Back up the train...
Why don't you lab this thing on some private addressing on a regular network... you have my head spinning here with yours, and your friends and you both have things in dmz's. Walk before you run. Stay away from nats, dns mess and firewalls until you know you have a working solution. Follow the wiki, use dns/dhcp off of the pbx and make a system work first... then you can throw twists at it once you understand it a little better... Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dean Hiller Sent: Wednesday, August 06, 2008 11:26 PM To: Picher, Michael Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] ACD just rings and rings (friend's issue) My friend is having a different issue. His sipx is behind a router/NAT as well, but he actually has DNS sipx.xxxxx.com pointing to that router and then has sipx in the DMZ(I am doing something similar). For some reason, when sipx receives an invite for [EMAIL PROTECTED], it forwards it to [EMAIL PROTECTED] why is this? What is going on here? sipx should accept the invite and send invite to [EMAIL PROTECTED], shouldn't it? thanks, dean On Thu, Aug 7, 2008 at 9:45 AM, Dean Hiller <[EMAIL PROTECTED]> wrote: Here are my screenshots(sorry for the delay...got hit with lots of issues). I am going to run a bunch of tests again today and see if I can get farther. thx, dean On Mon, Aug 4, 2008 at 9:17 PM, Picher, Michael <[EMAIL PROTECTED]> wrote: No, you only need to activate if you make changes to the ACD service. One thing that is typically recommended if you have multi-line phones is to create another extension that is used for the ACD only and make it a second line on the phone. This way when a user calls out on their phone they do not cause busy issues with the ACD calls... Not suggesting that this will solve your problem, it's just a typical recommendation. What are your queue settings? (shoot me a screen shot if you'd like). Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dean Hiller Sent: Monday, August 04, 2008 9:10 AM To: Picher, Michael Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] ACD just rings and rings I reactivated a few times. do I also have to reactivate when agents sign in and out? I guess I will try again tomorrw the reactivating. I keep getting no agents, but I have signed them in, so I am not sure what is wrong. any logs somewhere to look at? thx, dean On Mon, Aug 4, 2008 at 6:42 PM, Picher, Michael <[EMAIL PROTECTED]> wrote: Any time you make an ACD change you have to re-activate the ACD. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dean Hiller Sent: Monday, August 04, 2008 1:43 AM To: sipx-users@list.sipfoundry.org Subject: [sipx-users] ACD just rings and rings I setup and ACD and added 2000 and 3000 to the lines(setting rocket as queue which I added already). I added 8 agents into this rocket queue, but when I call 2000 or 3000, it just rings and rings and rings. Also, my extension range is 1000 to 2999. My agents are all 2001 to 2008. I can call from 1000 extension to 2001 just fine, but when I call 3000 or 2000, I expect 2001 to ring since it is in the queue. I see no calls coming in on the ACD page though like 2000 and 3000 are not lines of the ACD. what am I doing wrong with the ACD here? thanks, -- Dean Hiller CEO/Founder of Extreme Software Offshoring http://xsoftware.biz http://www.linkedin.com/in/deanhiller Beijing Cell: 136-991-41547 US Phone: 303-376-5776 -- Dean Hiller CEO/Founder of Extreme Software Offshoring http://xsoftware.biz http://www.linkedin.com/in/deanhiller Beijing Cell: 136-991-41547 US Phone: 303-376-5776 -- Dean Hiller CEO/Founder of Extreme Software Offshoring http://xsoftware.biz http://www.linkedin.com/in/deanhiller Beijing Cell: 136-991-41547 US Phone: 303-376-5776 -- Dean Hiller CEO/Founder of Extreme Software Offshoring http://xsoftware.biz http://www.linkedin.com/in/deanhiller Beijing Cell: 136-991-41547 US Phone: 303-376-5776
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