Whoa....nothing is being recalled...and there is no list. Yes...they are very supportive and have finally stopped asking me to troubleshoot different configurations.
Sully -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester Sent: Sunday, August 24, 2003 12:02 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Sticking up for sB Can you tell me where to find the list of MAC addresses that are being recalled? I am working on my RMAs now and I have a feeling that all five of the units I have are from the same batch. When I asked them how many of my units to RMA, they said it was up to me and my "comfort level". I don't want to bash SB either - it is counter productive, and they are being very supportive in trying to help. But at the same time, I agree with you that it would have been more cost effective to have just recalled and replaced all the units that were suspect and saved themselves a lot of bad publicity and us a lot of lost revenue. I have had it pointed out to me from several different sources on this list that the problem is more than likely not with the airPoints, that is probably a power issue or an environmental issue. I am not ruling that out completely, and am continuing to investigate all possibilities. But if it were something that we did wrong in our design and installation, why is my Trango backhaul working perfectly using the same power source, the same cabling, the same switch, in the same temperature environment? Thanks, Gloria ----- Original Message ----- From: "The Wirefree Network" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 24, 2003 1:47 PM Subject: [smartBridges] Sticking up for sB > I am feeling a bit guilty for hammering sB so badly...but it is there > fault after all. They could have resolved this a long time ago. > > Here is the explanation as given to me from them (simplified version): > In June there were 2 production lines putting together sB equipment. > One with bad chips, one with good chips. My use of "bad chips" is my > own. They call it "timing issue" chips. > > Prior to getting stamped with MAC addresses, the units are brought back > together on one line and stamped. Therefore, there is NO way to say > exactly which units have the "bad chips". > > This is why sB is not recalling the entire series of MAC > addresses...there are a bunch of good ones mixed in there as well. > > You may be thinking the same thing I am right now....hmmmm....why > wouldn't they just go ahead and recall the whole batch?? Hindsight, > they would probably have saved a lot of money in lost revenue from the > bad publicity. And it would have MOST definitely saved us a TON of > money, and therefore retained their good reputation from us. > > Bottomline: They are doing direct RMA's for all the bad June/July > units. Just talk to them. We are all bitching for good reason...but > just do the RMA. It is all we can do. Then hope they are really > sending us good stuff this time. > > Sully > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
