My friend is having a different issue. His sipx is behind a router/NAT as well, but he actually has DNS sipx.xxxxx.com pointing to that router and then has sipx in the DMZ(I am doing something similar).
For some reason, when sipx receives an invite for [EMAIL PROTECTED], it forwards it to [EMAIL PROTECTED] why is this? What is going on here? sipx should accept the invite and send invite to [EMAIL PROTECTED], shouldn't it? thanks, dean On Thu, Aug 7, 2008 at 9:45 AM, Dean Hiller <[EMAIL PROTECTED]> wrote: > Here are my screenshots(sorry for the delay...got hit with lots of > issues). I am going to run a bunch of tests again today and see if I can > get farther. > thx, > dean > > > On Mon, Aug 4, 2008 at 9:17 PM, Picher, Michael <[EMAIL PROTECTED]>wrote: > >> No, you only need to activate if you make changes to the ACD service. >> >> >> >> One thing that is typically recommended if you have multi-line phones is >> to create another extension that is used for the ACD only and make it a >> second line on the phone. This way when a user calls out on their phone >> they do not cause busy issues with the ACD calls… >> >> >> >> Not suggesting that this will solve your problem, it's just a typical >> recommendation. >> >> >> >> What are your queue settings? (shoot me a screen shot if you'd like). >> >> >> >> Mike >> >> >> >> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf >> Of *Dean Hiller >> *Sent:* Monday, August 04, 2008 9:10 AM >> *To:* Picher, Michael >> *Cc:* sipx-users@list.sipfoundry.org >> *Subject:* Re: [sipx-users] ACD just rings and rings >> >> >> >> I reactivated a few times. do I also have to reactivate when agents sign >> in and out? I guess I will try again tomorrw the reactivating. I keep >> getting no agents, but I have signed them in, so I am not sure what is >> wrong. any logs somewhere to look at? >> thx, >> dean >> >> On Mon, Aug 4, 2008 at 6:42 PM, Picher, Michael <[EMAIL PROTECTED]> >> wrote: >> >> Any time you make an ACD change you have to re-activate the ACD. >> >> >> >> *From:* [EMAIL PROTECTED] [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Dean Hiller >> *Sent:* Monday, August 04, 2008 1:43 AM >> *To:* sipx-users@list.sipfoundry.org >> *Subject:* [sipx-users] ACD just rings and rings >> >> >> >> I setup and ACD and added 2000 and 3000 to the lines(setting rocket as >> queue which I added already). I added 8 agents into this rocket queue, but >> when I call 2000 or 3000, it just rings and rings and rings. >> >> Also, my extension range is 1000 to 2999. My agents are all 2001 to >> 2008. I can call from 1000 extension to 2001 just fine, but when I call >> 3000 or 2000, I expect 2001 to ring since it is in the queue. * I see no >> calls coming in on the ACD page though like 2000 and 3000 are not lines of >> the ACD. *what am I doing wrong with the ACD here? >> thanks, >> >> -- >> Dean Hiller >> CEO/Founder of Extreme Software Offshoring >> http://xsoftware.biz >> http://www.linkedin.com/in/deanhiller >> Beijing Cell: 136-991-41547 >> US Phone: 303-376-5776 >> >> >> >> >> -- >> Dean Hiller >> CEO/Founder of Extreme Software Offshoring >> http://xsoftware.biz >> http://www.linkedin.com/in/deanhiller >> Beijing Cell: 136-991-41547 >> US Phone: 303-376-5776 >> > > > > -- > Dean Hiller > CEO/Founder of Extreme Software Offshoring > http://xsoftware.biz > http://www.linkedin.com/in/deanhiller > Beijing Cell: 136-991-41547 > US Phone: 303-376-5776 > > -- Dean Hiller CEO/Founder of Extreme Software Offshoring http://xsoftware.biz http://www.linkedin.com/in/deanhiller Beijing Cell: 136-991-41547 US Phone: 303-376-5776
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