We use cisco phones, (not 7970s) and figuring out if they are actually getting the tftp files is very very important. Here is how we confirm that they are getting the files:
1. Edit your /etc/xinetd.d/tftp config file. In server_args add a "-v". This enables the logging on the tftp server 2. restart xinetd or restart the server 3. follow your /var/log/messages using tail -f /var/log/messages now, when the phone boots, you should see the ftp logs in the /var/log/messages: Apr 6 09:56:30 crl-ucs1 xinetd[2194]: START: tftp pid=10668 from=172.25.1.128 Apr 6 09:56:30 crl-ucs1 in.tftpd[10669]: RRQ from 172.25.1.128 filename CTLSEP00270DBF2A8F.tlv Apr 6 09:56:30 crl-ucs1 in.tftpd[10670]: RRQ from 172.25.1.128 filename SEP00270DBF2A8F.cnf.xml Apr 6 09:56:31 crl-ucs1 snmpd[2146]: Connection from UDP: [127.0.0.1]:53406 Apr 6 09:56:31 crl-ucs1 snmpd[2146]: Received SNMP packet(s) from UDP: [127.0.0.1]:53406 Apr 6 09:56:36 crl-ucs1 in.tftpd[10673]: RRQ from 172.25.1.128 filename /mk-sip.jar Apr 6 09:56:36 crl-ucs1 in.tftpd[10674]: RRQ from 172.25.1.128 filename /g3-tones.xml Apr 6 09:56:38 crl-ucs1 in.tftpd[10675]: RRQ from 172.25.1.128 filename dialplan.xml now you can check these requests with what is in your tftp directory. be aware though, that not all of these are needed in sipx. I think g3-tones.xml doesn't exist and the .tlv file does not exist either. This can also be helpful for diagnosing problems with ringtones and background images, as well as tftp firmware loads from the phone: Apr 6 09:59:57 crl-ucs1 in.tftpd[12706]: RRQ from 172.25.1.128 filename ringlis t.xml Apr 6 10:00:04 crl-ucs1 in.tftpd[12714]: RRQ from 172.25.1.128 filename Desktop s/320x196x4/List.xml Apr 6 10:00:04 crl-ucs1 in.tftpd[12715]: RRQ from 172.25.1.128 filename Desktop s/320x196x4/TN-CRL-LOGO.png Apr 6 10:00:05 crl-ucs1 in.tftpd[12716]: RRQ from 172.25.1.128 filename Desktop s/320x196x4/TN-Fry.png Apr 6 10:00:05 crl-ucs1 in.tftpd[12717]: RRQ from 172.25.1.128 filename Desktop s/320x196x4/TN-CRL-LOGO.png Apr 6 10:00:06 crl-ucs1 snmpd[2146]: Connection from UDP: [127.0.0.1]:34764 Apr 6 10:00:06 crl-ucs1 snmpd[2146]: Received SNMP packet(s) from UDP: [127.0.0 .1]:34764 Apr 6 10:00:10 crl-ucs1 in.tftpd[12724]: RRQ from 172.25.1.128 filename Desktop s/320x196x4/CRL-LOGO.png if you really run into problems then wireshark is your only friend. With wireshark you can very easily see if the phone actually downloaded the file. Dylan From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Ben Wannan Sent: Monday, April 05, 2010 6:26 PM To: Rhon Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] Cisco 7970G Firmware Upgrade Rhon, I'm still convinced its the dial plan, as thats what the symptom's relating too. try ssh'ing in to the server, and copy the dialplan in both UPPER and lowercase in the tftproot, some cisco's are looking for upper or lowercase only, afaik, you cant re-upload the same filename, so u need to ssh in to do it. to update the firmware on those models, get yourself a tftpserver on your desktop, isolate the phone to that machine, run a dhcp for it locally (should come with said server), point the tftp to the firmware folder and make sure you have a MACADDRESS.xml file for each phone. the entire cisco + sipx is a complicated thing, easy once you've done it, but .....involved. hpoefully this can be tidy'd up in newer versions. Regards, Ben On Tue, Apr 6, 2010 at 7:50 AM, Rhon <c4rdi...@gmail.com<mailto:c4rdi...@gmail.com>> wrote: Hi All, I want to upgrade our Cisco phone SIP firmware to a new firmware because of a problem making the Cisco 7970 phone work with SipXecs. After adding a Managed Phone, User, Add Line.. the phone remained useless! Picking up the handset gives you a dial tone but pressing even a single number will drop the call instantaneously. We loaded the Dila Plan via Unmanaged TFTP as suggested on our previous post and modified the processNodeName but the problem remains. Now our only hope is to upload the new firmware. However, I noticed that in the Device files upload only Cisco 7941/7960 phone is only supported. Or this other approach to do this? Thanks in advance. Rhon _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org<mailto:sipx-users@list.sipfoundry.org> List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
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