Re: Apple Genius Bar service and Apple Store generally

2011-09-06 Thread Craig Bruce
in Myaree are brilliant, no need to go past them. Derek - Original Message - From: Susan Hastings To: WAMUG Mailing List Sent: Sunday, September 04, 2011 10:03 PM Subject: Re: Apple Genius Bar service and Apple Store generally Its good news for the Apple Resellers who specialise

Re: Apple Genius Bar service

2011-09-04 Thread Ronda Brown
On 04/09/2011, at 1:43 PM, Tim Law wrote: On 04/09/2011, at 12:44 PM, Ronda Brown wrote: On 04/09/2011, at 12:24 PM, Tim Law wrote: On 04/09/2011, at 11:56 AM, Ronda Brown wrote: - If should find the correct device driver and install it back as an iPod, with the portable

Re: Apple Genius Bar service

2011-09-04 Thread Tim Law
On 04/09/2011, at 1:53 PM, Ronda Brown wrote: Hi Tim, Yes, it is Sunday and I am ‘supposed to have a day off’, I do have to go out in a moment. Reboot the computer. Press 'F8' during restart. Select Disable Driver Signature Enforcement from the boot menu. See how that goes ;-)

Re: Apple Genius Bar service and Apple Store generally

2011-09-04 Thread Susan Hastings
Its good news for the Apple Resellers who specialise in Apple products, such as NextByte. What they have to offer is unique. On 4/09/2011 12:15 PM, Stuart Evans wrote: Martin - I’m with Susan. It makes sense for Apple but since when is it about Apple? Where is the “customer” in customer

Re: Apple Genius Bar service and Apple Store generally

2011-09-04 Thread Derek Perry
Re: Apple Genius Bar service and Apple Store generallyAs for resellers, Maxstyle in Myaree are brilliant, no need to go past them. Derek - Original Message - From: Susan Hastings To: WAMUG Mailing List Sent: Sunday, September 04, 2011 10:03 PM Subject: Re: Apple Genius Bar

Apple Genius Bar service

2011-09-03 Thread Tim Law
Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode

Re: Apple Genius Bar service

2011-09-03 Thread Roger Kortas
Hi Tim I am not sure if they could help with that, But have just checked and iTunes 10.4.1 64 bit version should work fine with Vista or Windows 7 is that what he is using? Roger On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple

Re: Apple Genius Bar service

2011-09-03 Thread Daniel Kerr
On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user

Re: Apple Genius Bar service

2011-09-03 Thread Stuart Evans
customers, Windows or Mac. Unless of course he bought it online! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He

Re: Apple Genius Bar service

2011-09-03 Thread Tim Law
On 04/09/2011, at 10:04 AM, Daniel Kerr wrote: On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday

Re: Apple Genius Bar service and Apple Store generally

2011-09-03 Thread Susan Hastings
bought it online! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday

Re: Apple Genius Bar service and Apple Store generally

2011-09-03 Thread Martin Hill
On 04/09/2011, at 10:41 AM, Susan Hastings wrote: The other thing about the Apple Store is that you can't order a build to order Mac. You either have to purchase from the online store or go to an Apple Reseller. This strikes me as ridiculous! I think it actually makes some sense in that the

Re: Apple Genius Bar service

2011-09-03 Thread Ronda Brown
On 04/09/2011, at 10:33 AM, Tim Law wrote: On 04/09/2011, at 10:04 AM, Daniel Kerr wrote: On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed

Re: Apple Genius Bar service

2011-09-03 Thread Tim Law
be able to help. As a matter of course we provide initial setup help at no extra cost for our customers, Windows or Mac. Unless of course he bought it online! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service

Re: Apple Genius Bar service and Apple Store generally

2011-09-03 Thread Susan Hastings
Only thing is, you need to be available to take delivery. I had something small ordered, and it took more than a week to have it delivered at a time when I was available. So, ordering from a store and being able to pick it up when it suits makes sense to me. On 04/09/2011, at 11:33 AM, Martin

Re: Apple Genius Bar service

2011-09-03 Thread Ronda Brown
On 04/09/2011, at 11:35 AM, Ronda Brown wrote: On 04/09/2011, at 10:33 AM, Tim Law wrote: On 04/09/2011, at 10:04 AM, Daniel Kerr wrote: On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so

Re: Apple Genius Bar service

2011-09-03 Thread Tim Law
Thanks Ronni Last night I tracked down what the drivers were and where they were supposed to be, but I've not got their details at hand at the moment. I tried googling to see if someone had them stored for download but with no luck. I was thinking of installing iTunes on the version

Re: Apple Genius Bar service

2011-09-03 Thread Stuart Evans
! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged

Re: Apple Genius Bar service and Apple Store generally

2011-09-03 Thread Stuart Evans
Martin - I’m with Susan. It makes sense for Apple but since when is it about Apple? Where is the “customer” in customer service? Why shouldn’t you be able to view and test drive the products and then decide yes thanks I’ll have that MacBook Air but I need a bit extra RAM and Storage, can I order

Re: Apple Genius Bar service

2011-09-03 Thread Tim Law
On 04/09/2011, at 11:56 AM, Ronda Brown wrote: - If should find the correct device driver and install it back as an iPod, with the portable devices folder disappearing and in its place should be a whole load of USB controllers. Hi Ronni, Nope. Followed this process just now, but it

Re: Apple Genius Bar service

2011-09-03 Thread Ronda Brown
On 04/09/2011, at 12:24 PM, Tim Law wrote: On 04/09/2011, at 11:56 AM, Ronda Brown wrote: - If should find the correct device driver and install it back as an iPod, with the portable devices folder disappearing and in its place should be a whole load of USB controllers. Hi

Re: Apple Genius Bar service

2011-09-03 Thread Tim Law
On 04/09/2011, at 12:44 PM, Ronda Brown wrote: On 04/09/2011, at 12:24 PM, Tim Law wrote: On 04/09/2011, at 11:56 AM, Ronda Brown wrote: - If should find the correct device driver and install it back as an iPod, with the portable devices folder disappearing and in its place should