I know you are probably right, it is just hard to give up on a customer that wants so badly to help promote our business. But he may just have to wait until such time as we can afford to deploy NLOS equipment. I just don't see anyway to get around that huge tree and it is too tall to go over.
Thanks, Gloria ----- Original Message ----- From: "Scott Damron" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, August 18, 2003 8:53 PM Subject: RE: [smartBridges] how would you handle this situation? > Sounds like a dead end!!! You may try using a better type of radio, > like a tranzeo or telectronics, they have been working better for us > lately, than the AB's. Next, get them a push up poll, don't let them > put the antenna in and out daily, you will have MORE visits than just 3 > days. Otherwise, I would say it is a lost cause. If you have already > put in 3 days, I would cut my losses. I know this is negative, but > DANG!!! 3days?!?!? I suppose if this is the only install you have going > on, that might be okay, but I sure would drop it. We drop ours if we > get there for the sight survey and it don't get a good signal from a 30' > push up poll, no install is worth the reputation of your company, today, > or 2 weeks down the road when you don't have the man power to go out and > re-adjust their tripod!!! > > Scott > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester > Sent: Monday, August 18, 2003 6:41 PM > To: [EMAIL PROTECTED] > Subject: [smartBridges] how would you handle this situation? > > > OK, guys, I need your help. I thought I could figure this one out, but > I am out of ideas. We have been working on a customer install for over > a week now with no success. I apologize if this is a long post, but I > want to give you the correct info. The customer is a real estate office > about 2 miles south of our water tower. They want our most expensive > business package and are not quibbling over money for equipment or the > install fee. We went there last Monday and discovered a huge tree > directly in our LOS. No way to go over it without a tower, this tree is > at least 60' tall. One story building on a main hwy. The only way to > get LOS is to go out next to the highway where we can see around the > tree. Problem then is that we are in the highway right of way. The > customer asked if we could mount their antenna on a moveable tripod and > they would put it out by the road each morning and bring it into their > carport each night. As crazy as it sounded, we agreed. Then we started > trying to get them hooked up. Discovered they had the Blaster worm, > cleaned and removed it. Tried a D-Link 520+ PCI card with an 18dbi > Maxrad panel antenna and got a good signal. We were able to associate > once. But when we tried to get on the Internet, their computer wouldn't > resolve any DNS names. We worked on that problem off and on for three > days before I discovered that the TCP/IP stack was corrupted. I > downloaded FixXPWinsock utility and fixed that. Then their computer > kept locking up. So I uninstalled the D-Link and it stopped locking up. > So I gave them an airBridge Indoor, but have not been able to associate > with the access point. Tried a bigger antenna, a 24dbi grid. Could get > good signal strength, but could not associate. Each time I switch them > back over to their dial up account so they can work until we get back up > there, the TCP/IP stack gets corrupted. I have fixed it at least a > dozen times. This is costing me a fortune in man hours and we are > getting nowhere. The customer really, really wants this service and > they want to help promote our business - setup a display in their office > with our flyers and brochures, putting our stuff in their welcome > baskets for new residents, etc. But they are losing faith in us and I > am starting to wonder if we should just tell them we can't do it. At > this point my options are to reformat their computer to fix the > flakiness and corrupted winsock, and then hope it will associate and > work right, or just tell them we can't hook them up. If any of you have > any ideas, please let me know. I really want this customer, but I don't > know what else to try. I know this was long, and I left out a lot of > things we have tried to do, but I really need help here. > > Thank you in advance for your help, > Gloria > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
