I am feeling a bit guilty for hammering sB so badly...but it is there fault after all. They could have resolved this a long time ago.
Here is the explanation as given to me from them (simplified version): In June there were 2 production lines putting together sB equipment. One with bad chips, one with good chips. My use of "bad chips" is my own. They call it "timing issue" chips. Prior to getting stamped with MAC addresses, the units are brought back together on one line and stamped. Therefore, there is NO way to say exactly which units have the "bad chips". This is why sB is not recalling the entire series of MAC addresses...there are a bunch of good ones mixed in there as well. You may be thinking the same thing I am right now....hmmmm....why wouldn't they just go ahead and recall the whole batch?? Hindsight, they would probably have saved a lot of money in lost revenue from the bad publicity. And it would have MOST definitely saved us a TON of money, and therefore retained their good reputation from us. Bottomline: They are doing direct RMA's for all the bad June/July units. Just talk to them. We are all bitching for good reason...but just do the RMA. It is all we can do. Then hope they are really sending us good stuff this time. Sully The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
