On Fri, 8 Jan 2010, Lee Bolding wrote:

> Spending 10's of thousands of dollars on a salaried employee to do that, 
> when Zend will already do it is crazy.

Not necessarily. In some cases, support contracts can cost more than an 
employee's salary. Depends on your infrastructure and requirements, so its 
not as simple as you seem to imply. Zend is one particular case - what if 
you're not using Zend? (I probably dont want to hear that Zend is the 
be-all end-all so dont bother).

> Zend have employees all over the 
> world, so it doesn't matter what time of day it is. Can you guarantee 
> your SysAdmin will even wake up and answer the phone?

Yes. That's why they have beepers and/or cellphones. And they ARE expected 
to be oncall. For network issues we have a NOC too, manned 24x7.




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