The tree is not on their property, it is on their next door neighbor's. Believe me, if it was on their property that tree would have been history the day we first went out there. The customer wants this service really bad. We are in an area where the only options for Internet access are dial up or ISDN. We are the first broadband provider here and people want it very badly. Anyway, what good would it do to put it in the tree? Its still going to be surrounded by foliage, isn't it? The trees are going to be a problem for us at many locations, not just this one. We are just getting started, this is only our second install. I think we are going to have to rethink the NLOS equipment, its just the cost of the CPE that kept us from going with something like Waverider to begin with.
Thanks everyone, Gloria ----- Original Message ----- From: "John Hokenson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, August 18, 2003 9:56 PM Subject: Re: [smartBridges] how would you handle this situation? > If the tree is on their property, why not just put an outdoor Airbridge in > the tree, then feed it with a router to isolate the lan from you. > > JH > ----- Original Message ----- > From: "Gloria Vester" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, August 18, 2003 6:41 PM > Subject: [smartBridges] how would you handle this situation? > > > > OK, guys, I need your help. I thought I could figure this one out, but I > am > > out of ideas. We have been working on a customer install for over a week > > now with no success. I apologize if this is a long post, but I want to > give > > you the correct info. > > The customer is a real estate office about 2 miles south of our water > tower. > > They want our most expensive business package and are not quibbling over > > money for equipment or the install fee. We went there last Monday and > > discovered a huge tree directly in our LOS. No way to go over it without > a > > tower, this tree is at least 60' tall. One story building on a main hwy. > > The only way to get LOS is to go out next to the highway where we can see > > around the tree. Problem then is that we are in the highway right of way. > > The customer asked if we could mount their antenna on a moveable tripod > and > > they would put it out by the road each morning and bring it into their > > carport each night. As crazy as it sounded, we agreed. Then we started > > trying to get them hooked up. Discovered they had the Blaster worm, > cleaned > > and removed it. Tried a D-Link 520+ PCI card with an 18dbi Maxrad panel > > antenna and got a good signal. We were able to associate once. But when > we > > tried to get on the Internet, their computer wouldn't resolve any DNS > names. > > We worked on that problem off and on for three days before I discovered > that > > the TCP/IP stack was corrupted. I downloaded FixXPWinsock utility and > fixed > > that. Then their computer kept locking up. So I uninstalled the D-Link > and > > it stopped locking up. So I gave them an airBridge Indoor, but have not > > been able to associate with the access point. Tried a bigger antenna, a > > 24dbi grid. Could get good signal strength, but could not associate. > Each > > time I switch them back over to their dial up account so they can work > until > > we get back up there, the TCP/IP stack gets corrupted. I have fixed it at > > least a dozen times. This is costing me a fortune in man hours and we are > > getting nowhere. The customer really, really wants this service and they > > want to help promote our business - setup a display in their office with > our > > flyers and brochures, putting our stuff in their welcome baskets for new > > residents, etc. But they are losing faith in us and I am starting to > wonder > > if we should just tell them we can't do it. At this point my options are > to > > reformat their computer to fix the flakiness and corrupted winsock, and > then > > hope it will associate and work right, or just tell them we can't hook > them > > up. If any of you have any ideas, please let me know. I really want this > > customer, but I don't know what else to try. I know this was long, and I > > left out a lot of things we have tried to do, but I really need help here. > > > > Thank you in advance for your help, > > Gloria > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
