Ah, didn't know that. Well, with any luck those guys still work there, just
in a different physical location.
On Thu, Jun 16, 2022 at 6:30 PM Nate Burke wrote:
> Not sure about the people, but I live in Naperville, and Comcast has left
> that building (all their signage is down)
>
> On
Not sure about the people, but I live in Naperville, and Comcast has
left that building (all their signage is down)
On 6/16/2022 5:21 PM, Ross Tajvar wrote:
At Comcast, when you file an FCC complaint, it goes to these people
(as of a couple years ago, might be different people now):
William
At Comcast, when you file an FCC complaint, it goes to these people (as of
a couple years ago, might be different people now):
William Landis | Engineer 3, Business Escalations
1415 West Diehl Road, Naperville, IL 60563
Office: (331) 814-3041
william_lan...@comcast.com
his boss:
Jeff Cox |
I just wanted to add (after I saw Aaron's comment which got stuck in my
spam) -- when you contact the state Public Service Commission, the carrier
jumps. When I did it last, senior Spectrum management reached out to me
within a day or two and fixed the current issue, gave me porting
escalation
Pretty much every time we port from Spectrum (ie ~ 90%) I have to open a
ticket with them the next day to actually get the numbers removed from
their switch. They always port the number to our LRN, but then no Spectrum
customers can call it once that's done. Even after Spectrum removes their
CPE
Comcast sounds scary.
I’ve worked with Verizon, Time Warner, Frontier, and Spectrum. I think the
longest I spent on a port was 8 months.
From: VoiceOps On Behalf Of Paul Timmins
Sent: Thursday, June 16, 2022 4:39 PM
To: voiceops@voiceops.org
Subject: Re: [VoiceOps] Comcast rejecting
Absolutely. The team that does it is startek in the Philippinesanyway
last I knew. They work on a different schedule than the continental US,
and aren't empowered to solve most problems.
If you think being persistent matters, it doesn't. They won't even let
you get to a human to complain. The
Comcast held my business telephone number hostage for months when I
moved. I had to port it away from them because they didn't provide
service in the area I moved to. The port request failed in their system
and then got lost in never-never land. They kept telling me they didn't
have my number
Be a calm, but persistent hemorrhoid.
From: Aaron de Bruyn
Sent: Thursday, June 16, 2022 4:33 PM
To: voiceops@voiceops.org; a...@plexicomm.net
Subject: RE: [VoiceOps] Comcast rejecting port requests for 4 months
Comcast flat-out won't let customers talk to the team that accepts or
I try to get all stake holders on a conference call. New carrier, old carrier,
you, and the customer.
-Adam
From: VoiceOps On Behalf Of Aaron de Bruyn
Sent: Thursday, June 16, 2022 4:09 PM
To: voiceops@voiceops.org
Subject: [VoiceOps] Comcast rejecting port requests for 4 months
File a state PUC complaint and I'll bet you're ported out in a week.
On 6/16/22 16:09, Aaron de Bruyn wrote:
Hey everyone,
We have a large SIP trunk with Comcast with around 275 numbers attached.
We've been trying to port about 200 of those numbers to another
provider for the past 4 months
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