://lists.nyphp.org/mailman/listinfo/ta
Mantis is a PHP issue tracker that's pretty good.
Josh
On 5/17/07, Jon Baer <[EMAIL PROTECTED]> wrote:
Im sure either TRAC http://trac.edgewall.org/ or TRAC-HACKS www.trac-
hacks.org has it.
This is a great (and what seems like) defacto ticketing system, I use
it all the time and rarely ever
Im sure either TRAC http://trac.edgewall.org/ or TRAC-HACKS www.trac-
hacks.org has it.
This is a great (and what seems like) defacto ticketing system, I use
it all the time and rarely ever work w/o it. I install it for free @
client sites just so I can stay sane on a project. But I can se
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Aniesh joseph
1. Whenever I recieved a mail from the clients, I have to register
for a ticket.
2. Read the contents of the mail.
I am working on LAMP. How can accomplish the two tas
There are a LOT of support ticket systems around. You might want to
checkout freshmeat.net. Unfortunately it seems like no particular one
ever never suits your needs (which explains why there are so many).
The support ticket system I always wanted was one that just used IMAP
for everything where t
Hello,
I want to build a Support Ticket Sytem. I need to register for tickets
through mail.Two task is :
1. Whenever I recieved a mail from the clients, I have to register for a
ticket.
2. Read the contents of the mail.
I am working on LAMP. How can accomplish the two tasks in a PHP-MYSQL? Ca
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