Stuart,
I have spent 10+ years running European organizations and a good part with involvement in and with US businesses. My reaction was not if it was good support or not, these problems are spread equal. My reaction was on the guy's arrogant side comments and lack of knowledge, not that he have to follow company policies, if they were such policies. I get furious if I learn that a support person act arrogant and make stupid side comments. Cynical jokes belongs to private time and not company time. It gives the company a bad image and generally the German companies in Germany does not tolerate this kind of behavior and most European too (do not include UK and France). I would not have had the patience with the guy as Alan had, I would have called a top guy in Germany. Hakan At 10:45 20/01/2004, you wrote: >Hakan > >I read your posts with wonder at the common sense you normally write - >probably because I am of the same age group! However, in this case >I think you have got it wrong. > >On 17 Nov 03 I wrote to a Director of Robert Bosch concerning the >need for a recall notice regarding one of their faulty products. To >date I have not had the courtesy of a reply. I think you are living >in the past if you think of large German companies being responsive >and responsible. > >It is particularly ironic in view of the fact that they quote these >words of Robert Bosch on their web site: > >"It has always been an unbearable thought to me that someone could >inspect one of my products and find it inferior in any way. For that >reason I have constantly tried to produce products which withstand >the closest scrutiny - products which prove themselves superior in >every respect.." > >It seems to me that perhaps it is the Bosch employees who consider >themselves to be superior in every respect! I agree with Alan and >his F-ing Bosch rant. > >Best >Stuart > >--- In biofuel@yahoogroups.com, Hakan Falk <[EMAIL PROTECTED]> wrote: > > > > Alan, > > > > I think it is an awful experience, but you are a bit unfair in > > referring to it as a German company experience. I would > > say that it is a typical US support person experience and > > that is from my experiences. If it would have been a German, > > you would generally been met with a more serious discussion > > and without stupid side comments. I am not saying that it is > > typical for US either, but when it happens, this kind of > > arrogance is not the German way. You can find them "square > > headed" sometimes, but not like this. > > > > Hakan > > Biofuel at Journey to Forever: http://journeytoforever.org/biofuel.html Biofuels list archives: http://archive.nnytech.net/index.php?list=biofuel Please do NOT send Unsubscribe messages to the list address. To unsubscribe, send an email to: [EMAIL PROTECTED] ------------------------ Yahoo! Groups Sponsor ---------------------~--> Buy Ink Cartridges or Refill Kits for your HP, Epson, Canon or Lexmark Printer at MyInks.com. Free s/h on orders $50 or more to the US & Canada. http://www.c1tracking.com/l.asp?cid=5511 http://us.click.yahoo.com/mOAaAA/3exGAA/qnsNAA/FGYolB/TM ---------------------------------------------------------------------~-> Yahoo! Groups Links To visit your group on the web, go to: http://groups.yahoo.com/group/biofuel/ To unsubscribe from this group, send an email to: [EMAIL PROTECTED] Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
