Hakan Falk wrote:

> Alan,
> 
> I think it is an awful experience, but you are a bit unfair in
> referring to it as a German company experience. I would
> say that it is a typical US support person experience and
> that is from my experiences. If it would have been a German,
> you would generally been met with a more serious discussion
> and without stupid side comments. I am not saying that it is
> typical for US either, but when it happens, this kind of
> arrogance is not the German way. You can find them "square
> headed" sometimes, but not like this.

I know, Hakan.  It's an unfair generalization.  It's just that on the, 
admittedly few, occasions that I've had to deal with German businesses 
it's been like beating my head against a wall.  It could just be that 
they've been big corporations, and they're just behaving like big 
corporations everywhere.

It was that "enviro-crackpots" crack that really got me, though.


AP


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