> > > So Vijay, the "gorilla" who sensed your plight works at Pinstorm. >
Nope, not really. Their customer service ID: @airtel_presence is handled completely internally by them. Pinstorm handles the outbound ID: @Airtel_in, and also runs the scans, stats, analytics, sentiment metrics, insights and all the other higher order stuff. Pinstorm doesn't do the customer service bit, but tags and hands off such cases to them as and when it finds them.
