Re: [smartBridges] help with APPO problem

[Blazen Wireless]

Hey Gloria what did you pay for the trango backhaul if you don't mind me asking. Are you doing a point to multipoint for other backhauls or just a single point to point? I want to be able to do multiple point to multipoint for backhauls form my main tower to other remote towers, is that how your doing it? Basically feeding other towers of my main tower not at the source of my T-1   Thanks ----- Original Message ----- From: Gloria Vester To: [EMAIL PROTECTED] Sent: Saturday, August 23, 2003 11:10 AM Subject: Re: [smartBridges] help with APPO problem We are just starting out - so we only have 1 - 2 users on each ap right now.  The one that we have had the most trouble with, we call it number 11 because that is the channel it is on, didn't have any customers on it at all and it still died three times in one week.  Now it has two customers on it.  Number 8 has had one customer on it for three weeks and working great, now it is down for the first time.  Number 4 and 1 have one customer each and so far are doing OK.  Of course, we had to reset all of them once when we moved the channels around and they all went haywire.  Apparently they don't like being messed with either.  They all have the latest firmware that is supposed to correct the "heat" problem.  But this is Texas and the average high has been around 102 for the last few weeks, so maybe this kind of heat is more than they can take, I don't know.  I am getting lots of suggestions of other equipment to use instead of sb, so I may get one of each and try them out just so that I am not 100% dependent on sb.  My backhaul is Trango and it has been rock solid since we put it up, but it is 5.8 and we are not using that for customers.  I do think it is time to diversify and have different vendor's equipment in place instead of all one brand.   Gloria ----- Original Message ----- From: Shawn Mitchell To: [EMAIL PROTECTED] Sent: Saturday, August 23, 2003 12:43 PM Subject: RE: [smartBridges] help with APPO problem How many users you have associated to them?   When I put a new unit up, they work GREAT, and I mean GREAT for 1 week to 2 weeks at most though.  I usualy have about 10-14 users on the one that this happens to.  What I'm wondering is if you get 3 weeks good out of them, then they basicly die, crash, burn, etc and have something like 8-12 users on it...   that'll be a good idea..   I think we need to start up a listing on how long they last before problems start, and the avg number of ppl associated to them.   Also, when you replace them, are you just replaceing the radio, or the radio, coax cable, and ant?  Up until now I've just been replaceing the radio. I'll replace the coax cable if I see any corrosion, but as of yet, I havn't seen any on the coax.   But I'm having someone else go up one of my problem towers on monday, and replaceing everything.  I pulled new cat5 cable (shielded and everything) a few weeks ago just incase it happen to be that... didn't help any.. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Gloria Vester Sent: Saturday, August 23, 2003 10:42 To: [EMAIL PROTECTED] Subject: Re: [smartBridges] help with APPO problem Well, we did another water tower climb (my guys just LOVE doing that) and replaced the power supply last night.  It is up for now, we will see how long it lasts this time.  Now I have another one down - same problem, Ethernet side dead.  This is the first time this one has gone down, it has been very reliable ever since we put them up about 3 weeks ago.  <sigh>    Gloria   ----- Original Message ----- From: Chris Chance To: '[EMAIL PROTECTED]' Sent: Saturday, August 23, 2003 10:14 AM Subject: RE: [smartBridges] help with APPO problem LOL I love the new RMA boxes I used to get brand new ones back was great just got a abi back in a lil brown box with packing styrafoam nuggets and the poe and power in a baggy it was great LOL, oh well I know this other ones dead the ethernet refuses to come up L   Chris From: The Wirefree Network [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2003 10:56 PM To: [EMAIL PROTECTED]   Gloria, Was the box labeled with the "Must Load FIRMWARE....blah" message on the outside of the box?   If so, you most likely received one of the "bad chipset" units (or a couple of them).  You are describing the EXACT same thing that happened to me.  The only thing you can do is RMA them both and hope they send you the "replaced chipset" units.   I replaced EVERYTHING twice...and I mean EVERYTHING except the freaking antenna mast itself.   Good luck!   Mark   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester Sent: Friday, August 22, 2003 6:30 PM To: [EMAIL PROTECTED] Subject: [smartBridges] help with APPO problem   Anyone got suggestions as to what is causing one of my APPOs to go down?  We have had to climb the water tower and reset it three times in the last week.  We replaced the POE on Wednesday and it went down again Thursday.  I ordered a new unit overnighted and replaced the unit last night.  It worked great all day today, but is down again now.  The outdoor rated cat-5 run is only about 20 feet, the cable was tested with a cable tester before putting it in place, everything is water proofed (even though we haven't had rain in months).  What else is there?  The POE was replaced, the entire unit was replaced, and we still have the same exact problem.  When it does this, the Ethernet LED is off, the Power and TXRX LED is on solid, and we have no communication with it.  Did I get so lucky as to get two bad units with the same exact problem?  The only item that has not been replaced is the power supply - could that be bad?  All the other units on the water tower are working fine since I upgraded the firmware last Sunday.  They are all plugged into the same switch, which is plugged into a UPS and all of it is in an air conditioned NEMA box.   smartBridges tech - or anyone - help! Thanks! Gloria